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A couple brief ones from last week.
As always, I get a problem customer when backup cashiering.....guy comes up to purchase a cordless phone set. I go through the whole rewards card and product replacement plan spiel with him (he declined both, naturally) and give him the total.
SC: I have a coupon.
Me: OK.
He reached into his pocket and pulled out - and I still can't quite believe this - an irregular torn-off chunk of PAPER TOWEL on which he'd written down a 16-digit coupon code that he claimed we emailed him. Needless to say, he hadn't copied down the expiration date, what the offer was ($X off purchase of $Y), or what restrictions were in place.
Me: Sir, I can't take this. I need the entire coupon, not just the code.
SC: But I got this in my email.
Me: You need to print out the full coupon. This is an individually serialized coupon code and I simply can't accept it without having the full coupon.
Incredibly, he left without a fight, though of course without buying the phone. Honestly, I don't know what the hell he was thinking. Jotting down a coupon code on a piece of paper towel? That's a new one on me.
The second story involved a guy who had bought a high-end HP printer with the service plan. The printer shit the bed and a replacement was shipped out since he had the extended coverage.
He came in on the 14th brandishing a prinout saying the replacement had shipped and he wanted it.
Just one problem....it said very clearly that it had SHIPPED on the 14th, not that it had ARRIVED. I punched in the UPS tracking number which showed it as in-transit, on-time, with an expected delivery on the 17th.
Amazingly, he accepted this info graciously; I was expecting a huge fight.
So, since this was for a business, he went ahead and bought a new printer to tide himself over until the new one arrived.
Then he asked Harry - who had sold him the original machine and the replacement he was just buying - if when the replacement HP arrived if he could just return that and keep the one he was buying now.
Um....no....that's a replacement for one you bought months ago. It would have to be returned under the original receipt AND the serial numbers would have to match up. The latter isn't going to happen, and even if it did, you're so far outside the 14-day return policy it's not even funny.
That he DID put up a fight about, but thankfully Harry got to deal with that instead of me.
As always, I get a problem customer when backup cashiering.....guy comes up to purchase a cordless phone set. I go through the whole rewards card and product replacement plan spiel with him (he declined both, naturally) and give him the total.
SC: I have a coupon.
Me: OK.
He reached into his pocket and pulled out - and I still can't quite believe this - an irregular torn-off chunk of PAPER TOWEL on which he'd written down a 16-digit coupon code that he claimed we emailed him. Needless to say, he hadn't copied down the expiration date, what the offer was ($X off purchase of $Y), or what restrictions were in place.
Me: Sir, I can't take this. I need the entire coupon, not just the code.
SC: But I got this in my email.
Me: You need to print out the full coupon. This is an individually serialized coupon code and I simply can't accept it without having the full coupon.
Incredibly, he left without a fight, though of course without buying the phone. Honestly, I don't know what the hell he was thinking. Jotting down a coupon code on a piece of paper towel? That's a new one on me.
The second story involved a guy who had bought a high-end HP printer with the service plan. The printer shit the bed and a replacement was shipped out since he had the extended coverage.
He came in on the 14th brandishing a prinout saying the replacement had shipped and he wanted it.
Just one problem....it said very clearly that it had SHIPPED on the 14th, not that it had ARRIVED. I punched in the UPS tracking number which showed it as in-transit, on-time, with an expected delivery on the 17th.
Amazingly, he accepted this info graciously; I was expecting a huge fight.
So, since this was for a business, he went ahead and bought a new printer to tide himself over until the new one arrived.
Then he asked Harry - who had sold him the original machine and the replacement he was just buying - if when the replacement HP arrived if he could just return that and keep the one he was buying now.
Um....no....that's a replacement for one you bought months ago. It would have to be returned under the original receipt AND the serial numbers would have to match up. The latter isn't going to happen, and even if it did, you're so far outside the 14-day return policy it's not even funny.
That he DID put up a fight about, but thankfully Harry got to deal with that instead of me.
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