Can't say I've ever had someone throw something at me before..

[bean]

Line cutting is a huge problem in my store, especially on express. We have one line for 2 registers, total of 4 express registers, so 2 lines. I loudly announced "Next in line please!" and the next person started walking up.. only to be shoved aside by a lady that looked like she was in her 70s or so. I told her "Ma'am, I'm sorry, but they were next in line, I'd be glad to help you if you wait your turn". She picked up a 5 pound box of chicken and hurled it at me, which smacked my left hand pretty damn hard, and ran out the door.

WTF you psycho bitch? I wasn't sure if I should run after her, call the cops, or just laugh. Everyone behind her started saying what a bitch, then several other customers started asking if I was okay, then they started laughing.

My hand hurts like hell, and yes, the very first thing I did was call the store manager... who was dealing with, guess who? She'd come back in another door, with a basket full of unpaid groceries, and was SCREAMING at him about how horrible the service was and how she'd never be back. I immediately call my boss and let him know what's going on, boss is already aware.

Store manager winds up telling the lady to leave because she was not only making a scene, but swearing loudly in front of children. He came up to me shaking his head, asked if I was okay, and if I wanted to fill out an incident report. Unfortunately, I didn't think to have him get her info (though I'm sure we will be hearing about this from corporate anyway) to press charges. I really hope she does contact corporate so that management can get her info and enable me to press charges against her.

I went back to the office with the manager, filled out an injury and incident report, all the cashiers around me got interviewed on the spot.

It's a minor injury, but it's still fucking assault. Every joint in my hand popped and it was twisted way back at a bad angle - it didn't hurt much at the time, but now my fingers are pretty swollen and stiff.

Anyway, after it's all said and done, the store manager told me he had my back 100% if the shit hits the fan. I just wish he'd gotten her info. And since I immediately filled out an injury report, in front of store management, my ass (er, hand) is covered if it winds up being sprained. Which I'm pretty sure it is, I can barely move my fingers now.. so off to their contracted facility in the morning.

Fucking cunt.

[JustaCashier]

It's a minor injury, but it's still fucking assault.

The bolded part.

Although the manager, or security/LP may not have been able to legally detain her, the manager should not have kicked her out, should have tried to keep her there, and should have called Police, but that's history now.

So, bean, if there's some way to get her name, defiinitely press charges.

I'm getting so sick of this shit of reading about fellow CS'ers being assaulted like this, no matter how seemingly minor.

This. Needs. To. Stop!


Mike

[teh_blumchenkinder]

"Every joint in my hand popped and it was twisted way back at a bad angle - it didn't hurt much at the time, but now my fingers are pretty swollen and stiff."
Ow! I'm cringing-- and the sounds your poor hand must be making... Take it easy, really easy on your hand. After all, it's just a mess of delicate musculature and tendons and way too many bones, and you use your hands every day no matter what.
I'm so glad management realizes how crazy-bad that was and that he has your back. It'd be so ... karmic... if she does contact corporate and just hands herself over to them! I mean, come on, she was silly enough to throw that in the first place, and then even more silly...nah, stupid to scream at your manager. She'll totally go to corporate.
Also, haven't you been to see way too many medical professionals lately?

[searssoulslave]

You know I learned from a VERY early age it is NOT ok to hurt people. Why is it in this society that we're slowly unlearning things we are taught as children?

[bean]

Ugh yeah, in the past 3 months I've been to 2 urgent care facilities over vomiting blood and tarry stool (LOL YOU HAVE THE FLU LOL YES IT'S THE FLU EVEN THOUGH IT'S LASTED 3 MONTHS LOL).

Then to an ER, got a CT scan, they said they couldn't find much. I did manage to make the male nurse uncomfortable when he told me exactly how he was going to get a stool sample, I giggled and told him I needed some drinks first, he deadpanned "I think you'll enjoy this more than me then". (it wasn't that enjoyable for me either).

Now to my first real PCP (primary care dr) since I was 16 (pushing 32 in a few weeks), 2 visits with him and he's already ordering all these internal tests I've flat out been BEGGING for from all the other dr's. The first thing he said he wanted to do was get copies of all of the bloodwork, xrays, CT scans, labs, etc - as he put it, "Why spend more money when the results are down the street?". He knows I'm strapped for cash.

I have a meeting with a GI dr on monday to discuss how we will proceed, followed a few hours later by a meeting with my shrink for happy pill refills. I'm really, really hoping both my shrink and PCP will feel comfortable letting my PCP handle my crazy meds, since I've been on the same dose for years now. My insurance doesn't cover mental health, but a PCP can prescribe these meds if he's comfortable. PCP visit = $16 out of pocket, shrink visit = $150 out of pocket. My new PCP was literally the first non-psychiatrist I've met that knew exactly what meds I was on (as in didn't have to look them up) and knew what dosages were ideal, and he agreed I was on ideal dosages.

