Customer is vewwy sweet

[TelephoneAngel]

I had a customer talking all lispy and soft little girly voice complete with annoying baby giggle, right up to the point I told her something she didn't want to hear...........then suddenly........

"WELL, THEN FUCK YOU".

oh so you don't talk like that all the time then?

[MoonCat]

Ah yes, the ever popular 180 degree spin!

I had one do the opposite. This customer who usually screams, rants, swears and calls us nasty names, recently called was completely different: Giggling, polite, pleasant. Wonder what she's been smoking?

[XCashier]

I had a customer talking all lispy and soft little girly voice complete with annoying baby giggle, right up to the point I told her something she didn't want to hear...........then suddenly........

"WELL, THEN FUCK YOU".

Sounds like Dolores Umbridge took the Jeckyll/Hyde potion...!

Why do customers feel they have to "play" you to get what they want? Just speak to us normally, grownup to grownup. Oh, and listen to us, as well; there is usually a very good reason if we can't let you have what you want.

[bainsidhe]

We have a customer who's very charismatic and enjoyable if, and only if, you're not talking about work. Otherwise he becomes a raging, belittling and never-ever-wrong-ever beast of lore.

[Sheldonrs]

I've always thought that the phrase "FUCK YOU" would sound cute if Shirley Temple said it.

[freeatlast]

In my office, we call that "zero to bitch in less than 30 seconds."

[BaristaTrav]

Or Bipolar disorder with rapid cycling..

[EvilEmpryss]

Or Bipolar disorder with rapid cycling..

Hey! Don't blame that crappy attitude on a perfectly legitimate psychological disorder that can be treated with medication and therapy.

"Asshole" isn't in the DSM and the only effective therapy is a clue-by-four.

[Whiskey]

^ aw, Evil, you do care :3

Or Bipolar disorder with rapid cycling..

As a Bi polar with rapid cycling, do not lump us in with that cuntsicle. Thats a special kind of crazy right there.

[Kristev]

Besides. Isn't rapid cycling supposed to mean weeks, not minutes?

[Seshat]

Typically, yes.

But there are atypical people. Unfortunately, if you're THAT rapid, you're probably going to spend a lot of your life in some sort of care.


But yes - I agree with Whiskey and EvilEmpress. "Asshole" is not in the DSM!

[teh_blumchenkinder]

Well, isn't insanity/mental disorders defined something like "if it's a big problem that effects (affects? I should know the difference between those words, grr) your life or the lives of people around you, then you have a problem"? 'Cuz if that's the case, then I vote it should be in the DSM, and clue-by-fours should be regularly and judiciously applied.

[EvilEmpryss]

LOL!!!

Yes, to qualify as a psych disord the symptoms usually need "to cause clinically significant impairment" in some important aspect of life (social, work, relationships, etc.). Just because Uncle Joe makes toys all year long (as a hobby) and then dresses up in a red suit and insists that he's the real Santa Claus doesn't mean he's got a dissociative disorder. . . So long as he can still function normally in society otherwise.

Fortunately, there are things like Borderline Personality Disorder and Antisocial Personality that pick up the slack. Depending on how pervasive the asshole's symptoms are, s/he may qualify for one of those.

The most important thing to remember, though, is that a psych diagnosis is a reason for the behavior, not an excuse.

[tropicsgoddess]

That's one helluva 180...was she on something?!!

[Whiskey]

Fortunately, there are things like Borderline Personality Disorder and Antisocial Personality that pick up the slack. Depending on how pervasive the asshole's symptoms are, s/he may qualify for one of those.

Doubtful. Both are fairly rare. Borderline less so than Antisocial. And for people who don't know, Antisocial doesnt carry the same meaning in psych as it does in society. Its basically sociopath-light.

Besides. Isn't rapid cycling supposed to mean weeks, not minutes?

It varies. Most of my cycles are ~2 weeks, but its happened in a matter of days. Stress can trigger a cycle. Thats the fun thing about triggers, they can be anything! I have certain things that can't be done around me or I come unglued. There are so many qualifiers for "rapid cycle" its ridiculous. They need to revamp how they categorize it.