I'm supposed to honor a rate that the competitor quoted?

[Mr Hero]

Customer comes in and wants a room. According to his story, he went to the Holiday Inn to get a room. He didn't get a room there for some reason, but the desk clerk quoted him a rate at my hotel of $59.99

I told him that $69.99 was the lowest I could go and I'm not sure why Holiday Inn would quote a rate for a hotel that isn't theirs. He left.

[bhskittykatt]

I love people who try and get me to match competitor rates. I do the rate surveys for Boss Man's Boss, so I know who charges what, and what discounts they offer. People will say they got X rate at Y place, and I know they're lying to my face. There's only a handful of places cheaper than us, and they're crackhouses I'm not matching rates on! (Once in a while during summer weekends, other nicer places will be a little cheaper, and that's the only time I'll match rates, and only if we aren't super-busy and only if the guest is real nice to me!)

[superhotelworker]

Because stores now a days do price matches and they think we, the hotels, should too. EH! Wrong!

[AdamaGeist]

Sad truth, the most reasonable reason for this event is quite, quite simple. He wanted that rate, insisted upon it, and when he wouldn't accept a no, they told him you might.

[Mr Hero]

This isn't a thread about price matching actually. It's a thread about honoring a rate at my hotel that Holiday Inn quoted. It would be me like telling the SC that SHW's rooms are only $20. Why should she have to honor that just because some other hotel said that's what the price was?

[TheMike]

even places that do price-match usually require a printed advertisement as proof, not just "oh but XXX said..."

[emax4]

heh.. too bad you couldn't have said "oh, well tell him that he has to come over here and pay the difference between our rate and what he quoted you." , or, "You pay the full price, then go back to H.I. and see if they'll refund you the difference.." I'm sure the customer really wants to go running around for that..

[OfficeSlug]

even places that do price-match usually require a printed advertisement as proof, not just "oh but XXX said..."

Just what everyone in hospitality needs... More "They said" b.s. Yes, a print-out is the least a customer can do to HOPE for a price-match.

[Mr Hero]

Just what everyone in hospitality needs... More "They said" b.s. Yes, a print-out is the least a customer can do to HOPE for a price-match.

I agree. It's all about the he said/she said bullshit.

[ExRetailDrone]

I agree. It's all about the he said/she said bullshit.

That's right, Fred, it is