FOR MY WRATH WILL BE MIGHTY!

[C. Cecil Ivanish]

Got an e-mail from a customer who has bought something from our online shop.
It went more or less like this:
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The order I made at your shop was delivered to me yesterday night, two days before it was expected, for which I am happy.
But it was delivered to a different office than mine. I had specifically asked it to be delivered at my office on the 3rd floor and it was delivered to an office on the 2nd; luckily the people working there, who are lawyers like I am, brought it up to me. This I am not happy about.
-----
I replied giving the shop's apologies for the mistake and thanking him for the feedback. To which he replied like this:
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You didn't understand. I demand a formal apology not from you or your company but from the courier who delivered my parcel to a different lawyer. It is unacceptable that (rave rant rant rave foam foam)
If I will not be issued a formal apology from [Courier] within the week I will sue them and you will be called to testify. I am not ready to accept such behaviour.
-----
...overreacting, much?

[MaseMan]

Why is he emailing you and not the courier company then?

Reminds me of this time a customer of ours had some account issue. Only he didn't bother calling us about it, had his MOM call (guy was in his early 20's). She comes in one day when I'm working, ranting and raving, saying my manager was incompetent, etc. I smoothed things over as best I could (and I hadn't even heard my manager's side of the story). I ended up getting the account settled; and as she's leaving, this woman dares to say to me: "And I'll be expecting a written apology from your manager or I'll be contacting my lawyer!"

At that point, I'd had it. I told her, "I'm not interested in hearing any threats! I already personally apologized to you, and I'm considering this issue settled."

She babbled something about considering it done as well, and then promptly left.

Anyone who mentions legal action against me on something so petty promptly gets cut off.

[Marmalady]

If I will not be issued a formal apology from [Courier] within the week I will sue them and you will be called to testify.

'OK, I'll testify that you have far too much time on your hands so have decided to waste everyone else's too.'

[bainsidhe]

Makes me wonder what naughty little toy was in the package if he's so riled up about other lawyers seeing what he bought.

[C. Cecil Ivanish]

Why is he emailing you and not the courier company then?

That is a good question.
OK, admittedly their website is a little tricky to navigate - their e-mail address is well hidden (and t heir telephone number is not present). But he could have asked for instructions on how to contact them, I suppose.

'OK, I'll testify that you have far too much time on your hands so have decided to waste everyone else's too.'

That is EXACTLY what my supervisor said when I told him the story during lunch break

Makes me wonder what naughty little toy was in the package if he's so riled up about other lawyers seeing what he bought.

And the answer is... a BATTERY for his SMARTPHONE! Wow.

[Draco]

Sue them for what exactly? I'm pretty sure most courts would throw him out. If he was really a lawyer, I'd start to see if he was competent enough to stay on with the local law board. :P

[C. Cecil Ivanish]

Sue them for what exactly? I'm pretty sure most courts would throw him out. If he was really a lawyer, I'd start to see if he was competent enough to stay on with the local law board.

That is also an interesting question. For breach of privacy maybe?
Anyway - he is a couple of thousand miles away from here, I am not risking to have to deal with him any time soon...

[Sapphire Silk]

I've found that people like to throw the word lawyer around; it's their replacement for a billy club.

In the ER, I'd get threats like that all the time: "If the doctor doesn't see me in five minutes, I'll be calling my lawyer!"

My response? "Knock yourself out."

Polite indifference does a lot to take the wind out of the sails of sucky people

[Sheldonrs]

These days it seems people throw the word "Lawyer" around the same way chimps throw shit around.

[Whiskey]

That is also an interesting question. For breach of privacy maybe?.

It'd be the lawyers downstairs breaching any privacy if they opened the box. I'm sure Mr. Fancy Lawyer has a receptionist, whom the package would have been left with (because all packages are left with the receptionist)

[freeatlast]

I get customers with delinquent balances trying to tell me that they are lawyers. I just tell them that their supposedly being a lawyer does not change the fact that a service has been provided that they didn't pay for and that their occupation will not prevent our auctioning off their stuff. That usually shuts them up. Especially when the ones who claim to be lawyers probably can't spell the word.

[EricKei]

I would imagine that, if they don't make enough money from their cases to pay your bills, you probably shouldn't be afraid of them...

[RecoveringKinkoid]

How come so many people out there do not realize that an apology you have to demand like that, or threaten someone for, isn't really worth anything?

At that point, you aren't asking for an apology. You are asking that someone be forced to lick your shoes.

Actually, if he thought he could do it, this guy would probably ask for that.

[Peppergirl]

Personally, I love the fact that in some of the larger call centers, if an SC threatens you (or the company) with a lawyer, the employee is allowed to terminate the call, or transfer it to the legal department.

"Unfortunately sir/madam, since you've stated your intention to refer this matter to your lawyer, I must now terminate this call. Please have your lawyer contact our legal department at extension xxxxx, at their earliest convenience."

I occasionally get threatened with lawyers when people don't read the fine print on their NON REFUNDABLE airline tickets. I soooo wish I could do this.

[C. Cecil Ivanish]

It'd be the lawyers downstairs breaching any privacy if they opened the box. I'm sure Mr. Fancy Lawyer has a receptionist, whom the package would have been left with (because all packages are left with the receptionist)

Good point as well. I am actually surprised that those "other lawyers" got it, usually it'd be the person manning the main reception in an office building. Maybe the fact that he was so proud of having LAW FIRM included in the mailing address caused the receptionist to give the box to somebody from the wrong law firm?

Especially when the ones who claim to be lawyers probably can't spell the word.

Lowers?

How come so many people out there do not realize that an apology you have to demand like that, or threaten someone for, isn't really worth anything?

Point is, he GOT an apology from me. Mah. No, he wanted a *formal* one... quite a J with an E followed by an R and rounded up by a K.

Personally, I love the fact that in some of the larger call centers, if an SC threatens you (or the company) with a lawyer, the employee is allowed to terminate the call, or transfer it to the legal department.

Oooooooo, want want want!