I have a very high deductible, major medical only plan, but once I hit $1450 out of pocket they pay 80%... until I hit $5000 out of pocket, then they pay 100%. And I'm rapidly approaching the 5k limit for the year.

My new primary care dr (aka PCP) is HUGE on eating all natural, not much older than me (I'm about to turn 32, he's probably.. 37 or 38?), he grows all his own produce for his own family, and he firmly believes that a healthier diet can eliminate upwards of 60% of health issues with his patience. But he's also open to ideas from patients. He's been all over the news lately because of his approach to medicine (not holistic.. it's real medicine, but coupled with REAL diet and exercise) and how he feeds his own family.

As for my hand, right now the knuckles are a little tender and my wrist pops at the slightest move, but there's no real pain.. kind of feels like I punched a wall a little too hard. I have never, ever, ever, EVER had a customer complaint at my store that I know of (and supervisors are quick to say "Yeah so and so said you looked at them crosseyed or didn't use the proper key sequence, that's fucked up isn't it?" just to get a laugh out of some of the absurd comments). I've had compliments from corporate letters and local customers and management in my store, while I'm not their favorite, always admits I'm great with customers.

I'm sure I'll have to meet with my manager briefly tomorrow, but I emailed him my side already and I've spoken with every member of management I could find in the store before leaving tonight.

[Mytical]

This. Needs. To. Stop!

Agreed. That is just .

[teh_blumchenkinder]

It's really cool that you have medical insurance, even though you just got an actual doctor for yourself. And an excellent one, at that, judging from what you said. He sounds pretty chill! Gettin' shit done right off the bat, knowledgeable and on your side in a way that many others aren't (on their patients' sides).
Glad your hand's reasonably okay too.

[PepperElf]

get copies of all of the bloodwork, xrays, CT scans, labs, etc

mom does that too... kinda. one of her visits had a lot of data so they just burned it to a CD

that way it was easier to share the info


and yeah... more companies need to defend the employees from customers who think it's their right to be violent.

i think if some of these EW-rights were effectively revoked ... it would encourage better behavior. or at least it'd get the EWs where they belong... in jail or in anger management classes

[XCashier]

I agree with everyone else. This EW mentality that the Almighty Customer Is Always Right and thus has the unalienable right to do anything s/he wants, including battering an employee, has got to stop. Corporate needs to comprehend the fact that their employees are people, not robots, and deserve to be treated with the same courtesy, decency and compassion as everyone else, and to stand up for them against SCs.

I really hope this hag can be brought to justice. I don't care how old you are or if you're an Almighty Customer, you have no right to abuse anyone.

Bean, I wish a speedy and thourough recovery for you. (I hope you're only typing with your uninjured hand?!) And may Justice rain down!

[Whiskey]

At least your store backed you up. My manager would have given that woman another chicken to throw at me for not hitting me in the face. Ugh.

[ShootMePlease]

I agree with everyone else. This EW mentality that the Almighty Customer Is Always Right and thus has the unalienable right to do anything s/he wants, including battering an employee, has got to stop. Corporate needs to comprehend the fact that their employees are people, not robots, and deserve to be treated with the same courtesy, decency and compassion as everyone else, and to stand up for them against SCs.

I really hope this hag can be brought to justice. I don't care how old you are or if you're an Almighty Customer, you have no right to abuse anyone.

Bean, I wish a speedy and thourough recovery for you. (I hope you're only typing with your uninjured hand?!) And may Justice rain down!

This !!!!!!!

[Marmalady]

I've noticed an increasing number of notices in stores, banks etc that abuse of staff will not be tolerated and will result in an immediate ban. Even my dentist's surgery has a sign saying that anybody who tries to abuse or assault any employee will be removed from the premises and will no longer be seen by anyone in the practice.

Hope you soon feel better Bean

[ZedOmega]

The one thing that sucks the most about that incident is the fact that the fucking bitch got away. Props for not jumping the counter, too; someone demented enough to hurl food at anyone is probably going to cry assault if there's any sort of retaliation. Still, I'd have loved to see that bitch in jail, or at least a psych ward for a few years.

[ditchdj]

If I EVER see a customer assault an employee I'll automatically call 911 and get the plate number if I can.

The way I see it, it's no longer a situation for "corporate" to deal with. It's a law enforcement matter and belongs in a court of law, not on the roster in a corporate office.

[tropicsgoddess]

That bitch! I'm glad management backed up up on this and you filed an accident report. How'd it go when you went to the doctors?