"You'd Better Fucking Believe I Fucking Swore At You!" (language)

[ralerin]

This one comes from manager S2 tonight! S2 is going on vacation next week, she needs it. Not because of this story but because she hasn't had any in two years.

Anywho. Rude Bitch (hence known as RB) comes into my Aid of Rite at 8:30 this morning to do an "Eastern Union". S2 says no, she needs to wait until 9. Cue much cussing. S2 says, "You need to stop that right now. Either come in at 9 or go somewhere else!" RB stomps off.

At 9, RB comes in and fills out the paperwork, explaining she tried to do this last night and that it wasn't working. Hopefully her Vanilla "Lisa" gift card will be working today.

*needle scratch on record*

"I'm sorry, you said a Vanilla 'Lisa'? I can't accept that as payment, it's cash or debit."

"BUT IT'S DEBIT! It says so on the front!"

"Do you have a pin number for it?"

"No."

"Then it's a gift card."

"NO IT'S NOT IT'S DEBIT YOU STUPID COW!!! *shoves card in S2's face* SEE?!?"

"Get that thing out of my fucking face, NOW."

RB goes . "So you won't accept this card, then? My husband and my 2 year old son are sitting stranded on the side of the road RIGHT NOW. And you will take my card RIGHT. NOW!!!!!"

"So your son and husband have sitting there all night?"

"FUCK YOU BITCH. YOU WILL TAKE MY CARD!!!"

"No. And you need to leave my fucking store, right fucking now."

"DID YOU JUST SWEAR AT ME?!?"

"You better fucking believe I fucking swore at you. Now. LEAVE. MY. FUCKING. STORE."

"WELL YOU ARE A RUDE FUCKING BITCH!!!" *huffs away!!!*

SM heard the whole exchange and was laughing her ass off. S2 didn't get reprimanded, and I don't think she will, as SM likes S2.

Oh, RB came in later and paid CASH for another Vanilla "Lisa" card. S2 was passing by and she said to cashier K, "Oh, please let this woman know that she cannot use this card as payment to an 'Eastern Union' either. It's CASH or VALID DEBIT hooked to a VALID BANK ACCOUNT ONLY."

Cue the Death Glare and a muttered "Fuck you" from RB, who huffs off.

Bonus: I Will Be A Saint When I Die. Or, "Oh, K" part 2

(First of the "Oh, K" coworker rants can be found in "The Awful, The Funny And The Awesome Pt. 2")

It took me half an hour to help this poor handicapped woman (she had Parkinson's or some other sort of disease which caused a visible tremor in her hands and feet so, unsteady walking) locate bandages and gauze pads for a wound. She wanted paper tape, I talked her into buying the Aid of Rite brand adhesive tape, set it aside and only after I finished talking to her on the phone did I realize that the tape was cloth, not paper. When she came in to pick it up, I explained I made a booboo, showed her a brand name paper tape and helped her locate it. I made several trips back and forth from the front to the first aid aisle. During one of them I was rummaging through K's tote to see if she had any brand name paper tape in a dispenser (easier for the woman's hands).

"What are you doing?" K asks.

"Looking for a paper tape dispenser for my customer up front. Cashier S2 might need you up front to help, I need to help this woman."

"What, she has no feet? She can't walk here herself?"

*stop, cue stare* She's HANDICAPPED. if I let her walk here it would take her 25 years."

"Oh. Well, you messed up my tote!"

"Sorry, K." I walk away. Customer was over the moon with my customer service and thanked me many times.

[tropicsgoddess]

This thread is full of win! S2 and SM full of win for letting that rude SC female dog get what she deserved and for you helping out that customer!

[JustaCashier]

I have a similar story to yours about the handicapped lady, from when I worked at the hardware store, only mine involves helpful coworkers.

I was up at my register, and I saw this senior gentleman that I remember from at least one prior visit. Poor guy used a walker, and was so slow, that he'd be one of those people you'd see step off the curb the second the light turns to "WALK", and even with a generous amount of green light time, and standard four lane street being crossed, may be barely halfway across when the light turned green for cross traffic.

So, since he was approaching our (automatic) exit-only doors, to use the wheelchair ramp that was in line with them, and the entrance door was maybe 10-15 feet further down the walk, I opened the doors and held them to let him in.

Then, in the hopes he only needed a couple of easy to find items, I asked him what he needed. Fortunately, he indeed only needed two items, and fairly simple ones; one from plumbing, one from garden. I told him to "wait here", and paged customer assistance from each department to the registers.

Now, just about any of the employees would not have minded these special circumstances, and would likely not even have bitched about it later, but as luck would have it, the two employees that happened to answer the page were probably the most customer service oriented (the real thing, from the heart. Not some robotic attitude drilled in by corporate), in their respective departments, but amongst the most customer freindly in the entire store.


So, they come up, and I explain the situation. They each ask the customer what he needs, he tells them, they go back to their departments, and bring the items up. They each even kinda went the extra mile, the plumbing guy bringing up two styles of whatever the item was, to make sure he had the right one, and the garden guy making absolutely sure the customer didn't need anything else.


It felt good to be able to do that for that gentleman, and I was extremely proud of, and thankful to, those two coworkers.

Mike

[Seshat]

And now I'm sitting here with grateful tears in my eyes. Thank you to every able-bodied person who takes extra time to help those who need it.

Sometimes it doesn't take much to make a huge difference to us. I know I've mentioned this before, but something as simple as detouring to press an elevator call button can make you memorable for years.

(A and I were travelling. We were managing me in my wheelchair, and luggage, and it was all awkward and difficult. This guy saw us approaching the elevator, stepped sideways, pressed the call button for us. All of two steps out of his way, but it meant we could just get into position for the elevator and wait for it, instead of A stopping me, positioning the luggage, pressing the call button, coming back, getting me, getting the luggage....)

[ralerin]

You're welcome, Seshat. Boyfriend himself is handicapped so everything that I can do for him makes his life a lot easier, too. If I can prevent an hour's worth of pain on his part by getting him some ice water, then I will do it.

[NateTheChops]

That first customer reminds me of the night I got robbed and ripped into every customer that gave me grief that night. (I was alone in the store for two hours after being robbed at knife point)

[Chromatix]

Some of the lifts on the Metro system here have proximity sensors for precisely that reason. Also, they keep the doors open once they've reached a floor, so if it's already there you can walk (or roll) straight in.

The lifts on the commuter railway system are not so sophisticated. They also frequently smell of stale pee, due to the inevitable proximity of bars and people using the railway to come home from them.

[MoonCat]

The gift card bit was priceless. I use those all the time for online purchases. It's not a debit card, that woman was either stupid or trying to pull something.

The customer service story was great! Reminds me of George, who used to work at a local supermarket...George was Total Customer Service. I miss him.

[PepperElf]

you know... K's lucky if the customer didn't hear that comment too.

cos the lady could easily complain to your manager or corp about k's attitude concerning disabled patrons.



oh and yeah i really like how the SC was dropping F'bombs left and right
and then acted "offended" that she got sworn at.

the good old "how dare you treat me like how i treated you" syndrome.

for S2: