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The First Time Should Have Been A Clue
So a woman and what I assume are her two daughters come up with six gallon jugs of water. They get their card in, then manage to scan and bag the first one without problems.
Then they scan the second, hit Skip Bagging, and pick up both the first and second and put them back in the cart.
They then wonder what's wrong.
Then put both in the bag.
Then figure out the reason, put the first back in the bag area and the second in the cart.
Then they scan the third, hit Skip Bagging, and pick up both the first and third and put them back in the cart...
Yeah, I'm not typing the rest. You can guess. Isn't there a motivational image somewhere that says insanity is doing the same thing over and over and expecting different results?
That Is Actually Not At All What I Meant
So a customer is getting towards the end of her order, scans a big 10-pack of paper towels, and hits Skip Bagging. This is fine. It's a perfectly appropriate use of The Button.
Except then she crams the end of the paper towel pack into a bag and puts it on top of her other bagged groceries. Which alerts me that an unscanned item has been added to the bagging area, and so I go over and inform her that if she hits Skip Bagging and then bags the item anyway, the machine gets confused.
So she picks the paper towels up... then pulls the bag off the end and sets them back down in the bagging area.
...sigh.
Thank You For Summarizing The Entire SCO Experience
I forget what happened in this order. I know there were a bunch of dumb mistakes and rampant abuse of The Button. But anyway, the young woman responsible finishes up her order, then turns to me and says, in a perfect Valley Girl voice:
"Oh. My. GAWD. Why is this so hard? It's like, harder than Geometry!"
Ladies and gentlemen, the sum of all my SCO customers.
This Is Sadly Common
(Not suck, just obliviousness/brain fart. But on-topic.)
So pretty much all our produce requires a quantity entry at this point, and a lot of it won't ring up with a UPC. You have to type the PLU. However, certain items will ring up on the UPC and then immediately go to the quantity screen. Sometimes, customers don't realize this has happened and mistakenly believe they're on the PLU entry screen. They don't even notice when the number stops after two digits.
So a customer scans a watermelon. $4.99 because she didn't use her card, which really only served to make the conclusion more absurd. Anyway, it pops up with that quantity screen and she dutifully types in the PLU, 4032. She doesn't notice the screen only says 40. Yep, 40 watermelons.
She also fails to notice the "40 @ 4.99" on her screen (that's $199.60, if you're keeping count).
Or the nearly $200 price.
OR the suddenly-larger subtotal (over $300).
OR her abnormally-high total (about $320).
...until after she runs her credit card and pays. I can't fix it at this point anyway, and even if I could, a $200 refund ($205.59 after tax) would break my drawer and then some, so she gets to go over to the desk to have it refunded to her card.
How Do You Screw It Up This Badly?
This isn't customer fail, but instead fail for whichever coworker sets up the deli's UPCs. Right now, fried chicken is on sale, from $1.99 per piece down to $1.00 per piece. For some reason, this is a problem. The chicken dinners (basically, either a 2-piece, 4-piece, or 8-piece box) are insisting we ring them on a quantity when we scan them. Okay, this is fine. But then they ring up at a ridiculous price (I think $3.99 apiece this time, though when this started it was $13.49 apiece) and then mark down to the proper price.
It gets extra fun on SCO, where the customer scans the chicken, and is told to enter a quantity. Then the computer beeps angrily at them, and informs them that quantity rings are not permitted on this item. So I have to go over and scan it for them on my handheld, at which point I enter the quantity, and that is accepted.
Except this time.
This time, I did all that, but it didn't discount.
I hit Total to see if that would do it (sometimes our rewards card doesn't catch up until the end).
Nothing, so I voided it off and re-rang it to see if that would solve it. Nope.
Hit total again? Nope.
He had a four-piece, so it's sale price would be just slightly higher than a single piece at the oddly high full price. So I try that.
It rings up 1 @ 3.99, then gives him a $4 discount for no apparent reason.
(Sigh) Okay, I try to void that off... But now it wants a quantity.
And then says it's not a quantity item.
After playing with it a bit, I finally manage to void that off, and just hand-ring the stupid thing as "$4.00 Deli". Which we're not allowed to do, but I don't care anymore.
And One More Coworker Fail
Whenever the cash office for some reason can't fill up the SCO cash dispensers fully, they fill the rest with these little voucher slips that are about the same size as a dollar bill, but look kinda like Monopoly money. Then the customer brings them up to the SCO desk and we switch them out for actual cash.
Except, for some reason, today someone put $20 voucher slips in the $5 dispenser bin. I caught the mistake pretty quickly and made sure to double-check the amount of change they were supposed to be getting. What I forgot, however, was to tell the cashier who covered my lunch about it.
Drawer was down about $60 in tonight's closing count...
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