When I worked at the discount tobacco store, I was threatened by a teenage boy who was upset that I wouldn't sell him a blunt without ID. And because I would not sell it to his friend who came in with him and who I saw him hand one to after I refused to sell to him.
At my current job, I was threatened by a customer who was mad because I would not refund his debit card. Our contract specifically says that if an account becomes delinquent we can charge any credit or debit card they have used on their account to bring it current. It was a Friday night and I was working alone. He kept calling and making more threats, so I finally began just picking up and immediately disconnecting each time I saw his name & number on caller ID. It took him about 45 minutes to realize that I was not going to answer any more of his calls.
At my current job, I was threatened by a customer who was mad because I would not refund his debit card. Our contract specifically says that if an account becomes delinquent we can charge any credit or debit card they have used on their account to bring it current. It was a Friday night and I was working alone. He kept calling and making more threats, so I finally began just picking up and immediately disconnecting each time I saw his name & number on caller ID. It took him about 45 minutes to realize that I was not going to answer any more of his calls.
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