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Most of my posts will come from the bookstore job...
We had a cafe in our store, not the Star-coffee shop, but a different one. It sold some pretty good things, and then also some truly expensive chocolate bars. We actually had a woman call wanting to return a chocolate bar that she admitted she had eaten over 2/3 of because on her receipt it said, "If you're not satisfied with your purchase, please return it for a full refund." So she wanted to. I wasn't going to do that one, but she got angry enough I called the district manager. He said do the return.
Are you nuts? I completely refused - I told him he would have to come into town because I wasn't putting my code and name on that one. Would you believe he did it? I guess that's both a Sucky Customer and a Moron in Management...
We had a very loose return policy, basically, if the customer screams enough, do the return (see above). One of the things we could stay firm on were magazines (time-sensitive), books on tape/cd (copyright infringement laws), and newspapers (daily items). I had one guy come in on Monday afternoon...vaguely recognized him as a regular from that morning who bought coffee and a newspaper. He demanded a refund for the newspaper because he "wanted Tuesday's paper." What? Are you serious? I actually had to explain that he could not have Tuesday's paper on Monday...he tried to tell me that they just made up the stories anyway.
Had to explain the free market economy once...a lady tried to return a book with a receipt from an airport, saying that it shouldn't matter since all bookstores were the same company anyway. That one speaks for itself.
At the cafe, we offered flavor shots that cost an extra $0.50 - basically, you could add any flavor to your coffee drink. I once had two teenagers, couldn't have been more than fourteen, each order a medium coffee-whatever with a shot of coconut. I made their drinks, handed them over, and they looked at me blankly and said, "Where are our shots?' I told them they were in the drinks, and one looked at me and said, "You mean they're not alcohol in shot glasses?" Um, no. Just no. Take your overpriced coffee and get out of my sight. I was as polite as I could be and just told them again, "The flavor shots go in the drinks."
I'm sure more will follow as I remember...I've been out of there for about four years now...thank goodness.
We had a cafe in our store, not the Star-coffee shop, but a different one. It sold some pretty good things, and then also some truly expensive chocolate bars. We actually had a woman call wanting to return a chocolate bar that she admitted she had eaten over 2/3 of because on her receipt it said, "If you're not satisfied with your purchase, please return it for a full refund." So she wanted to. I wasn't going to do that one, but she got angry enough I called the district manager. He said do the return.
Are you nuts? I completely refused - I told him he would have to come into town because I wasn't putting my code and name on that one. Would you believe he did it? I guess that's both a Sucky Customer and a Moron in Management...We had a very loose return policy, basically, if the customer screams enough, do the return (see above). One of the things we could stay firm on were magazines (time-sensitive), books on tape/cd (copyright infringement laws), and newspapers (daily items). I had one guy come in on Monday afternoon...vaguely recognized him as a regular from that morning who bought coffee and a newspaper. He demanded a refund for the newspaper because he "wanted Tuesday's paper." What? Are you serious? I actually had to explain that he could not have Tuesday's paper on Monday...he tried to tell me that they just made up the stories anyway.
Had to explain the free market economy once...a lady tried to return a book with a receipt from an airport, saying that it shouldn't matter since all bookstores were the same company anyway. That one speaks for itself.
At the cafe, we offered flavor shots that cost an extra $0.50 - basically, you could add any flavor to your coffee drink. I once had two teenagers, couldn't have been more than fourteen, each order a medium coffee-whatever with a shot of coconut. I made their drinks, handed them over, and they looked at me blankly and said, "Where are our shots?' I told them they were in the drinks, and one looked at me and said, "You mean they're not alcohol in shot glasses?" Um, no. Just no. Take your overpriced coffee and get out of my sight. I was as polite as I could be and just told them again, "The flavor shots go in the drinks."
I'm sure more will follow as I remember...I've been out of there for about four years now...thank goodness.
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