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[Mr Hero]

Long, but I hope it's worth the read.

How I deal with cell phone douches
SC comes into the hotel and wants to get a room. Just as I was about to check him in, his phone rings and he answers. I wait. And wait. And finally I sit down and start reading this forum and the gamefaqs Metroid Other M forum ( huge trainwreck right now) while I wait some more. Finally he speaks up.

SC: How long will it take to check in?
Me: Not long just 5 mintues. I was just waiting for you to finish your call so I can collect some information.

SC gets the hint and ends his call.

But they don't accept American Express

Same SC but new situation. Don't you just love sequels!

A guy comes down from the 2nd floor on his way out to have a cigarette. He informs me that there's someone up there trying to open all the doors with a card. I go up to investigate and it's the same SC. He's already forgotten his room so I show him where his room. He tries to open the door with his card. He's having some poor luck so I go over to assist him. He's trying to open his door with his CREDIT CARD!! Failing that, he swipes his DL. It appears he's already lost his keys I gave him not even 2 minutes earlier. I tell him to come to the desk with his ID and I'll get him a new key.

ETA again: I just found out from my CW that this is the same guy in this story.

Rule #1 of standardized tests violated

A couple checks in and I give them their reg card to fill out. The first piece of info asks for her plate number. She sends her husband to get it. Meanwhile I point out the other spots I need her to initial and sign.

SC: I know, but I'm waiting for him to come back with the plate number first.

Yes, I realize the questions are in order, but if you don't have the answer for question 1, logic would dictate you skip it for now and move on to questions 2, 3, and 4.

Too stupid to pull a scam?

SC calls in the morning and K quotes a rate of $69.99 per night. During the afternoon shift, he comes in and tells J that K quoted them a rate of $69.99 for all 3 nights. As much as J hates K, he KNOWS this would never be something she'd do. She's about as by-the-book as you can get. J and I are a little more laid back. So J pretty much says that the rate is $69.99 per night and don't even try to pull this on him.

Now it's my turn to deal with them. Just before I go to count my drawer SC asks to exchange a bunch of coins. I take the coins and count them to make sure he gave me exact change. He would have had I not caught the bus tokens that are about the size of dimes. At first I dismiss this as an honest mistake until I actually go and count the drawer. In the place of 5 dimes are 5 bus tokens. I think they tried to exchange coins with a previous shift, but the shift didn't catch it. As a result I was short $0.50

At 12:05 they come down and have a complaint about the movie they ordered. They told me it had really bad picture, and skipped to the end. I note the time the movie was ordered. 10:15. So that's about 1:50 later that they finally tell me.

Me: Why didn't you tell me about the bad picture when it started?
SC: I thought it would fix itself.
Me: I'm afraid that since the complaint is left so late, that this will be a decision for management.

I make a note in the reservation. My managers are pretty good at backing us up because they of course WANT TO MAKE MONEY instead of lose money!!

ETA: The movie in question was "Letters to Juliet" runtime of 1 hour 45 minutes according to imdb.

[Jack]

As much as J hates K, he KNOWS this would never be something she'd do. She's about as by-the-book as you can get. J and I are a little more laid back.

I, J and K? :P

I tried to think of any reason behind the customer not wanting to continue with the form and I couldn't. Sounds like something out of a joke.

[infinitemonkies]

Aren't the bus tokens worth significantly more than a dime?

[Mr Hero]

Aren't the bus tokens worth significantly more than a dime?

As far as I know, we've only been using paper passes for the last decade or more. I'll have to check my city bus's website to find out fur sure.

ETA: Major for sure! After checking the website, the tokens are worth $0.25 towards the fare. They're still useless to the hotel. I wonder if my hotel will let me exchange the dimes from my own pocket in exchange for them. A ride costs me $1.00 so paying just $0.40 would be a hell of a deal.

[bainsidhe]

He's trying to open his door with his CREDIT CARD!! Failing that, he swipes his DL.

Just....*snerk*

[Mikkel]

Just....*snerk*

I can't help thinking that it would be great if you could open your hotel room with your credit card. No extra cards to take care of and you swipe it at the front desk anyway.
The SC would probably have done something wrong anyway, and then when he loses his credit card he would complain that the keycard didn't work as credit . Probably a bad idea.

