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Ok this happened a long time ago, when I was working as a cashier for Wally World. I was often put into the returns area, since I was one of the few who would have everything straightened up and in its place by the end of the night. Luckily third shift rarely got returns, but when we do...oh when we do...
When I say that this defies description, I mean the item a customer tried to return. It was black and had no markings, and the most important part..no holes (this is important) anywhere. Of course the customer didn't have a receipt, or a box. I couldn't to this day tell you WHAT it was. It was square(ish)..if that helps at all. I won't even mention the fact that it was impossible to tell how old it was, since there was no way to tell what it was.
M - Me
CSM - My supervisor
SASM - Spineless Assistant Manager
SC - Guess
M- Hi can I help you?
SC - "Yes, I bought this pool pump at your <next town over> wally world. I'd like to return it."
M - *Notices lack of holes, and the fact that it wouldn't hold much water*. That is ok, do you have a receipt?
SC - No, but I just bought it, and got it home and it didn't work. It was 89.99 plus tax.
M - Well, do you at least have the box it came in (there would be at least hope if so..I could at least look it up.)
SC - No, I am kind of in a hurry, could we move this alone please?
M - I am sorry..without a box, a receipt, or any markings..I can not return this item.
SC - I CAN'T BELIEVE THIS, I JUST BOUGHT IT FROM <next town over>, AND IT DOESN'T WORK. I WANT MY MONEY BACK..GET A MANAGER.
M - *holding ears in pain, pages manager*
It takes a few minutes, but the CSM comes over.
I start to explain everything to them.
SC - *does the talk to the hand bit, and hisses at me like a cat. Then in a raised voice* I JUST BOUGHT THIS POOL PUMP FROM <next town over> WALLY WORLD, IT DOESN'T WORK, AND I WANT MY MONEY BACK.
CSM - *goes through everything I did, check item for ANY markings, asks for receipt, etc*
SC - I ALREADY EXPLAINED TO M THAT I DON'T HAVE THE BOX OR THE RECEIPT, BUT I JUST BOUGHT IT. WHY IS THIS SO HARD TO UNDERSTAND?!
CSM - *repeating exactly what I said* Sir, there is no markings on the item, without a box or receipt we can't even tell what this item IS, let alone refund your money.
SC - I JUST TOLD YOU WHAT IT IS AND HOW MUCH IT COST, NOW GET ME MY MONEY!
CSM - *Calls over SASM. Starts to explain*
SC *Does the talk to the hand bit, and hisses at CSM like a cat. In a raised voice, repeats everything.* By now I am getting worried that SC is going to have a stroke..the SC is turning PURPLE from screaming.
SASM - Do the return, 89.99 plus tax.
M and CSM -
CSM - You are doing the override.
SASM - Ok.
So SASM returns an object that is a 'pool pump' that has no holes. Now I am no genius..but in order to suck up water..isn't at least ONE hole needed..plus this thing was like 2 feet x 2 feet x 2 feet (roughly) so it wouldn't HOLD much water..so a second hole would be needed most likely.
When I say that this defies description, I mean the item a customer tried to return. It was black and had no markings, and the most important part..no holes (this is important) anywhere. Of course the customer didn't have a receipt, or a box. I couldn't to this day tell you WHAT it was. It was square(ish)..if that helps at all. I won't even mention the fact that it was impossible to tell how old it was, since there was no way to tell what it was.
M - Me
CSM - My supervisor
SASM - Spineless Assistant Manager
SC - Guess
M- Hi can I help you?
SC - "Yes, I bought this pool pump at your <next town over> wally world. I'd like to return it."
M - *Notices lack of holes, and the fact that it wouldn't hold much water*. That is ok, do you have a receipt?
SC - No, but I just bought it, and got it home and it didn't work. It was 89.99 plus tax.
M - Well, do you at least have the box it came in (there would be at least hope if so..I could at least look it up.)
SC - No, I am kind of in a hurry, could we move this alone please?
M - I am sorry..without a box, a receipt, or any markings..I can not return this item.
SC - I CAN'T BELIEVE THIS, I JUST BOUGHT IT FROM <next town over>, AND IT DOESN'T WORK. I WANT MY MONEY BACK..GET A MANAGER.
M - *holding ears in pain, pages manager*
It takes a few minutes, but the CSM comes over.
I start to explain everything to them.
SC - *does the talk to the hand bit, and hisses at me like a cat. Then in a raised voice* I JUST BOUGHT THIS POOL PUMP FROM <next town over> WALLY WORLD, IT DOESN'T WORK, AND I WANT MY MONEY BACK.
CSM - *goes through everything I did, check item for ANY markings, asks for receipt, etc*
SC - I ALREADY EXPLAINED TO M THAT I DON'T HAVE THE BOX OR THE RECEIPT, BUT I JUST BOUGHT IT. WHY IS THIS SO HARD TO UNDERSTAND?!
CSM - *repeating exactly what I said* Sir, there is no markings on the item, without a box or receipt we can't even tell what this item IS, let alone refund your money.
SC - I JUST TOLD YOU WHAT IT IS AND HOW MUCH IT COST, NOW GET ME MY MONEY!
CSM - *Calls over SASM. Starts to explain*
SC *Does the talk to the hand bit, and hisses at CSM like a cat. In a raised voice, repeats everything.* By now I am getting worried that SC is going to have a stroke..the SC is turning PURPLE from screaming.
SASM - Do the return, 89.99 plus tax.
M and CSM -
CSM - You are doing the override.
SASM - Ok.
So SASM returns an object that is a 'pool pump' that has no holes. Now I am no genius..but in order to suck up water..isn't at least ONE hole needed..plus this thing was like 2 feet x 2 feet x 2 feet (roughly) so it wouldn't HOLD much water..so a second hole would be needed most likely.
? I won't because I don't think I'm a complete jerk, but it's interesting to know. Sorry you had to deal with that. Sucky managers are almost worse than sucky customers!
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