I've got this incredibly great drama I'd like to write/film that involves the day to day happenings at my place of employment. Sadly, I doubt Boss Lady would let me considering I wouldn't portray her (or the store in general) in the greatest of lights.
Anyway, on to the crap.
Thanks, for the advice. It wasn't solicited, but thanks.
Our drive-thru speaker is broken (has been for about a month) and Boss Lady isn't really trying very hard (at all, actually) to get it fixed. Something about it costing $100 bucks. I don't know, really. Or care. Anyway, despite the fact that our drive thru speaker is broken, Boss Lady insists on keeping it open for business and putting a sign on the speaker telling customers to drive on around and wait in line. I try my damnedest to keep that line going as quickly as I can, but there are only so many people I can pull forward and I don't usually have time to go outside and take orders by hand. This all being said, people can get annoyed when they've waited 10 minutes in line without their order even being taken. This woman, however, pissed me off.
Me: "Hi, what can I get for you?"
SC: "Well, for starters, you can start getting people through this line a hell of a lot faster!"
Me: "I'm sorry, but our speaker isn't working. I do keep the line going as quickly as I can, but there is only so much space to pull people waiting on food order forward."
SC: "I don't give a shit! You need to be parking those people in the damn parking lot to wait on their food and you need to be out here with pen and paper in hand to take our orders down! All I wanted was a goddamn Coke and I have had to wait FIVE minutes in this line without someone coming to me and asking what I want!"
Me: "Ok, then. What size Coke?"
SC: "Are you even LISTENING to what I'm saying?!"
Me: "Oh, I hear you perfectly and I understand exactly what you're saying. I can't, however, follow through with that bit of advice. We try our best with what our boss gives us to work with."
She drove off after flipping me the bird.
I have a very low bullshit tolerance.
I have a lot of patience. I really do. When interacting with customers whose collective IQ is equal to 6, you really have to. There are, however, things that I don't have patience for, and prolonged exposure to bullshit is one of them.
It took a woman TWENTY minutes to write a FUCKING check. I kid you not. 20 minutes, and not a second faster. Why did it take so long, you ask? Because she was unhappy with her signature. She decided to keep writing checks until she signed a check "perfectly". The following takes place about 10 minutes into this little adventure.
Me: "...ma'am, it really doesn't matter if your signature isn't perfect as long as it's legible."
SC: "It matters to me!"
Me:
So, as she's perfecting her signature, I decide to do more productive things, like cleaning and helping other people. I get to do this for about five minutes until she notices that I'm not paying attention to her.
SC: "Excuse me! Aren't you supposed to be helping me?!"
Me: "I'm passing the time until you find a way to give me money for you food. Which is done, by the way. It's been done for five minutes, I think."
SC: "I'm not done writing my check! I --"
Me: "I can see that. Until you're done, though, I'm going to act as though you handed me your check fifteen minutes ago, got your food, and left like a normal person rather than what you're doing now, which is wasting my time and energy waiting on you to finish doing something which should take all of a minute and a half. Your signature does. not. matter. It doesn't. Please. Just make a scribble resembling your name in some way on your check, hand me the check, and take your food. Please."
I don't think much of that processed in her brain. She sort of just got a serene/glazed look in her eyes, handed me her check, and took her food...
It's been two weeks I think, since this happened, so I'm certain I'm not going to get in trouble for that little tirade. The best part? As she put her check book in her bag, I noticed a fucking debit/credit card in one of the little pockets of the checkbook.
An arrest was made.
This guy came in during the Friday night rush, stood near the condiment bar, and just stood and stared at everyone. Then he left. About an hour later, he comes back in. This time, however, he isn't wearing a shirt and his pants are slipping so low (he wasn't wearing underwear) that I can almost see his...unit. Anyway, just to make sure this potential lunatic doesn't decide to knife me at the counter, I take his order. This guy had to be on something. There's not way around it. He'd go from ordering food one minute and then looking all around him to make sure that the voices he's hearing are coming from outside of his head rather than inside (that's just my assumption). As Lunatic is ordering, the sheriff (who usually comes in on Friday to get a milkshake) happens to walk in. He sees Lunatic and watches him through the rest of the transaction, and lets Lunatic sit down. He then walks up to me, asks if I can refund the guy his money, then walks up to Lunatic and takes him outside. They "chat" for a while as I get the guy's money back out of the drawer. Sheriff finally brings Lunatic back inside, cuffed, and leads him away while putting the guy's money I refunded in his pocket.
