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*Note: I am a cashier for _____ hardware. As a cashier who's been there a while, I sometimes need to hop into Returns to take over. P.S. If my typing seems messy that's because my kitten decided to take a nap on my hands again....too lazy to fix.
1. I don't need your life story
SCG= first customer, lady
SCM= second customer, male, with SCG
MOD=manager on duty
Me=Hi there, was there any defects with your product?
SCG= No.
Me= Do you have a reciept?
SCG= No
Me= Do you no how you paid for the product?
SCG=No. I want to return them because my husband bought them and I want to instead buy something for myself.
Me= How long ago was it purchased? (our store <3s pleasing customers! So we can give them merch credit; etc.)
SCG= 2 months ago
(WRONG)
Me: *see that the items haven't been purchased in x amount of years, I polietly excuse myself to call over MOD.
MOD: Hi there, I just need to know how long ago you purchased these?
SCG= *same*'
MOD= I'm sorry, but our system is not showing it so I can't return this for you.
**she leaves, but as customers crowd up into returns+ a helping cashier, a man comes in with the same bag as the lady before (I know a bag, but it was bright yellow everyone else brings blue)***
I run through the required questioning...
SCM= I need to return this for my parents. They are too sick to come in (now mind you that these two are midaged)
I pull over MOD and lets just say RINSE LATHER REPEAT
2. This is Returns!
SC= thief!!
LP= Loss Prevention
HC=Head Cashier
RG= random customer
MOD=same as from 1
I had a swarm of customers at the returns desk, I mean they were at the damn door! While doing a return, I hear the security alarm go off, which is quite common people decide to pick up things then want a cart or basket which is by the alarm. Since I talked to multiple managers a few days ago, of my own choosing, to prevent theft I step out of the desk, shut off the system and look around SC has managed to put one of our pressure washers onto a cart and push it by my desk. He mentions something that I can't hear about an exchange and continues back into the main part of the store.
As I continue with customers, I notice he comes back after a few minutes and is pulling the cart out the f*cking door!! I see this as I am an Amazon amongst hobbits, and excuse myself from my current customer not even waiting for a response. I ran to the door, SC is almost out the second door when I get him to stop.
Me=May I validate your receipt?
SC=*hands me brochure on item* I did an exchange, I don't have it.
Me= *bewildered* not only do we give a return receipt but as stated IM IN RETURNS* Who did your return/exchange?
SC= A girl. My wife did the exchange.
*now thing is you can have it done in customer service but we had a male in there*
Me=I'm sorry sir, but without the receipt I can't allow you to leave the store with the product
SC= tries to convince me of the exchange
Me- *deny*
SC-leaves
Me-take item back and calls HC
RG- I think you just stopped a bad guy from stealing
Me- Yeah, me too
By this time, customers are clearing and I get to have a better conversation w/ HC. No she did not return anything. She calls LP to look at the tape.
Time passes and dun ndun dun *LP magically appears*
LP-gimmie a high five *very fucking giddy*
Me-
ok....
Turns out he was stealing!! This item is the most expensive one! MOD later tells me that this is a SC who's come in multiple times and has done it on multiple occasions-stealing thousands each time, in and out under 4 minutes. On top of that I (cashier of 6 mths) am the only one who's ever stopped him.
3. IT DOESNT ADD UP!!
After the above incident, LP decided for Returns Desk to keep the closet door on One Way. That means only customers coming in can use it. Everyone else, to the other door marked EXIT. Of course if you are me, you'll let out people who need out after a return or a shuffler==person who cant walk far
SCS repeatedly will push the doors off the hinges (automatic slide doors) to get out. They don't seem to add up, hmm if I went through sliding doors this shouldn't push through right?
Me=That's an emergency only sir, it won't open.
SC=This is an emergency*breaks door*
Me-repeat!
SC-But it opened before
Me- true, but we are trying to stop theft....
SC-repeat
4. N the Plant Lady
Now I'm sure some people have customers who are legends of bad
but N is BAD!! And crazy!
N- the crazy plant returning customer!
K- good co-worker
I happen to be on my lunch break but was on the sales floor to shop. Returns is full!! K cranes her neck over and sees me asking if I was on lunch or going to help her. She is dealing with N. I say lunch and K looks like she is gonna cry!!
K is awesome and nice!! N is crazy, which is what I was told. I run upstairs through my purse in my locker, run down, and clock in. *Note* I had like 30 min left, but now you know how bad it was.
K- N, I can't do this return for you. I need a receipt.
N-but blah blah blah
K-Would you like me to get a manager to explain it to you?
N- I'd like to talk to .....
Me-Do you want me to call a manger (customer I was w/ dronelike and I am near phone)
K- *snaps head at me*
*I swear she's about to strangle N* 
Yes please.
I finish with customers to later be told by K that N comes in a LOT. With and without receipts dead and living plants and from long ago trying to return. We do a lot but there is only so much! K also said an MOD cussed her out and threw her out a year ago, b/c she's been doing it for 8-10 yrs. She's BACK! Another co-worker told me how she had all of her plants and receipts all over the returns floor and her sitting in the middle b/c management wouldn't take her returns, now this was like 20 past closing! Management threw her out.
