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  • Death to giveaways!!

    We hate them, the customers hate them, but corporate loves them.

    THREE times now this year they've sent us 1000s of little cards advertising some stupid free trial of something or other and demanded we stuff them in to the bag of every single person who shops at our store.

    Inevitably these cards end up scattered around the store, stuffed in all kinds of crazy places, often torn up, fill up the garbage cans both in and outside the store or just get chucked in the trash after the promotion is over.

    The last promotion we did we had like a 5% turnaround rate on the cards which means that across the 500 or so we gave away, only 25 people actually bothered to try it.

    And of course they keep close track of how many we scan through and continually pressure us to get out as many as we can. Did I mention we get absolutely NOTHING extra for having to do all this work???

    If I ever there comes time when I never see those cards again, I shall be a happy man.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    I know your pain. I have to hand out coupons every time we have a friends and family night at my job and I NEVER see those stupid things back. I mean really, who the hell needs 10% off watch repair services? The only time people use them is if I hand it to them and they follow me back to my department. Massive waste of time... >.<

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    • #3
      Well if they gave you the option of choosing between the cards and trying to upsell every customer with the program/credit card of choice, I'd take the card. IF you were given a choice, that is.
      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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      • #4
        Could you just give each customer two or three cards instead of just one?

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        • #5
          Quoth MaseMan View Post
          Could you just give each customer two or three cards instead of just one?
          Nope, corporate gets mad if we do that. They are insistent upon one per customer so they can theoretically reach as many as possible.

          Quoth bainsidhe View Post
          Well if they gave you the option of choosing between the cards and trying to upsell every customer with the program/credit card of choice, I'd take the card. IF you were given a choice, that is.
          Nope, I have to do both now. That means the list of upsells/promotions I am now required to go through with every customer has increased to FIVE.
          "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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          • #6
            Quoth CrazedClerkthe2nd View Post
            Nope, I have to do both now. That means the list of upsells/promotions I am now required to go through with every customer has increased to FIVE.
            Geez. I just want a game, not a job interview.
            To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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            • #7
              My roommate works for a large chain of game stores... He always brings home the good stuff, such as my GoW3 code, etc.

              But yeah, he hates them too.
              There had to be DUMB in the water today. - Summerfly413

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              • #8
                So now we have to get a Spanish Inquisition every time we want a game? Didn't expect that.
                To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

                Comment


                • #9
                  Quoth Mr Hero View Post
                  So now we have to get a Spanish Inquisition every time we want a game? Didn't expect that.
                  ...Noone does.

                  I think this proves how long it's been since I've been to a game store, either that or I've always had game store clerks who are cool and don't pester me with upsells and cards.
                  Coworker: Distro of choice?
                  Me: Gentoo.
                  Coworker: Ahh. A Masochist. I thought so.

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                  • #10
                    I hear you, man. I hate this sort of thing. I can't imagine that the return on investments is worth the aggravation.


                    Quoth CrazedClerkthe2nd View Post
                    the list of upsells/promotions I am now required to go through with every customer has increased to FIVE.
                    I've actually got that beat.

                    1. Rewards card

                    2. Free PC Tune-up

                    3. Pen of the Month

                    4. Charity donation request for boy & girls club

                    5. Current ream paper super deal.

                    6. Service plan, if the customer has an eligible item.

                    7. CSAT survey, if they get one.

                    And this is one reason why it sucks that the DM has put an end to company supplied bottled water.
                    "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

                    RIP Plaidman.

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                    • #11
                      I think I'll just start buying everything online from now on. I hate the inquisition.
                      Thou shalt not take the name of thy goddess Whiskey in vain.

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                      • #12
                        Dave, if I heard a speil like that, my head would explode. Seriously, I just flat out would not stand for it.

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                        • #13
                          Quoth Dave1982 View Post
                          I hear you, man. I hate this sort of thing. I can't imagine that the return on investments is worth the aggravation.




                          I've actually got that beat.

                          1. Rewards card

                          2. Free PC Tune-up

                          3. Pen of the Month

                          4. Charity donation request for boy & girls club

                          5. Current ream paper super deal.

                          6. Service plan, if the customer has an eligible item.

                          7. CSAT survey, if they get one.

                          And this is one reason why it sucks that the DM has put an end to company supplied bottled water.
                          Seriously what suit thought this was a good idea? Most customers tune out after 1 or 2....

                          Comment


                          • #14
                            Quoth RecoveringKinkoid View Post
                            Dave, if I heard a speil like that, my head would explode. Seriously, I just flat out would not stand for it.
                            Not much better for me, I have to do:

                            - Game protection
                            - Loyalty card
                            - Presells
                            - System warranty (if you're buying a system)
                            - Promotion
                            - Survey

                            Oh I've been directed by my manager to not give anyone a choice on the promos, she basically told me to tell customers what it is I'm giving them and then stuff it in the bag.
                            "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

                            Comment


                            • #15
                              Quoth RecoveringKinkoid View Post
                              Dave, if I heard a speil like that, my head would explode. Seriously, I just flat out would not stand for it.
                              I don't blame you. I commented to Focker about how ridiculous and excessive this is, but he's powerless to put a stop to it. And I also discovered that the Pen of the Month and charitable donations are actually being TRACKED individually by cashier numbers, and that there's a minimum they expect you to get per shift.

                              Thankfully, my name isn't ont he report, because I'm only ever on the register when I'm covering a break or it gets busy, and I don't bother with most of that beyond rewards and the service plan. I've yet to mention the stupid pens to anyone.

                              Sorry for the threadjack crazed.
                              "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

                              RIP Plaidman.

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