[Shalom]

As far as I know, we've only been using paper passes for the last decade or more. I'll have to check my city bus's website to find out fur sure.

ETA: Major for sure! After checking the website, the tokens are worth $0.25 towards the fare. They're still useless to the hotel. I wonder if my hotel will let me exchange the dimes from my own pocket in exchange for them. A ride costs me $1.00 so paying just $0.40 would be a hell of a deal.

If these tokens are discontinued, and are now worth only a fraction of a bus ride, don't redeem them, sell them on eBay. There are collectors of bus tokens out there who might pay you enough for a whole ride for them. Maybe several rides.

[Magpie]

Rule #1 of standardized tests violated

A couple checks in and I give them their reg card to fill out. The first piece of info asks for her plate number. She sends her husband to get it. Meanwhile I point out the other spots I need her to initial and sign.

SC: I know, but I'm waiting for him to come back with the plate number first.

Yes, I realize the questions are in order, but if you don't have the answer for question 1, logic would dictate you skip it for now and move on to questions 2, 3, and 4.

This one I can understand. I have been known to do similar. I have been trained about what my signature legally means. I will not sign something that is later going to be changed. Granted, I know that for the general public the rules are different, and so I work hard to overcome this reluctance. To put it in perspective: to me, signing an official document when I know it's going to be changed, is like signing a blank cheque. You might know what's going in there, but it's bad form to sign before the entire thing is filled out, it reduces the possibility of abuse. In three years (with luck), if my signature is on something that got changed afterwards, it could result in people dying. And I know that the "with luck" is odd, given what I'm saying, but if it doesn't make sense you can PM me.

I wonder if my hotel will let me exchange the dimes from my own pocket in exchange for them. A ride costs me $1.00 so paying just $0.40 would be a hell of a deal.

Back before Toronto used bimetallic tokens this would happen occasionally. The honest thing to do is to let them know. The general opinion of all my friends was that if someone raised a fuss they'd let the person pay with the token instead of a dime, and then switch it for a dime of their own. The tokens were worth almost $2 when they finally switched to the hard-to-counterfeit ones.

[MoonCat]

What do you want to bet the customer put the key card into his wallet where his credit card usually goes?

[Mr Hero]

What do you want to bet the customer put the key card into his wallet where his credit card usually goes?

Actually, I think I might know where it happened. I gotta warn you it's gross. That night a customer handed me a keycard envelope with 2 cards in it saying she found it in the hall. The envelope was mostly fine except for a weird brownish yellow stain. At the time I wasn't aware of the vomit in the hall, so I didn't know how that stain got there. But I think that's what cause it.

[Mikkel]

So, he dropped the envelope, vomited on it and then decided to try opening random doors with his creditcard ? Whatever had he been drinking?

[Mr Hero]

And the vomit we found in my other topic was on a completely different floor. Only way CW was able to connect the dots was that when he checked out, his shirt was off and there was yet a similar stain on the white shirt he had underneath.

[infinitemonkies]

This one I can understand. I have been known to do similar. I have been trained about what my signature legally means. I will not sign something that is later going to be changed.

Yeah, and that's understandable, but she could still fill out things like "name," "address," and "phone number," while waiting to get the plate #.

[superhotelworker]

Hey Hero: You had anyone ask you to 'shred the key for my room. because it has my credit card information.' yet?
They're fuckin annoying!

[Mr Hero]

Hey Hero: You had anyone ask you to 'shred the key for my room. because it has my credit card information.' yet?
They're fuckin annoying!

I've had it on a few occasions. I can only recall 2 occasions though. The first is where they asked me what we do with the keys. I tell them we program them for new rooms. They expressed their concern paranoya that we store their personal information. I simply educate them and say the only thing the key cards store is what room number they unlock reason being people tend to lose these things all the time. It would be a goldmine for id thieves if that were true.

Second was just an older couple where the wife was misinformed, but the husband was not. That situation took care of itself.

BTW, do you like my new custom title?