a few from the last 2 days
I STILL am not the Amazing Kreskin
I still slightly amazes me that people think that delivery drivers can act like a bank and pull money out of our asses or that I have a truck full of money stashed in my back seat.
rolled up one of my last deliveries (time around midnight or so)
Ring the doorbell. No answer so I knock
Lady answers the door. I go through my usual speil reading the order to them and telling them the total amount ($17.14)
Lady procceds to had me a $50 bill and the following "conversation" ensues
Me - I want to pull my hair our NOW
BBL - Big Bill Lady
me - I am sorry but I do NOT have change for that large of a bill
BBL - BUT that is all I HAVVVVEEEEEEEEEE (said in that whinny sing-song voice we are all familiar with
Me - I AM SORRY but I do not have theat much cash on me.
BBl - I WISH SOMEONE HAD told me this!!!!!!!! (AND I know for a fact even it she did mention the $50 bill while placing the order the person would have told her NO)
BBL - (turns back into the house and talks to an older woman her Mother I assume) I do not have enough cash. Do you have any money??? NO
BBL (sits down on the floor and starts rumaging around in her purse. Finally coming up with $12 in $1 bills. ) LOOKS like I AM GOING TO HAVE to break into my laundry quarters. (rumages around more in her purse)
ME - (Groaning inside)
BBL then proceeds to (and I kid you NOT search the under couch cushions for change. Finally comes up with EXACT change 12 $1 bills $5 in quarters and 15 cents. YUP what I expected a penny tip.
Customer Time story #120987
after the above happened I got a double run. I make my first drop and head out off to my second stop about a 1/4 mile away. get there in plenty of time. I head up to the door. the customer is already on the porch.
IC - Impatient Customer
Me - I still wanna pull my hair out
IC - YOU ARE LATE. WE WERE QUOTED A 40 MINUTE DELIVERY TIME!@!!!!!!!.. WHERE HAVE YOU BEEN??????
Me - (looks at the ticket for the order time and ETA delivery time. then look at my cell phone for the correct time. it is 12:12am) I see you placed your order at 11:42pm with a 40minute delivery time of 12:22am. by my cell phone it is 12:12am and I AM 10 minutes early.
IC - blink blink throws a $20 at me and wants EXACT change back
Me - Have a good night SIR!!!
when I get back to the store I find out that customer had CALLED the store bitchin that their order was LATE and why was it NOT HERE YET. something about a 40 minute quoted delivery time and it has been weelll OOOOVVVERRRRRRR an hour
Scammer almost gets away with scam
This happened Friday night. I come back from a delivery and the managers are having a pow-wow about some order. the GM walks away and uses the phone to make a call. I see the order they are discussing will be mine. OK what is the story here
/background
at my store we are VERY anal about recording credits owed to customers. as in it is recorded immediately when a phone complaint is received. it is either given as a future credit or an immediate remake. this rule is strictly enforced. all managers and employees know this.
/end background
It seems a "customer" called up and claimed to have ordered a carry-out a month ago. they then alledge they called in a complaint for wrong pizzas. they further alledge they spoke with a female manager (we have 3) who assured them to mention their "credit" the next time they order. now here is where is gets murky. it is unclear if they called in a complaint or came back to the store.
GM took the initial call and could not find this particular customers record in the credit book. further investigation revels that this customer is NOT in our POS system via a phone number (not unusual since people change cell phones like shirts these days). GM then get the order and starts to put it through. they then call the number given back for validation. No ONE at that number ordered pizza nor do they know a person whose name was given.
this is where I enter the story. The GM now calls the DM since GM believes this is a scam. DM ultimetly tells GM to go ahead and GIVE the order out.
I get the delivery. I roll up to the address on the ticket. there are lights on (but the windows are covered with heavy curtains) I ring the doorbell. no answer, I ring again. no answer. I can hear either the stereo or TV but still no answer
I knock HARD. no answer. OK "customer" is hiding. I go back to my car and leave. call the store to let then know what has happened. still a wasted order and product.
dumbass scammer did NOT call back to find out where their order was. and yes we are going to watch the address.
