As a projectionist, I am normally completely isolated from customers. However, yesterday, I was indirectly exposed to their stupidity.
My walkie talkie goes:
"Code red, establish a recon position downstairs"
ahem.
It is a CW downstairs.
CW: bzzt "Hello projection."
Me: "Hello"
CW: "Is there a problem with Toy Story in screen 5?" bzzt
Me: "Not that I'm aware of."
I have only moments ago turned down the house lights in screen 5, cos our fancy schmancy digital projectors don't do it automatically, and it was ok then. But even so I do a quick about turn and walk quickly towards screen 5.
CW: "A guest is saying the film has just finished."
Me: stopping in my tracks, "No, it's just starting."
CW: "Ok, thanks." bzzt
I think for a second.
Me: "Toy Story has just finished in screen 6."
A minute or two later, I hear:
CW: "Can I have a manager to do a refund please."
Toy Story 3 is on in multiple screens. You guessed it. Despite tickets clearly showing which screen, despite a staff memeber directing our 'guests' to the correct screen, despite a display showing the name of the film and the time of the performance, our SCs went in to the wrong screen and sat through the last half hour of the film, came out, complained, and got a refund because the end of the film was now spoiled.
In the words of Mr Potato Head: "Did you all take stupid pills this morning?"
My walkie talkie goes:
"Code red, establish a recon position downstairs"
ahem.
It is a CW downstairs.
CW: bzzt "Hello projection."
Me: "Hello"
CW: "Is there a problem with Toy Story in screen 5?" bzzt
Me: "Not that I'm aware of."
I have only moments ago turned down the house lights in screen 5, cos our fancy schmancy digital projectors don't do it automatically, and it was ok then. But even so I do a quick about turn and walk quickly towards screen 5.
CW: "A guest is saying the film has just finished."
Me: stopping in my tracks, "No, it's just starting."
CW: "Ok, thanks." bzzt
I think for a second.
Me: "Toy Story has just finished in screen 6."
A minute or two later, I hear:
CW: "Can I have a manager to do a refund please."
Toy Story 3 is on in multiple screens. You guessed it. Despite tickets clearly showing which screen, despite a staff memeber directing our 'guests' to the correct screen, despite a display showing the name of the film and the time of the performance, our SCs went in to the wrong screen and sat through the last half hour of the film, came out, complained, and got a refund because the end of the film was now spoiled.
In the words of Mr Potato Head: "Did you all take stupid pills this morning?"
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