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I'm off the clock, loser
I was up to my butt in paperwork, as is usual for me on a MOnday, when the girl from the Garden Centre area came in.
She had a guy at the returns counter with a wheelbarrow, and apparently, he was claiming that he got two different wheels. This was a style with two wheels instead of just the one wheel in front.
She said the guy was ranting that he wanted a replacement for it. We had no more in stock, and he was arrogant from the beginning, saying he wanted them to give them one from another type of wheelbarrow, or just a free generic replacement wheel from our stock.
I know nothing about wheelbarrows. Why this got tossed in my lap is beyond me.
Before I dealt with the guy, I wanted to verify which type of wheel was supposed to come with the unit. He was claiming that one had a tube and the other didn't.
I called the buyer at our head office, and he wasn't a lot of help. He was pretty sure that both wheels should have had a tube in them. He offered to call or email the company.
I quickly went to their website and found the unit, and read the specs, which said "pneumatic tire". I assumed that to mean there was a tube in them.
I called the manufacturer hten, and they offered to send me a replacement wheel kit. I thanked them, and said I hadn't yet talked to the customer, so once I did, and could confirm for myself exactly what the problem was, I would be calling back.
So, I was probably about 5-7 minutes.
I went to the service desk, and was told that the guy had gone, but he left one wheel behind. He claimed he had an appointment and couldn't wait, and he would be back in an hour.
The wheel was sitting on the counter, and it was entirely caked in drying mud. The guy hadn't even bothered to clean it up.
I said to the girls that one wheel was no good to me, as I needed to see both wheels in order to make a comparison.
So, the day went on, and as of 4:00, my time to go home, the guy was not back.
I had punched out, and was just on my way out when I was informed that I had been paged to the service desk.
I wish I had just kept walking and pretended I didn't hear the page.
The guy was an absolute asshole.
There I was, with my coat in my hand, obviously done my shift. I was very polite, and I said, "Oh yes. You have a problem with your wheelbarrow. I'm just a little confused as to what the exact problem is, though..."
I was about to add, "because I didn't get a chance to talk to you before you left" and he butted in with a very snotty, arrogant attitude, saying, "Can you not see there's no tube in this tire?" as if to say, "Are you stupid?"
He was snapping at the rim, holding it up in a way that was really nasty, saying, "See? No tube? Now, if you will just give me another one, then I can go home. I was here before, and waited 15 minutes for you to come out."
(Now that was crap, unless he had waited a long time before they actually decided to involve me in the whole mess.)
I said, "Sir, I was on the phone trying to get information from the company. They have no idea how you ended up with 2 different wheels, and they were willing to send you a new kit. I told them that I hadn't actually seen it with my own eyes, and when I understood exactly what was wrong, I would get back to them. Now, before you got a little snippy with me, I was about to tell you this."
He started mouthing, and I started to reply to something to explain, and he said, "Don't interrupt me."
I said, "Sir, we will try to replace it from stock if we have a suitable match..."
He butted in again saying, "All wheelbarrow tires are the same. Just give me one. It's a very simple solution," and he walked over to the shelf and grabbed two different wheels. Now, if all wheels are the same, then why do we have to order specific wheel kits for specific units, and why do we have a selection of replacement wheels?
I decided I was done.
It's not even my damned department and I was off the clock.
I got the girl who manages that area, and I explained it to her that the company was willing to simply ship a replacement wheel kit to the guy, but it would be a day or so. She stood there like a deer in headlights, and I couldn't go away leaving that asshole running at the mouth.
The guy was getting continuously arrogant, and had such an attitude.
He said, "I bought a $249 wheelbarrow, and it was a display, and I didn't even get a discount..."
I said, "Well, sir, we wouldn't discount it, because all of our wheelbarrows are display units. We sell them already built."
The he claimed it had been used. I said, "Mmm...I don't think so..." and he said, "Never call a customer a liar."
I wanted to say, "Well then can I call you a f**king a$$hole, then?"
That was when I had had enough.
I walked over to the computer and did a search, and it did show that one had been returned. So, it's possible the guy was right, but we normally do not put used merchandise back on the sales floor, because we normally don't accept used merchandise back unless it's defective.
I said to the girls, and I have no idea if he heard me or not, "You know what? I'm not even on the clock. I punched out 20 minutes ago, and I don't have to be treated like this. Fix him up and I will deal with it tomorrow."
