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When I was at work on Tuesday measuring the temperature of the freezer a man came up to me and showed me a £5 mobile phone top up voucher, and said that the previous day he had given me a £20 pound note for a £15 mobile phone top up voucher and I had only gave him that voucher by mistake. Since once a voucher has been given out only customer services can resolve any issues we sent him over.
About 5 minutes later we got a phone call from customer services asking if I could remember the transaction. Now because of my dreadful short term memory I usually can't remember a transaction from 5 minutes ago, let alone the previous day I had to say no as I couldn't remember and they hung up. I then went outside to lock up the far end pumps as we usually do in the evening and I saw him. He called me over and said that he had spoken to customer services and they said that I was to give him a £10 pound mobile phone voucher to make up for my mistake the previous day.
When I got back inside I phoned customer services and told them what he had told me. They replied that they had already given him one. He then comes back in and tells me that the voucher was for his daughter and she has lost the phone so he wanted his £10 back, but when I saw the voucher that he had in his hand, it was from a different mobile network to the voucher he had shown me earlier. He was told that since customer services were the ones that had given him the voucher, they were the ones that had to give him the money back.
This was the voucher that he was given to compensate him for the mistake that I had made the previous day, so he never paid any money for it in the first place!
A guard then came over and said that he had looked familiar and when he looked in their file of people banned from the store he was in there. We didn't know this as we in the petrol station are never told when someone is barred from the store.
He looked at the security tapes from the monday and found that I did serve him and we both saw that he never gave me a note at all, just some coins, most likely 5 £1 coins for a £5 pound phone voucher.
After I had served him he had hung around the store for a while before we left, and had caught him walking up the the till that wasn't being used and take money that a customer must have left there. We have 3 tills but mostly only 2 are used at one time and when there is a queue sometimes people will walk up to the unused till and leave their money there and walk out again, usually without saying anything. So this must have happened without being noticed so we didn't see the money lying there. I was doing something so wasn't watching him but my CW saw him walk up to the till, but somehow missed him take the money.
I remember around that time when I served him we had an outstanding amount from the pumps on our tills which hadn't been put through and we called a guard to look at the tapes to see if anyone had paid it. He would have seen someone leave their money by the unused till and told us everything had been paid for. Now of course the money wasn't there as our scammer had swiped it, but thanks to my crappy memory I thought that someone must have given it to me whilst it the fuel was being filled up, and I had just thrown it into my till and rang it through.
We've were told to tell him that he isn't allowed in anymore, but as we don't have any photos of anyone who is barred not everyone will know what he looks like, and as we are supposed to have a guard but rarely do as the supermarket is seen as the priority then he will probably be back.
About 5 minutes later we got a phone call from customer services asking if I could remember the transaction. Now because of my dreadful short term memory I usually can't remember a transaction from 5 minutes ago, let alone the previous day I had to say no as I couldn't remember and they hung up. I then went outside to lock up the far end pumps as we usually do in the evening and I saw him. He called me over and said that he had spoken to customer services and they said that I was to give him a £10 pound mobile phone voucher to make up for my mistake the previous day.
When I got back inside I phoned customer services and told them what he had told me. They replied that they had already given him one. He then comes back in and tells me that the voucher was for his daughter and she has lost the phone so he wanted his £10 back, but when I saw the voucher that he had in his hand, it was from a different mobile network to the voucher he had shown me earlier. He was told that since customer services were the ones that had given him the voucher, they were the ones that had to give him the money back.
This was the voucher that he was given to compensate him for the mistake that I had made the previous day, so he never paid any money for it in the first place!
A guard then came over and said that he had looked familiar and when he looked in their file of people banned from the store he was in there. We didn't know this as we in the petrol station are never told when someone is barred from the store.
He looked at the security tapes from the monday and found that I did serve him and we both saw that he never gave me a note at all, just some coins, most likely 5 £1 coins for a £5 pound phone voucher.
After I had served him he had hung around the store for a while before we left, and had caught him walking up the the till that wasn't being used and take money that a customer must have left there. We have 3 tills but mostly only 2 are used at one time and when there is a queue sometimes people will walk up to the unused till and leave their money there and walk out again, usually without saying anything. So this must have happened without being noticed so we didn't see the money lying there. I was doing something so wasn't watching him but my CW saw him walk up to the till, but somehow missed him take the money.
I remember around that time when I served him we had an outstanding amount from the pumps on our tills which hadn't been put through and we called a guard to look at the tapes to see if anyone had paid it. He would have seen someone leave their money by the unused till and told us everything had been paid for. Now of course the money wasn't there as our scammer had swiped it, but thanks to my crappy memory I thought that someone must have given it to me whilst it the fuel was being filled up, and I had just thrown it into my till and rang it through.
We've were told to tell him that he isn't allowed in anymore, but as we don't have any photos of anyone who is barred not everyone will know what he looks like, and as we are supposed to have a guard but rarely do as the supermarket is seen as the priority then he will probably be back.