1. I don't need your life story
SCG= first customer, lady
SCM= second customer, male, with SCG
MOD=manager on duty
Me=Hi there, was there any defects with your product?
SCG= No.
Me= Do you have a reciept?
SCG= No
Me= Do you no how you paid for the product?
SCG=No. I want to return them because my husband bought them and I want to instead buy something for myself.
Me= How long ago was it purchased? (our store <3s pleasing customers! So we can give them merch credit; etc.)
SCG= 2 months ago
(WRONG)
Me: *see that the items haven't been purchased in x amount of years, I polietly excuse myself to call over MOD.
MOD: Hi there, I just need to know how long ago you purchased these?
SCG= *same*'
MOD= I'm sorry, but our system is not showing it so I can't return this for you.
**she leaves, but as customers crowd up into returns+ a helping cashier, a man comes in with the same bag as the lady before (I know a bag, but it was bright yellow everyone else brings blue)***
I run through the required questioning...
SCM= I need to return this for my parents. They are too sick to come in (now mind you that these two are midaged)
I pull over MOD and lets just say RINSE LATHER REPEAT
2. This is Returns!
SC= thief!!
LP= Loss Prevention
HC=Head Cashier
RG= random customer
MOD=same as from 1
I had a swarm of customers at the returns desk, I mean they were at the damn door! While doing a return, I hear the security alarm go off, which is quite common people decide to pick up things then want a cart or basket which is by the alarm. Since I talked to multiple managers a few days ago, of my own choosing, to prevent theft I step out of the desk, shut off the system and look around SC has managed to put one of our pressure washers onto a cart and push it by my desk. He mentions something that I can't hear about an exchange and continues back into the main part of the store.
As I continue with customers, I notice he comes back after a few minutes and is pulling the cart out the f*cking door!! I see this as I am an Amazon amongst hobbits, and excuse myself from my current customer not even waiting for a response. I ran to the door, SC is almost out the second door when I get him to stop.
Me=May I validate your receipt?
SC=*hands me brochure on item* I did an exchange, I don't have it.
Me= *bewildered* not only do we give a return receipt but as stated IM IN RETURNS* Who did your return/exchange?
SC= A girl. My wife did the exchange.
*now thing is you can have it done in customer service but we had a male in there*
Me=I'm sorry sir, but without the receipt I can't allow you to leave the store with the product
SC= tries to convince me of the exchange
Me- *deny*
SC-leaves
Me-take item back and calls HC
RG- I think you just stopped a bad guy from stealing
Me- Yeah, me too
By this time, customers are clearing and I get to have a better conversation w/ HC. No she did not return anything. She calls LP to look at the tape.
Time passes and dun ndun dun *LP magically appears*
LP-gimmie a high five *very fucking giddy*
Me-
ok....Turns out he was stealing!! This item is the most expensive one! MOD later tells me that this is a SC who's come in multiple times and has done it on multiple occasions-stealing thousands each time, in and out under 4 minutes. On top of that I (cashier of 6 mths) am the only one who's ever stopped him.
3. IT DOESNT ADD UP!!
After the above incident, LP decided for Returns Desk to keep the closet door on One Way. That means only customers coming in can use it. Everyone else, to the other door marked EXIT. Of course if you are me, you'll let out people who need out after a return or a shuffler==person who cant walk far
SCS repeatedly will push the doors off the hinges (automatic slide doors) to get out. They don't seem to add up, hmm if I went through sliding doors this shouldn't push through right?
Me=That's an emergency only sir, it won't open.
SC=This is an emergency*breaks door*
Me-repeat!
SC-But it opened before
Me- true, but we are trying to stop theft....
SC-
repeat4. N the Plant Lady
Now I'm sure some people have customers who are legends of bad
but N is BAD!! And crazy!N- the crazy plant returning customer!
K- good co-worker
I happen to be on my lunch break but was on the sales floor to shop. Returns is full!! K cranes her neck over and sees me asking if I was on lunch or going to help her. She is dealing with N. I say lunch and K looks like she is gonna cry!!
K is awesome and nice!! N is crazy, which is what I was told. I run upstairs through my purse in my locker, run down, and clock in. *Note* I had like 30 min left, but now you know how bad it was.
K- N, I can't do this return for you. I need a receipt.
N-but blah blah blah
K-Would you like me to get a manager to explain it to you?
N- I'd like to talk to .....
Me-Do you want me to call a manger (customer I was w/ dronelike and I am near phone)
K- *snaps head at me*
*I swear she's about to strangle N* Yes please.I finish with customers to later be told by K that N comes in a LOT. With and without receipts dead and living plants and from long ago trying to return. We do a lot but there is only so much! K also said an MOD cussed her out and threw her out a year ago, b/c she's been doing it for 8-10 yrs. She's BACK! Another co-worker told me how she had all of her plants and receipts all over the returns floor and her sitting in the middle b/c management wouldn't take her returns, now this was like 20 past closing! Management threw her out.
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