And I left.
She had a guy at the returns counter with a wheelbarrow, and apparently, he was claiming that he got two different wheels. This was a style with two wheels instead of just the one wheel in front.
She said the guy was ranting that he wanted a replacement for it. We had no more in stock, and he was arrogant from the beginning, saying he wanted them to give them one from another type of wheelbarrow, or just a free generic replacement wheel from our stock.
I know nothing about wheelbarrows. Why this got tossed in my lap is beyond me.
Before I dealt with the guy, I wanted to verify which type of wheel was supposed to come with the unit. He was claiming that one had a tube and the other didn't.
I called the buyer at our head office, and he wasn't a lot of help. He was pretty sure that both wheels should have had a tube in them. He offered to call or email the company.
I quickly went to their website and found the unit, and read the specs, which said "pneumatic tire". I assumed that to mean there was a tube in them.
I called the manufacturer hten, and they offered to send me a replacement wheel kit. I thanked them, and said I hadn't yet talked to the customer, so once I did, and could confirm for myself exactly what the problem was, I would be calling back.
So, I was probably about 5-7 minutes.
I went to the service desk, and was told that the guy had gone, but he left one wheel behind. He claimed he had an appointment and couldn't wait, and he would be back in an hour.
The wheel was sitting on the counter, and it was entirely caked in drying mud. The guy hadn't even bothered to clean it up.
I said to the girls that one wheel was no good to me, as I needed to see both wheels in order to make a comparison.
So, the day went on, and as of 4:00, my time to go home, the guy was not back.
I had punched out, and was just on my way out when I was informed that I had been paged to the service desk.
I wish I had just kept walking and pretended I didn't hear the page.
The guy was an absolute asshole.
There I was, with my coat in my hand, obviously done my shift. I was very polite, and I said, "Oh yes. You have a problem with your wheelbarrow. I'm just a little confused as to what the exact problem is, though..."
I was about to add, "because I didn't get a chance to talk to you before you left" and he butted in with a very snotty, arrogant attitude, saying, "Can you not see there's no tube in this tire?" as if to say, "Are you stupid?"
He was snapping at the rim, holding it up in a way that was really nasty, saying, "See? No tube? Now, if you will just give me another one, then I can go home. I was here before, and waited 15 minutes for you to come out."
(Now that was crap, unless he had waited a long time before they actually decided to involve me in the whole mess.)
I said, "Sir, I was on the phone trying to get information from the company. They have no idea how you ended up with 2 different wheels, and they were willing to send you a new kit. I told them that I hadn't actually seen it with my own eyes, and when I understood exactly what was wrong, I would get back to them. Now, before you got a little snippy with me, I was about to tell you this."
He started mouthing, and I started to reply to something to explain, and he said, "Don't interrupt me."
I said, "Sir, we will try to replace it from stock if we have a suitable match..."
He butted in again saying, "All wheelbarrow tires are the same. Just give me one. It's a very simple solution," and he walked over to the shelf and grabbed two different wheels. Now, if all wheels are the same, then why do we have to order specific wheel kits for specific units, and why do we have a selection of replacement wheels?
I decided I was done.
It's not even my damned department and I was off the clock.
I got the girl who manages that area, and I explained it to her that the company was willing to simply ship a replacement wheel kit to the guy, but it would be a day or so. She stood there like a deer in headlights, and I couldn't go away leaving that asshole running at the mouth.
The guy was getting continuously arrogant, and had such an attitude.
He said, "I bought a $249 wheelbarrow, and it was a display, and I didn't even get a discount..."
I said, "Well, sir, we wouldn't discount it, because all of our wheelbarrows are display units. We sell them already built."
The he claimed it had been used. I said, "Mmm...I don't think so..." and he said, "Never call a customer a liar."
I wanted to say, "Well then can I call you a f**king a$$hole, then?"
That was when I had had enough.
I walked over to the computer and did a search, and it did show that one had been returned. So, it's possible the guy was right, but we normally do not put used merchandise back on the sales floor, because we normally don't accept used merchandise back unless it's defective.
I said to the girls, and I have no idea if he heard me or not, "You know what? I'm not even on the clock. I punched out 20 minutes ago, and I don't have to be treated like this. Fix him up and I will deal with it tomorrow."
And I left.
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