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No dialogue, shorties.
Customer order 40$ in food. Roughly 4 combos and some finger food. 90% of the way ready (fairly fast, we had four people at the time) she calls me to the window while I'm bagging.
"Can I cancel my whole order?"
I.. uh.. "TEAM LEAD!!!!!!!!" I tell him she wants to cancel her order. He cancels it, gives her a refund. He asks me what happened. Well, nothing happened! I took their money, gave them change, asked what kind of sauce they wanted and proceeded to bag/cook food until she called me over. She wasn't even rude about it.
Then a bit later someone comes through, orders like 8$ in food and says they have a coupon for a free tea. Awesome, its already half way ready and I tell him I'll have his total at the window (i need to see the coupon). He just drives straight through the drive.
We had to have wasted 50$ in food on just those two orders.
Oh, and we don't have hot water in the store. No hot water means we can't sanitize anything. We can't WASH OUR HANDS (30 seconds under hot water "every hour" it never happens, but it needs to be available). My lead called the QA line and they told us to shut down the store completely. No sanitation is a public safety risk. She calls our area manager who rips her a new one for calling QA and says UNDER NO CIRCUMSTANCE are we to close the store. If we don't have hot water tonight, I'm calling the health department on Monday. No hot water means absolutely nothing can be cleaned properly. Not the utensils we use to cook with, the food storage bins, the prep bowls, the counters, NOTHING.
Customer order 40$ in food. Roughly 4 combos and some finger food. 90% of the way ready (fairly fast, we had four people at the time) she calls me to the window while I'm bagging.
"Can I cancel my whole order?"
I.. uh.. "TEAM LEAD!!!!!!!!" I tell him she wants to cancel her order. He cancels it, gives her a refund. He asks me what happened. Well, nothing happened! I took their money, gave them change, asked what kind of sauce they wanted and proceeded to bag/cook food until she called me over. She wasn't even rude about it.
Then a bit later someone comes through, orders like 8$ in food and says they have a coupon for a free tea. Awesome, its already half way ready and I tell him I'll have his total at the window (i need to see the coupon). He just drives straight through the drive.
We had to have wasted 50$ in food on just those two orders.
Oh, and we don't have hot water in the store. No hot water means we can't sanitize anything. We can't WASH OUR HANDS (30 seconds under hot water "every hour" it never happens, but it needs to be available). My lead called the QA line and they told us to shut down the store completely. No sanitation is a public safety risk. She calls our area manager who rips her a new one for calling QA and says UNDER NO CIRCUMSTANCE are we to close the store. If we don't have hot water tonight, I'm calling the health department on Monday. No hot water means absolutely nothing can be cleaned properly. Not the utensils we use to cook with, the food storage bins, the prep bowls, the counters, NOTHING.
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