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So it's been awhile, I transferred to a new branch... I knew the goodness wouldn't last forever.
I dealt with this customer yesterday, he first accused me of raising the rate on his foreign currency exchange so that either me, or the bank was able to skim some money off of him...
I just let that slide off my back, whatever, it isn't the first time I've been accused of stealing money from a customer. (They always think their overdraft fees go into my pocket, if it did, I would have a nicer car and a big house instead of some hole in the wall apartment.) So, when all was said and done, he went from being a meanie to a gentleman in a second flat.
Today, within five minutes of walking in the door, I get this call:
SC: This is John Smith, we purchased the foreign currency off of you yesterday... I just wanted to give you a courtesy call that I'm calling your corporate office on you! I want you to know, I don't think you know at all what you're doing and you need more training.
Me: I remember sir, I did everything exactly as asked.
SC: Well, you couldn't tell me how you guys were raising the exchange rates to get more money off of me...
Me: Sir, as I told you yesterday, we don't do that. I apologize if you don't agree with the way I handled your serv...
SC: I'm not done! I then told you I didn't want you to deposit the checks and do the withdrawal! (Liar, liar, pants on fire... I told you what I was doing and you never argued the fact.) And now I have to put it in my computer system that these transactions were done! I just wanted them cashed to pay for it! (Gee, that takes about two seconds.) You're assistant manager and I don't think you know what you're doing! I don't know how long you've been with the company but I think you need more training!
Me: I'm sorry you feel that way... But if there is anything I can do to rectify the situation, feel free to let me know. Again, I did everything the way you asked me to.
SC: Well, like I said, this was a courtesy call to let you know I'm calling your bosses... Wait til they get a load of me. (Holy shit, I'm on the phone with The Joker.) *click*
So, now I just sit and wait for the complaint email to come through... Though, the way this guy is, our customer service line may just blow him off since technically there is no actual account issue. This guy just has a personal problem with me for some reason... Or he's crazy.
At least it's Friday, right... RIGHT?!!
I dealt with this customer yesterday, he first accused me of raising the rate on his foreign currency exchange so that either me, or the bank was able to skim some money off of him...
I just let that slide off my back, whatever, it isn't the first time I've been accused of stealing money from a customer. (They always think their overdraft fees go into my pocket, if it did, I would have a nicer car and a big house instead of some hole in the wall apartment.) So, when all was said and done, he went from being a meanie to a gentleman in a second flat.
Today, within five minutes of walking in the door, I get this call:
SC: This is John Smith, we purchased the foreign currency off of you yesterday... I just wanted to give you a courtesy call that I'm calling your corporate office on you! I want you to know, I don't think you know at all what you're doing and you need more training.
Me: I remember sir, I did everything exactly as asked.
SC: Well, you couldn't tell me how you guys were raising the exchange rates to get more money off of me...
Me: Sir, as I told you yesterday, we don't do that. I apologize if you don't agree with the way I handled your serv...
SC: I'm not done! I then told you I didn't want you to deposit the checks and do the withdrawal! (Liar, liar, pants on fire... I told you what I was doing and you never argued the fact.) And now I have to put it in my computer system that these transactions were done! I just wanted them cashed to pay for it! (Gee, that takes about two seconds.) You're assistant manager and I don't think you know what you're doing! I don't know how long you've been with the company but I think you need more training!
Me: I'm sorry you feel that way... But if there is anything I can do to rectify the situation, feel free to let me know. Again, I did everything the way you asked me to.
SC: Well, like I said, this was a courtesy call to let you know I'm calling your bosses... Wait til they get a load of me. (Holy shit, I'm on the phone with The Joker.) *click*
So, now I just sit and wait for the complaint email to come through... Though, the way this guy is, our customer service line may just blow him off since technically there is no actual account issue. This guy just has a personal problem with me for some reason... Or he's crazy.
At least it's Friday, right... RIGHT?!!
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