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Short story, so we at the autocenter have vending machines in the waiting room, one for soda drinks/energy drinks/water and candy/chips/snacks. Course we get asked from time to time if we have coffee or water for free. I guess in the past they used to but corporate took the coffee and Alhambra water tanks out cause non-customers were coming in and taking advantage of the free stuff intern messing it up for the paying customers who waited, not surprised. 
Side note: Well the story with vending machines at work is that we aren't responsible for when the machine takes your money. The machines are owned by another company which supplies the machines and fill them up once a week (and I guess the profits are split with the company). In the case the machine eats your money one has to call the 1-800 number on the sticker posted on the machine or fill out this small postcard and leave it in the drop box stuck on the side of the machine. I think like many of us most people just say 'fuck it' and let those evil vending companies keep our money.
So today was a typical busy Sunday, was about late afternoon like 5ish, I go to grab a customers keys and workorder so I can bill her out, my cw is helping someone else. We also have 2 other customers that need to be helped. I walk up and this guy is asking if we can give him his money back cause the vending machine ate his money. The guy asks my cw who tells him he can't refund his money. The guy doesn't like this and is demanding we give him back his money, throw in some curse words and you get the jest.
I tell the guy how we don't own the machines and that he would need to either call the 800 number or use the postcard. His response is that it should be our responsibility since the machines on our property (k somewhat valid point) I tell him again the same thing you know the "I'm sorry but that's how it is" He gets even more angry and goes into this life story how every time he comes to shop at our stores (mind you I work at the autocenter for the bigger infrastructure for a company that shall remain nameless but it's name sounds similar to "Beers" :P and we now known as 'The Blue Crew") he always gets screwed over (which in my head I can only think "why keep shopping here?")
It really gets WTF? when the guy pulls out his wallet, pulls out his store credit card, whips out which I think was a Swiss army knife and proceeds to scratch his card up on the counter in front of my cw, cuts it in two and flicks it to the ground.
and walks off yelling obscenities.
And the only thought In my head while me and my cw giggled about it after chatting about it with our manager was 'what a way to stick it to the man!'
Like really. . . would I be scared or worried we (and I mean the company) just lost a customer as psycho as that?
Side note: Well the story with vending machines at work is that we aren't responsible for when the machine takes your money. The machines are owned by another company which supplies the machines and fill them up once a week (and I guess the profits are split with the company). In the case the machine eats your money one has to call the 1-800 number on the sticker posted on the machine or fill out this small postcard and leave it in the drop box stuck on the side of the machine. I think like many of us most people just say 'fuck it' and let those evil vending companies keep our money.
So today was a typical busy Sunday, was about late afternoon like 5ish, I go to grab a customers keys and workorder so I can bill her out, my cw is helping someone else. We also have 2 other customers that need to be helped. I walk up and this guy is asking if we can give him his money back cause the vending machine ate his money. The guy asks my cw who tells him he can't refund his money. The guy doesn't like this and is demanding we give him back his money, throw in some curse words and you get the jest.
I tell the guy how we don't own the machines and that he would need to either call the 800 number or use the postcard. His response is that it should be our responsibility since the machines on our property (k somewhat valid point) I tell him again the same thing you know the "I'm sorry but that's how it is" He gets even more angry and goes into this life story how every time he comes to shop at our stores (mind you I work at the autocenter for the bigger infrastructure for a company that shall remain nameless but it's name sounds similar to "Beers" :P and we now known as 'The Blue Crew") he always gets screwed over (which in my head I can only think "why keep shopping here?")
It really gets WTF? when the guy pulls out his wallet, pulls out his store credit card, whips out which I think was a Swiss army knife and proceeds to scratch his card up on the counter in front of my cw, cuts it in two and flicks it to the ground.
and walks off yelling obscenities.And the only thought In my head while me and my cw giggled about it after chatting about it with our manager was 'what a way to stick it to the man!'
Like really. . . would I be scared or worried we (and I mean the company) just lost a customer as psycho as that?
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