I took a reservation. Everything seemed to go fine until oops I overbooked the room type for tomorrow. I'll just try and make a phonecall to get this settled asap. A couple hours later when I finally do get her to call, I explain the situation.
Me: I was calling to let you know that when I booked your room with 2 queens I overbooked for tomorrow. I'm willing to put you in a suite with a king bed and a pullout for the same price.
SC: WHAT???? No that's not acceptable. You made a mistake and you need to make this right.
Me: Let me just make a few calls to my manager to see what I can arrange.
I have a chat with manager. I call SC back.
Me: Hi this is Hero again from the Stockpot Inn. I just spoke to my manager. I have a few options. We can either put you up at the other hotel we own at the same rate which is a dang good deal. (Theirs is a Stockpot Suites.)
SC: No that's unacceptable. I need it to be your location.
Me: I understand. Other option is I can put you in the 2 queen tonight and then tomorrow we have 2 rooms with a king bed in each.
SC: No, I'm not moving rooms. This better be worth my while.
Me: My boss told me I can put you in the king rooms at a total of $69.99 per night.
SC: You think this is about the money? Surely you can do better than this.
At this point I'm thinking she misunderstood the offer.
Me: What I'm trying to say is that when you move into the king rooms tomorrow. One of them will be $69.99 and the other will be complimentary.
SC: (Very sweetly) That's very good. I appreciate how you handled this. You've got more balls than you realize.
OK fess up. Which one of you thought it would be funny to call me up at work just to perform a secret test of character? SHW you're off the hook. I know what your voice sounds like. Whiskey, you're my main suspect right now.
Me: I was calling to let you know that when I booked your room with 2 queens I overbooked for tomorrow. I'm willing to put you in a suite with a king bed and a pullout for the same price.
SC: WHAT???? No that's not acceptable. You made a mistake and you need to make this right.
Me: Let me just make a few calls to my manager to see what I can arrange.
I have a chat with manager. I call SC back.
Me: Hi this is Hero again from the Stockpot Inn. I just spoke to my manager. I have a few options. We can either put you up at the other hotel we own at the same rate which is a dang good deal. (Theirs is a Stockpot Suites.)
SC: No that's unacceptable. I need it to be your location.
Me: I understand. Other option is I can put you in the 2 queen tonight and then tomorrow we have 2 rooms with a king bed in each.
SC: No, I'm not moving rooms. This better be worth my while.
Me: My boss told me I can put you in the king rooms at a total of $69.99 per night.
SC: You think this is about the money? Surely you can do better than this.
At this point I'm thinking she misunderstood the offer.
Me: What I'm trying to say is that when you move into the king rooms tomorrow. One of them will be $69.99 and the other will be complimentary.
SC: (Very sweetly) That's very good. I appreciate how you handled this. You've got more balls than you realize.
OK fess up. Which one of you thought it would be funny to call me up at work just to perform a secret test of character? SHW you're off the hook. I know what your voice sounds like. Whiskey, you're my main suspect right now.
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