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Hope you like your extra rebate...

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  • Hope you like your extra rebate...

    The price tags at my store can be confusing. Misunderstandings are natural.

    The price on a phone a customer and his wife brought to me was 89.99.

    SC = Asshole
    SCW = Asshole's Wife Who Just Keeps Pushing Buttons
    B = The Coworker who possibly just dropped the ball. Hard to really tell with this one.
    M = Manager who's stuck between upholding company policy, calling the customer out, and ringing out a ton of customers on a very busy night with a major storm heading our way.
    Me = The Artist Suffering for his Craft, still learning the ropes and not there long enough to debate or take matters into my own hands.

    I ring up the phone and I scan their five dollar off coupon.

    SC: (In a raised voice that was not in anyway necessary) That's supposed to be 79.99.
    Me: Okay...was that after rebate?
    SCW: Nope, it says 79.99 on the price tag. Even B said that's how much it was.
    Me: Okay, one moment. (I page B, since he brought the phone to me before the customer arrived in my line.) If it's a sale price I can modify it, but if it's a rebate that prints out after the transaction.
    SC: (Again, voice a little too loud, as if I were a child that needed scolding. Did I mention I don't like being yelled at yet?) I don't care what it is! The tag says 79.99!
    Me: *thinking* 79.99 after rebate, dick.
    B ducks down an aisle, I call him back, not sure if he genuinely didn't hear my page or if he's helping a customer. He finally saunters on over.
    Me: B, did this actually say 79.99, or is that just after the rebate.
    B: (Understand, he's been there way longer than I have and knows how to read the price tags) The tag on the shelf said 79.99.
    Me: *Somewhat reluctantly, because I have a hunch that's not the case, I page M up. M gives me the go ahead to modify the price since B was so adamant about the price being 79.99.
    I ring them out and the rebate prints up.
    Me: Well, there you go. You get an extra ten dollars off, so it was a rebate.
    SC takes the receipt and rebate slips, which I fought the urge to tear up since they all ready got ten dollars off because I wasn't in a position to just go to the item myself and check my hunch.
    SCW: *Taking the bag with the phone in it* Did you take the five dollars of.
    Me: *thinking* Musn't...musn't issue death glare. Must not end her life here and make her a part of the local lore. *Outloud* Yes, I scanned it before all of this began.

    Top that off with the number of legal "experts" who got their training from ten years of grueling lstudy from their beer stained couches while watching Jerry Orbach and Anthony Anderson respectively taking down the worse criminal element of New York in the hour allotted them. (Including the episode with the cast of SVU guest starring)

    Fuck beans I wish thiis storm wasn't category three.

  • #2
    I've had the same thing happen a couple of times and what I do is not give them the rebate form, since they already got their rebate. Only had one person complain, but they shut up after I told them that they either got the instant savings or the rebate, not both.

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    • #3
      Which I would probably do in the future. It's harder to do that when you're still under the 90 day trial.

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