C: My TV is out, but I can’t lift my TV. It’s 56” & it’s too heavy.
Me: You don’t have to lift your TV. Just unplug the cable box.
C: The TV is too heavy for that. I can’t lift it.
Me: (??) I don’t want you to lift your TV, sir.
C: I am NOT going to carry my TV on my shoulders, mam! I told you it’s too heavy!
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C: I was told I couldn’t move to another house until my cable promotional rate ends.
Me: No, that’s not true. You can move at any time, sir.
C: Well, I don’t know what to do with you. I’m going to hang up now because you’ve done enough to me today.
************************************************** ******
C: Hey, my cable box is broke.
Me: OK, let’s reboot it. Let me know when the time shows up on the box.
C: OK.
Me: (after 2 min) Do you see the time on the box now, mam?
C: I don’t know… I’m outside right now. It’s a lovely day out here.
************************************************** ******
Me: Hello, this is---
C: OOOH! I just love hitting “611” & getting a live person on the phone! Like “boop boop boop” & there you are!
Me: You don’t have to lift your TV. Just unplug the cable box.
C: The TV is too heavy for that. I can’t lift it.
Me: (??) I don’t want you to lift your TV, sir.
C: I am NOT going to carry my TV on my shoulders, mam! I told you it’s too heavy!
************************************************** ******
C: I was told I couldn’t move to another house until my cable promotional rate ends.
Me: No, that’s not true. You can move at any time, sir.
C: Well, I don’t know what to do with you. I’m going to hang up now because you’ve done enough to me today.

************************************************** ******
C: Hey, my cable box is broke.
Me: OK, let’s reboot it. Let me know when the time shows up on the box.
C: OK.
Me: (after 2 min) Do you see the time on the box now, mam?
C: I don’t know… I’m outside right now. It’s a lovely day out here.

************************************************** ******
Me: Hello, this is---
C: OOOH! I just love hitting “611” & getting a live person on the phone! Like “boop boop boop” & there you are!
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