And all was well.
Anyway, on to the crap.
Thanks, for the advice. It wasn't solicited, but thanks.
Our drive-thru speaker is broken (has been for about a month) and Boss Lady isn't really trying very hard (at all, actually) to get it fixed. Something about it costing $100 bucks. I don't know, really. Or care. Anyway, despite the fact that our drive thru speaker is broken, Boss Lady insists on keeping it open for business and putting a sign on the speaker telling customers to drive on around and wait in line. I try my damnedest to keep that line going as quickly as I can, but there are only so many people I can pull forward and I don't usually have time to go outside and take orders by hand. This all being said, people can get annoyed when they've waited 10 minutes in line without their order even being taken. This woman, however, pissed me off.
Me: "Hi, what can I get for you?"
SC: "Well, for starters, you can start getting people through this line a hell of a lot faster!"
Me: "I'm sorry, but our speaker isn't working. I do keep the line going as quickly as I can, but there is only so much space to pull people waiting on food order forward."
SC: "I don't give a shit! You need to be parking those people in the damn parking lot to wait on their food and you need to be out here with pen and paper in hand to take our orders down! All I wanted was a goddamn Coke and I have had to wait FIVE minutes in this line without someone coming to me and asking what I want!"
Me: "Ok, then. What size Coke?"
SC: "Are you even LISTENING to what I'm saying?!"
Me: "Oh, I hear you perfectly and I understand exactly what you're saying. I can't, however, follow through with that bit of advice. We try our best with what our boss gives us to work with."
She drove off after flipping me the bird.
I have a very low bullshit tolerance.
I have a lot of patience. I really do. When interacting with customers whose collective IQ is equal to 6, you really have to. There are, however, things that I don't have patience for, and prolonged exposure to bullshit is one of them.
It took a woman TWENTY minutes to write a FUCKING check. I kid you not. 20 minutes, and not a second faster. Why did it take so long, you ask? Because she was unhappy with her signature. She decided to keep writing checks until she signed a check "perfectly". The following takes place about 10 minutes into this little adventure.
Me: "...ma'am, it really doesn't matter if your signature isn't perfect as long as it's legible."
SC: "It matters to me!"
Me:

So, as she's perfecting her signature, I decide to do more productive things, like cleaning and helping other people. I get to do this for about five minutes until she notices that I'm not paying attention to her.
SC: "Excuse me! Aren't you supposed to be helping me?!"
Me: "I'm passing the time until you find a way to give me money for you food. Which is done, by the way. It's been done for five minutes, I think."
SC: "I'm not done writing my check! I --"
Me: "I can see that. Until you're done, though, I'm going to act as though you handed me your check fifteen minutes ago, got your food, and left like a normal person rather than what you're doing now, which is wasting my time and energy waiting on you to finish doing something which should take all of a minute and a half. Your signature does. not. matter. It doesn't. Please. Just make a scribble resembling your name in some way on your check, hand me the check, and take your food. Please."
I don't think much of that processed in her brain. She sort of just got a serene/glazed look in her eyes, handed me her check, and took her food...
It's been two weeks I think, since this happened, so I'm certain I'm not going to get in trouble for that little tirade. The best part? As she put her check book in her bag, I noticed a fucking debit/credit card in one of the little pockets of the checkbook.
An arrest was made.
This guy came in during the Friday night rush, stood near the condiment bar, and just stood and stared at everyone. Then he left. About an hour later, he comes back in. This time, however, he isn't wearing a shirt and his pants are slipping so low (he wasn't wearing underwear) that I can almost see his...unit. Anyway, just to make sure this potential lunatic doesn't decide to knife me at the counter, I take his order. This guy had to be on something. There's not way around it. He'd go from ordering food one minute and then looking all around him to make sure that the voices he's hearing are coming from outside of his head rather than inside (that's just my assumption). As Lunatic is ordering, the sheriff (who usually comes in on Friday to get a milkshake) happens to walk in. He sees Lunatic and watches him through the rest of the transaction, and lets Lunatic sit down. He then walks up to me, asks if I can refund the guy his money, then walks up to Lunatic and takes him outside. They "chat" for a while as I get the guy's money back out of the drawer. Sheriff finally brings Lunatic back inside, cuffed, and leads him away while putting the guy's money I refunded in his pocket.
And all was well.
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