I STILL am not the Amazing Kreskin
I still slightly amazes me that people think that delivery drivers can act like a bank and pull money out of our asses or that I have a truck full of money stashed in my back seat.
rolled up one of my last deliveries (time around midnight or so)
Ring the doorbell. No answer so I knock
Lady answers the door. I go through my usual speil reading the order to them and telling them the total amount ($17.14)
Lady procceds to had me a $50 bill and the following "conversation" ensues
Me - I want to pull my hair our NOW
BBL - Big Bill Lady
me - I am sorry but I do NOT have change for that large of a bill
BBL - BUT that is all I HAVVVVEEEEEEEEEE (said in that whinny sing-song voice we are all familiar with
Me - I AM SORRY but I do not have theat much cash on me.
BBl - I WISH SOMEONE HAD told me this!!!!!!!! (AND I know for a fact even it she did mention the $50 bill while placing the order the person would have told her NO)
BBL - (turns back into the house and talks to an older woman her Mother I assume) I do not have enough cash. Do you have any money??? NO
BBL (sits down on the floor and starts rumaging around in her purse. Finally coming up with $12 in $1 bills. ) LOOKS like I AM GOING TO HAVE to break into my laundry quarters. (rumages around more in her purse)
ME - (Groaning inside)
BBL then proceeds to (and I kid you NOT search the under couch cushions for change. Finally comes up with EXACT change 12 $1 bills $5 in quarters and 15 cents. YUP what I expected a penny tip.
Customer Time story #120987
after the above happened I got a double run. I make my first drop and head out off to my second stop about a 1/4 mile away. get there in plenty of time. I head up to the door. the customer is already on the porch.
IC - Impatient Customer
Me - I still wanna pull my hair out
IC - YOU ARE LATE. WE WERE QUOTED A 40 MINUTE DELIVERY TIME!@!!!!!!!.. WHERE HAVE YOU BEEN??????
Me - (looks at the ticket for the order time and ETA delivery time. then look at my cell phone for the correct time. it is 12:12am) I see you placed your order at 11:42pm with a 40minute delivery time of 12:22am. by my cell phone it is 12:12am and I AM 10 minutes early.
IC - blink blink throws a $20 at me and wants EXACT change back
Me - Have a good night SIR!!!
when I get back to the store I find out that customer had CALLED the store bitchin that their order was LATE and why was it NOT HERE YET. something about a 40 minute quoted delivery time and it has been weelll OOOOVVVERRRRRRR an hour
Scammer almost gets away with scam
This happened Friday night. I come back from a delivery and the managers are having a pow-wow about some order. the GM walks away and uses the phone to make a call. I see the order they are discussing will be mine. OK what is the story here
/background
at my store we are VERY anal about recording credits owed to customers. as in it is recorded immediately when a phone complaint is received. it is either given as a future credit or an immediate remake. this rule is strictly enforced. all managers and employees know this.
/end background
It seems a "customer" called up and claimed to have ordered a carry-out a month ago. they then alledge they called in a complaint for wrong pizzas. they further alledge they spoke with a female manager (we have 3) who assured them to mention their "credit" the next time they order. now here is where is gets murky. it is unclear if they called in a complaint or came back to the store.
GM took the initial call and could not find this particular customers record in the credit book. further investigation revels that this customer is NOT in our POS system via a phone number (not unusual since people change cell phones like shirts these days). GM then get the order and starts to put it through. they then call the number given back for validation. No ONE at that number ordered pizza nor do they know a person whose name was given.
this is where I enter the story. The GM now calls the DM since GM believes this is a scam. DM ultimetly tells GM to go ahead and GIVE the order out.
I get the delivery. I roll up to the address on the ticket. there are lights on (but the windows are covered with heavy curtains) I ring the doorbell. no answer, I ring again. no answer. I can hear either the stereo or TV but still no answer
I knock HARD. no answer. OK "customer" is hiding. I go back to my car and leave. call the store to let then know what has happened. still a wasted order and product.
dumbass scammer did NOT call back to find out where their order was. and yes we are going to watch the address.
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