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I STILL have to pay that much??
I got this at my store the other day.
I work in a clothing boutique, and currently all of our summer clothes that are previously reduced have an additional 25% discount on it.
Lady tries on a few things but decides on one shirt that costs 39.99 on special. I scan the item and reduce it a further 25%, which brings the price down to 29.99. After tax is added (13%), the total is 33.89.
Lady (after I tell her the total): Oh, I STILL have to pay that much? I thought it was 25% off!
Me: It certainly is! It was 39.99 and I reduced it to 29.99, and then there's tax added.
*Cue smallest hint of a catbutt face*
(you'd be surprised at how many times we have to explain this to adults, we rarely get teenagers in the boutique, the styles are more fitted to the 30 and older crowd)
Why aren't they the same price?? Can't you make me a better deal? I spent 2000$ in one of your stores once!! I'm special!!!
This one happened last weekend to my co-worker.
Background: We get a lot of regular customers who we regard as "special". This means to us, that they aren't necessarily sucky, but they act kind of bizarre, have a very weird fashion sense, or it can mean plain old sucky! This particular lady was pretty special, but not for the reason she thinks.
At our shop you can get a membership card when you first make a purchase of a certain dollar amount, and as a member you accumulate a point for each dollar spent, and at a specific amount, the member gets sent a gift certificate, and there are a few other benefits, but you don't really get a discount just because you have a membership card (this does happen twice a year though, but that day wasn't one of those two days).
Anyway, to the story.
This lady comes in just as I am about to go for my dinner break. She looks around...I offer my assistance, she insists she's just looking around. I tell her about our promotions, and let her know that if she needs any help, to let me know. My co-worker comes in from her dinner and it's time for me to go, so I tell our customer that co-worker will help her if she needs anything, as I am going to dinner. I leave.
When I return an hour later, SC is still in the fitting room trying stuff. Co-worker said she has had about 25 items in there in all. Co-worker is keeping track..no problem there. Co-worker tells me that SC has told her that she once spent 2000$ in one of our stores once. First of all, that is BS. We have a quarterly publication within our company that shows off the biggest sales of that period. I never saw ANY mention of a 2000$ sale since I've been working there. I tell Co-worker that she probably just said that to ensure you give good service, if she makes you think she will provide a really good sale. So far, I don't really think that the customer is sucky, but just a little "special".
I'm back from dinner now and the SC comes out with her purchases, ready to check out. Co-worker checks her out and I am just standing there chatting politely to her.
At this point she says: I'm a member here, do I get any extra discounts?
I notice that my Co-worker is seemingly very annoyed at this point and not saying much, so I reply: No, I'm sorry, you don't really get any extra discounts other than when we have our VIP days
SC: Yeah, I know, I was at the last one!
Me: (continuing) The only other deals you get is the gift certificate after spending XX amount.
SC: Yeah, I've had a couple of those before
By this point I'm thinking that she seems to very well know how the membership card works, and that she's still trying to scam us into giving her discounts!
Anyway SC leaves and then Co-worker tells me that while I was gone, she help up a pair of white jeans and a summer dress that were both originally 54.99 but their sale prices were different. The jeans were 29.99 and the dress was 39.99. Apparantly, SC held up both items to my Co-worker and asked her:
These were the same price before! Why aren't they the same price now?! can't you give me the dress at the same price as the jeans?
When she told me that, I just looked at her and said:
What are we a freaking yard sale?? Does she think our company decides to reduce prices according to how much they were originally priced, rather than not reduce something too much if it's a good seller? I've often seen two items, identical except for the colour go for different sale price (original prices are identical), because the black is a better seller than the green, the green will end up cheaper...etc.
I got this at my store the other day.
I work in a clothing boutique, and currently all of our summer clothes that are previously reduced have an additional 25% discount on it.
Lady tries on a few things but decides on one shirt that costs 39.99 on special. I scan the item and reduce it a further 25%, which brings the price down to 29.99. After tax is added (13%), the total is 33.89.
Lady (after I tell her the total): Oh, I STILL have to pay that much? I thought it was 25% off!
Me: It certainly is! It was 39.99 and I reduced it to 29.99, and then there's tax added.
*Cue smallest hint of a catbutt face*
(you'd be surprised at how many times we have to explain this to adults, we rarely get teenagers in the boutique, the styles are more fitted to the 30 and older crowd)
Why aren't they the same price?? Can't you make me a better deal? I spent 2000$ in one of your stores once!! I'm special!!!
This one happened last weekend to my co-worker.
Background: We get a lot of regular customers who we regard as "special". This means to us, that they aren't necessarily sucky, but they act kind of bizarre, have a very weird fashion sense, or it can mean plain old sucky! This particular lady was pretty special, but not for the reason she thinks.
At our shop you can get a membership card when you first make a purchase of a certain dollar amount, and as a member you accumulate a point for each dollar spent, and at a specific amount, the member gets sent a gift certificate, and there are a few other benefits, but you don't really get a discount just because you have a membership card (this does happen twice a year though, but that day wasn't one of those two days).
Anyway, to the story.
This lady comes in just as I am about to go for my dinner break. She looks around...I offer my assistance, she insists she's just looking around. I tell her about our promotions, and let her know that if she needs any help, to let me know. My co-worker comes in from her dinner and it's time for me to go, so I tell our customer that co-worker will help her if she needs anything, as I am going to dinner. I leave.
When I return an hour later, SC is still in the fitting room trying stuff. Co-worker said she has had about 25 items in there in all. Co-worker is keeping track..no problem there. Co-worker tells me that SC has told her that she once spent 2000$ in one of our stores once. First of all, that is BS. We have a quarterly publication within our company that shows off the biggest sales of that period. I never saw ANY mention of a 2000$ sale since I've been working there. I tell Co-worker that she probably just said that to ensure you give good service, if she makes you think she will provide a really good sale. So far, I don't really think that the customer is sucky, but just a little "special".
I'm back from dinner now and the SC comes out with her purchases, ready to check out. Co-worker checks her out and I am just standing there chatting politely to her.
At this point she says: I'm a member here, do I get any extra discounts?
I notice that my Co-worker is seemingly very annoyed at this point and not saying much, so I reply: No, I'm sorry, you don't really get any extra discounts other than when we have our VIP days
SC: Yeah, I know, I was at the last one!
Me: (continuing) The only other deals you get is the gift certificate after spending XX amount.
SC: Yeah, I've had a couple of those before
By this point I'm thinking that she seems to very well know how the membership card works, and that she's still trying to scam us into giving her discounts!
Anyway SC leaves and then Co-worker tells me that while I was gone, she help up a pair of white jeans and a summer dress that were both originally 54.99 but their sale prices were different. The jeans were 29.99 and the dress was 39.99. Apparantly, SC held up both items to my Co-worker and asked her:
These were the same price before! Why aren't they the same price now?! can't you give me the dress at the same price as the jeans?
When she told me that, I just looked at her and said:
What are we a freaking yard sale?? Does she think our company decides to reduce prices according to how much they were originally priced, rather than not reduce something too much if it's a good seller? I've often seen two items, identical except for the colour go for different sale price (original prices are identical), because the black is a better seller than the green, the green will end up cheaper...etc.
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