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  • This situation sparks a question:

    What would you do?

    I'm at the store. It's empty, and I haven't chosen which Pandora station I want on today. So there's no music, no people, and a fair bit of silence.

    A customer comes in. On his hip is some little setup with an MP3 player and small (but ok-quality and somewhat loud) speakers. Broadcasting from said player is a song known to be part of the genre called "gangsta rap." The first song doesn't have anything particularly offensive, mostly because it's at the end and is basically a series of grunts and other vocalizations.

    The song ends, and the next one begins. It starts off fine, but as he approaches the counter with his chosen method of intoxication for today, the song progresses into the chorus.

    Which is essentially the word "fuck" repeated multiple times.

    Me: Please turn the music off, it's too vulgar for the store. We have many families with children that come in here.
    Him: *turns off the music*
    Me: Thank you. *continues checking him out*
    Him: There's no one in here now.
    Me: But they could come in at any moment, and this is a popular time of day for parents to shop with their kids.
    Him: But they're not here now.
    Me: But it's store policy. No vulgar music.
    Him: What did you call my music?
    Me: Vulgar.
    *he leaves, I wish him a nice day*

    The whole time I was polite, I carried out the various actions of my job (asked if he wanted a cold bottle, thanked him for shopping, etc etc etc), and I never gave him attitude about his music or called it anything rude.

    Granted, part of my reason for asking him to turn it off was because *I* didn't want to hear it. But not five minutes after he left, one of my regulars came in with her two year old son. So I was somewhat justified. Something is bugging me about the situation, though, and I'm not sure what.

    Edited to add: The only reason I think he was sucky was because he argued with me. It's not apparent from just the words, but he was kinda....rude about the whole thing.
    Last edited by KiaKat; 08-11-2010, 06:08 PM.

  • #2
    We have that policy at our mall; music devices must be used with earphones and should not be heard by others.

    Buuuttt, there's this funny little old guy in an electric mobility scooter with flags flying from it, with a little boom box in the front basket, and every so often he zooms through blasting 80's rock. It's just so...unexpected sometimes that I just have to laugh; besides, at the speed he goes he's through the mall in a minute or less!
    "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

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    • #3
      Heh, love the old guy in the scooter....I always call the 80's "the lost decade" in regard to music....mainly because it annoys my manager

      I wouldn't have wanted to hear the F-word over and over first thing in the morning, either. Bad enough I have to listen to my neighbors....if that word disappeared, they couldn't carry on a conversation...

      Of course, by the end of the day I feel like screaming that word a few times myself (I don't but...one of these days...)
      When you start at zero, everything's progress.

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      • #4
        Could be he was making sure it was the noise you objected to and not him. I wonder if he went home and looked up the meaning of vulgar.

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        • #5
          Quoth Teskeria View Post
          Could be he was making sure it was the noise you objected to and not him. I wonder if he went home and looked up the meaning of vulgar.
          I was thinking the same thing!
          When you start at zero, everything's progress.

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          • #6
            It's your store, so it's your rules. You can refuse service to anyone as long as you're not doing so discriminatory, and I highly doubt refusing to serve somebody based on their choice of music to blare across the store would be discrimination.
            Knowledge is power. Power corrupts. Study hard. Be evil.

            "I never said I wasn't a horrible person."--Me, almost daily

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            • #7
              Hell, I didn't even refuse to serve him. He bought two bottles of wine. All I did was ask him to turn off his music.

              Mom thinks he won't be back. I don't think it's much of a loss if he isn't. Sales have done pretty well the last few weeks.

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              • #8
                You handled that just fine, KiaKat.

                One of my pet peeves, whether it's an SC or not, or on the job, or not, is when people try to justify rule breaking in the manner this guy did, after the reasoning behind the rule has been explained.

                If he kept a level tone of voice, and didn't yell or whine about it, I wouldn't consider him to be a jerk, just annoying.



                Quoth Teskeria View Post
                I wonder if he went home and looked up the meaning of vulgar.
                I began working as a busboy in a fancy restaurant around 33 years ago. Even though they had a manager, the owner was quite involved in the day to day operations as well.

                He was very particular about the placement of the table settings; cloth napkin perfectly folded and centered in the place setting, dinner fork and knife spaced at a specified distance from the napkin, and equidistant, other fork(s) and spoon(s) in specific order, specific distance and equidistant from their counterparts on the proper side of the napkin, napkin edge, and tips of handles of silverware right at the seating edge of the table.

                One day, probably only a couple months, at most, into my employment, I'm doing the morning, pre-opening set up and the owner walks into the dining room and says "Mike, these tables look impeccable!"

                Okay, so I'm 19 years old, and have no idea what the hell "impeccable" means! But, considering it had "peck" in it, was afraid it might be bad. So, I simply smiled and replied "Well, I do my best!"

                Then, when I got home later that day, I break out my trusty dictionary and look up the definition, and suddenly felt quite pleased with myself!


                Mike
                Meow.........

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                • #9
                  i agree; a store where families shop is highly inappropriate to blast your music preferences in. while some of it might not seem offensive, offensive is in the eyes, or in this case, ears of those around you.

                  while i like metal and hard rock, i'm not so rude as to blast it whereever i go; i know most people don't like it and i try to practice courtesy and mannners, although it gets pretty hard sometimes.

                  you handled it appropriately and he was being an ass to a degree.
                  look! it's ghengis khan!
                  Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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                  • #10
                    Quoth LillFilly View Post
                    We have that policy at our mall; music devices must be used with earphones and should not be heard by others.
                    Its the same in most public places. When I ride the bus theres signs all over the place stating you must wear headphones and your music must not be heard by other passengers. I don't think you were out of line.
                    Thou shalt not take the name of thy goddess Whiskey in vain.

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                    • #11
                      Quoth LillFilly View Post
                      We have that policy at our mall; music devices must be used with earphones and should not be heard by others.
                      I wish my school enforced that part of the rule. I've experienced many a situation where someone will walk by me with their headphones on and *I* can hear their music. Exactly how loud does one have to crank up the volume on their MP3 player and how damaged must their ears be for such a thing to become necessary? It makes me concerned for the safety of their ears.

                      I personally am well aware that not everyone is into my strange mix of J-Rock, showtunes, Celtic music, and opera that exists on my MP3 player. Thus, I keep the noise level to where only I can hear it; I save the blaring of music for when I'm in my own house and can sing and dance along without annoying anyone.

                      I think you handled the situation extremely well, KiaKat. You asked nicely, gave reasons why you were asking, and stayed cool when he argued the point. Not to mention that you avoided a potentially bad situation with one of your regulars. I would've done the same thing if I was in your position.
                      "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)

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