"My phone isn't working and it's your fault"

[ExRetailDrone]

Gotta love the 'customers' who blame the workers for everything that goes wrong, simply because they cannot seem to admit they have faults.

When I worked in electronics, I used to cringe every time an elderly person would ask me for assistance. Not all of them were bad, of course, but if I had problems explaining something to someone, many times they were elderly. They had a habit of not listening or thinking that they knew better because they were older than me, even though technology is one of those things where age doesn't matter in regards to how much you know. They also were more likely to not understand the basic terminology, which left me fumbling for an easier way to explain it. Kept me on my toes, that's for sure

This reminds me of a customer I had to deal with a few months back. I'll have to type up that story sometime soon.

[Magpie]

Back before my mom learned her way around computers (two technical degrees and yet...) she kept a binder. Every time she needed help she'd bring the binder out. If there wasn't anything in the binder, then she would ask for help. She'd ask many many many questions, and it took forever, but that was because she was writing everything down. So she never had to ask again. I ended up helping her more often, because my dad didn't have the patience for that pace, but it was worth it to me, because she only asked once.