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This happened Wednesday
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Visitor Parking was reserved for an event sponsored by the President's office. Wednesday was a busy day. Guests here for the event came & went. Then more guests arrived. At one point the garage was full. After the garage was full, one of the guests, who had left, returned. Here is what happened.
me: "I'm sorry, but we are completely full."
male guest: "But I am here for the President's office event."
me: "I know. Unfortunately we are completely full."
male customer: "So there are no spots available?"
me: "Unfortunately right now we are completely full."
male customer: "So where do I park?"
I give him options, none of which are free.
male customer: "I was told we could also park in that garage." *points to the faculty/staff garage*
me: "Well..I am not sure about that. You could try, but I cannot make any guarantees. I will raise the gate for you to go to the left."
He pulls up to the staff entrance & presses the call box. "Nancy" from the Parking office calls me asking why I sent him over there. I told her what he told me. She told me no, the guests here for the President's event could not park there. Then I told her Visitor Parking was full.
He returns to the booth window.
male customer: "They would not let me park in there."
me: "I know. The parking office, which is over these 2 garages, called me & told me that."
male customer: "But I need to park."
me: "Unfortunately we are completely full."
So I call the Parking office again to find out where he can park. "Nancy" answers the phone. I tell her why I am calling. She tells me he has to park at one of the public pay lots.
I told the guy what "Nancy" told me.
male customer:"But when I came earlier today you let me in. The full sign was on, but I saw spots inside the garage."
me: "Unfortunately we are completely full, & according to the parking office you have to park at one of the public pay lots."
male customer: "How do you know it is full?"
me: "Because I checked the garage"
male customer: "When"
me: "About 10 minutes ago"
male customer: "But I have been here for 10 minutes. I do not believe you. I do not believe the garage is full. I think there are spots available."
I say nothing. He backs up & leaves.
The entire situation was sucky....
Long post
Visitor Parking was reserved for an event sponsored by the President's office. Wednesday was a busy day. Guests here for the event came & went. Then more guests arrived. At one point the garage was full. After the garage was full, one of the guests, who had left, returned. Here is what happened.
me: "I'm sorry, but we are completely full."
male guest: "But I am here for the President's office event."
me: "I know. Unfortunately we are completely full."
male customer: "So there are no spots available?"
me: "Unfortunately right now we are completely full."
male customer: "So where do I park?"
I give him options, none of which are free.
male customer: "I was told we could also park in that garage." *points to the faculty/staff garage*
me: "Well..I am not sure about that. You could try, but I cannot make any guarantees. I will raise the gate for you to go to the left."
He pulls up to the staff entrance & presses the call box. "Nancy" from the Parking office calls me asking why I sent him over there. I told her what he told me. She told me no, the guests here for the President's event could not park there. Then I told her Visitor Parking was full.
He returns to the booth window.
male customer: "They would not let me park in there."
me: "I know. The parking office, which is over these 2 garages, called me & told me that."
male customer: "But I need to park."
me: "Unfortunately we are completely full."
So I call the Parking office again to find out where he can park. "Nancy" answers the phone. I tell her why I am calling. She tells me he has to park at one of the public pay lots.
I told the guy what "Nancy" told me.
male customer:"But when I came earlier today you let me in. The full sign was on, but I saw spots inside the garage."
me: "Unfortunately we are completely full, & according to the parking office you have to park at one of the public pay lots."
male customer: "How do you know it is full?"
me: "Because I checked the garage"
male customer: "When"
me: "About 10 minutes ago"
male customer: "But I have been here for 10 minutes. I do not believe you. I do not believe the garage is full. I think there are spots available."
I say nothing. He backs up & leaves.
The entire situation was sucky....
- the fact that too many guests arrived & there was limited parking
- the fact that the male customer argued with me
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