Tweet
Our hotel does a lot of business with a certain airline that flies in and out of our airport. I believe they get a good rate on their rooms, or their company pays for their rooms (I'm a bartender, I don't know this front desk stuff!), but I DO know that we do NOT give discount to airline employees at our restaurant or our bars. I know this because (a) I have asked in the past when I was uncertain, (b) I have been told repeatedly by the higher ups that we don't, and (c) because now I am a Supervisor and know such things. I also have made it clear to my serving staff in the restaurant that we Do Not Give Airline Employee Discounts. Our prices are already rather low for this pricey island, so we don't feel that we NEED to give discounts. End of story, right? Of course not. This would be CS.com if it were!
I was working the bar at the restaurant the other day, and the phone rings. We run our room service out of the restaurant, so we have to answer the phone, as it could be one of those calls. The following conversation ensued....
JESTER: "Good afternoon, thanks for calling Hotel's New Restaurant, this is Jester speaking, how may I help you?"
AIRLINER: "Yes, I'd like to order some food."
JESTER: "Is this for room service?"
AIRLINER: "No, I am going to come down and pick it up."
JESTER: "Okay, what would you like."
AIRLINER: [orders food]
JESTER: "Alrighty, that's [repeats order], that'll be about 10-15 minutes, and the total is $12.15."
AIRLINER: "Oh, I work for Annoying Airlines."
JESTER: "Ookkkaaaaay...." [knowing where this is heading]
AIRLINER: "I get a discount."
JESTER: "I'm sorry sir, we don't offer an airline employee discount."
AIRLINER: "Are you sure?"
JESTER: "Yes, sir. I have asked in the past, and have been told in no uncertain terms that we do not offer such a discount. Also, I am a Supervisor here. I am quite certain."
AIRLINER: "Can you ask someone?"
JESTER: "Sir, I just told you that we do not now, nor have we ever offered such a discount. If we did, I would be happy to offer it to you."
AIRLINER: "Well, they gave me a discount yesterday at breakfast."
[Note: doubtful. I have beaten into the service staff that we offer no such discount.]
JESTER: "Sir, I do not work breakfast, and I cannot comment on what they did or did not do yesterday, but I need to repeat that we really do not offer an airline employee discount. I apologize for any misunderstanding this may have caused."
AIRLINER: "Whatever. I know they gave me a discount, but whatever."
And he hangs up. Fine. I ring up his food, all $12 of it, and look forward with bated breath to his arrival. Does he arrive and argue with me more as expected? Surprisingly, no. He goes into the lobby, mugs one of my servers as they are going from the kitchen to the restaurant, and makes the server bring him his food and his check so that this FEW (Flying Entitlement Whore) doesn't have to get up off his lazy ass to get his nondiscounted food.
Never has the word "ass monkey" seemed more appropriate to me.
I was working the bar at the restaurant the other day, and the phone rings. We run our room service out of the restaurant, so we have to answer the phone, as it could be one of those calls. The following conversation ensued....
JESTER: "Good afternoon, thanks for calling Hotel's New Restaurant, this is Jester speaking, how may I help you?"
AIRLINER: "Yes, I'd like to order some food."
JESTER: "Is this for room service?"
AIRLINER: "No, I am going to come down and pick it up."
JESTER: "Okay, what would you like."
AIRLINER: [orders food]
JESTER: "Alrighty, that's [repeats order], that'll be about 10-15 minutes, and the total is $12.15."
AIRLINER: "Oh, I work for Annoying Airlines."
JESTER: "Ookkkaaaaay...." [knowing where this is heading]
AIRLINER: "I get a discount."
JESTER: "I'm sorry sir, we don't offer an airline employee discount."
AIRLINER: "Are you sure?"
JESTER: "Yes, sir. I have asked in the past, and have been told in no uncertain terms that we do not offer such a discount. Also, I am a Supervisor here. I am quite certain."
AIRLINER: "Can you ask someone?"
JESTER: "Sir, I just told you that we do not now, nor have we ever offered such a discount. If we did, I would be happy to offer it to you."
AIRLINER: "Well, they gave me a discount yesterday at breakfast."
[Note: doubtful. I have beaten into the service staff that we offer no such discount.]
JESTER: "Sir, I do not work breakfast, and I cannot comment on what they did or did not do yesterday, but I need to repeat that we really do not offer an airline employee discount. I apologize for any misunderstanding this may have caused."
AIRLINER: "Whatever. I know they gave me a discount, but whatever."
And he hangs up. Fine. I ring up his food, all $12 of it, and look forward with bated breath to his arrival. Does he arrive and argue with me more as expected? Surprisingly, no. He goes into the lobby, mugs one of my servers as they are going from the kitchen to the restaurant, and makes the server bring him his food and his check so that this FEW (Flying Entitlement Whore) doesn't have to get up off his lazy ass to get his nondiscounted food.
Never has the word "ass monkey" seemed more appropriate to me.
Comment