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I don't know what it is today. I checked, and my phone works fine. Everyone that I've called out to can hear me. But for some reason, the people calling me can't seem to hear a word I'm saying....
Or more likely, they're forgetting how to listen again. And only hear what they want to hear.
Is there a special school where they teach SCs selective hearing?
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Do you get lost in your own bathroom?
Posted this one in someone else's thread, but it's going here along with the other ones:
This was from today, though I've had similar conversations many times:
SC: "How close are you to the Weight Watcher's Building?"
Me: "We're in the same building."
SC: "So you're near the building."
Me: "We're IN the building."
SC: "So, you're close to the Weight Watcher's Building?"
Me: "We're upstairs. In. The. Same. Building."
SC: "But, I'm not sure where to go."
Me: "Do you know where the Weight Watcher's Building is?"
SC: "Yes."
Me: "Ok, so drive to that building and park in their parking lot. Go in the front door. Take the stairs up to the second floor. They'll be a sign pointing you to our class."
SC: "So.... you're going to wait for me at the Weight Watcher's building and then take me to your building?"
Me: ...
Me:
"Yes... that's what I'm going to do."
SC: "You guys should have simpler directions! It's too confusing!"
Me:
Now you have to take it twice!
SC calling in to get set up in our system for the first time:
Me: Ok, I need to get you registered for our Basics class for new subscribers. You don't need to take the class before you can log in, but I need to get you signed up for it since it is a required class. Then I'll walk you through logging in so you can access the system today.
SC: You're not going to let me log in until I take the class?
Me: I just need to sign you up for the class. You're going to log in today. You'll have full access today. We just have to schedule the class to generate your password.
SC: So I don't have to take the class since you're letting me log in today?
Me:
GK... I think one of your callers is now selling real estate in Michigan...
{ } = things I don't dare to say aloud
Me: <company name> Customer Care, this is Bardicwench. May I have your name and agent ID please?
SC: I just have a question.
Me: I understand that, but I have to log every call that comes in, so I need your first name and your agent ID.
SC: But I just have a question.
Me: ...
Me: I understand that, but I will get in trouble if I don't log this call. I need your agent ID to log this call.
SC: But can't I just ask my question?
Me: ...
Me: ... {fuck this. I give up}
Me: What's your question?
SC: I'm locked up in the system. Can you unlock my session?
Me: Yes... but I need your agent ID to pull up your session.
SC: Really? You need that?
Me: {No, let me pull my magical wand of I-fucking-know-everything out of my ass. I keep it right next to spare hotel rooms & merchandise on backorder.}
Me: Yes. I can't unlock your session if I can't pull your session up. And your agent ID is?
SC: XXXXXX
Me: For security purposes, I need to verify your 4 digit Personal Identification Number.
SC: I don't have one.
Me: *sigh* Yes, you do. Every 90 days when you change your password, you verify that number. It's a 4 digit number. Maybe the last 4 of your SSN?
SC: Ummmmm......
SC: Ummmmm..... is it XXXXXX?
Me: No. That's your agent ID. I need your Personal Identification Number. It's only 4 numbers.
SC: Is it XXXXXXXX?
Me: No... that's probably your password. I don't need that. I need your 4 digit PIN.
SC: Ummmmm.... (I can hear the hamsters spinning around frantically, going no where)
Me: What's the last 4 of your SSN?
SC: Ummmm..... (I hear SC murmuring the entire number before coming back with...) XXXX?
Me: I've reset your session. You're able to log in. Is there anything else I can help you with? {Please say no. Please say no!}
SC: Uhhhhhhhh...
Me: Haveawonderfuldaythankyouforcalling! (disconnect)
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Just got off that last call. Need a drink. Or five. But my phone is ringing again, and I have another 6 1/2 hours left of work before I can curl up in a ball & die.
Or more likely, they're forgetting how to listen again. And only hear what they want to hear.
Is there a special school where they teach SCs selective hearing?
---------------------------------
Do you get lost in your own bathroom?
Posted this one in someone else's thread, but it's going here along with the other ones:
This was from today, though I've had similar conversations many times:
SC: "How close are you to the Weight Watcher's Building?"
Me: "We're in the same building."
SC: "So you're near the building."
Me: "We're IN the building."
SC: "So, you're close to the Weight Watcher's Building?"
Me: "We're upstairs. In. The. Same. Building."
SC: "But, I'm not sure where to go."
Me: "Do you know where the Weight Watcher's Building is?"
SC: "Yes."
Me: "Ok, so drive to that building and park in their parking lot. Go in the front door. Take the stairs up to the second floor. They'll be a sign pointing you to our class."
SC: "So.... you're going to wait for me at the Weight Watcher's building and then take me to your building?"
Me: ...
Me:
"Yes... that's what I'm going to do."SC: "You guys should have simpler directions! It's too confusing!"
Me:
Now you have to take it twice!
SC calling in to get set up in our system for the first time:
Me: Ok, I need to get you registered for our Basics class for new subscribers. You don't need to take the class before you can log in, but I need to get you signed up for it since it is a required class. Then I'll walk you through logging in so you can access the system today.
SC: You're not going to let me log in until I take the class?
Me: I just need to sign you up for the class. You're going to log in today. You'll have full access today. We just have to schedule the class to generate your password.
SC: So I don't have to take the class since you're letting me log in today?
Me:
GK... I think one of your callers is now selling real estate in Michigan...
{ } = things I don't dare to say aloud
Me: <company name> Customer Care, this is Bardicwench. May I have your name and agent ID please?
SC: I just have a question.
Me: I understand that, but I have to log every call that comes in, so I need your first name and your agent ID.
SC: But I just have a question.
Me: ...
Me: I understand that, but I will get in trouble if I don't log this call. I need your agent ID to log this call.
SC: But can't I just ask my question?
Me: ...
Me: ... {fuck this. I give up}
Me: What's your question?
SC: I'm locked up in the system. Can you unlock my session?
Me: Yes... but I need your agent ID to pull up your session.
SC: Really? You need that?
Me: {No, let me pull my magical wand of I-fucking-know-everything out of my ass. I keep it right next to spare hotel rooms & merchandise on backorder.}
Me: Yes. I can't unlock your session if I can't pull your session up. And your agent ID is?
SC: XXXXXX
Me: For security purposes, I need to verify your 4 digit Personal Identification Number.
SC: I don't have one.
Me: *sigh* Yes, you do. Every 90 days when you change your password, you verify that number. It's a 4 digit number. Maybe the last 4 of your SSN?
SC: Ummmmm......
SC: Ummmmm..... is it XXXXXX?
Me: No. That's your agent ID. I need your Personal Identification Number. It's only 4 numbers.
SC: Is it XXXXXXXX?
Me: No... that's probably your password. I don't need that. I need your 4 digit PIN.
SC: Ummmmm.... (I can hear the hamsters spinning around frantically, going no where)
Me: What's the last 4 of your SSN?
SC: Ummmm..... (I hear SC murmuring the entire number before coming back with...) XXXX?
Me: I've reset your session. You're able to log in. Is there anything else I can help you with? {Please say no. Please say no!}
SC: Uhhhhhhhh...
Me: Haveawonderfuldaythankyouforcalling! (disconnect)
---------------------------------
Just got off that last call. Need a drink. Or five. But my phone is ringing again, and I have another 6 1/2 hours left of work before I can curl up in a ball & die.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
after dealing with those morons.
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