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Norton Lady
We offer a setup service for when you buy a computer, 99 for setup, 129 for norton IS included and 149 for norton 360 included.
A lot of people will get this setup as did the lady. She bought the 129 setup.
She get's home and looked at her computer and saw that she has Norton IS and not Norton 360, so she uninstalls it and comes in to complain with her receipt. My coworker and Manager both clearly explain to her that according to her receipt she was charge for Norton IS and we installed Norton IS but she starts talking about how she bought 360 (which she didn't) and I wasn't here for this conversation so I don't have all of the details.
I was filled in briefly and I then ran into her wandering through the store and she was looking at the different Nortons and started complaining about what happened earlier as soon as she mentioned she had spoken to a manager I realized who she was and basically told her that if she's already spoken to a manager about it there really isn't anything I can do about it and I leave her alone. Basically we told her that she got what she paid for and she chose to uninstall it so we wouldn't be doing anything further without charging for it.
Later I answer the cordless we carry around and it's her, I end up telling her how to go to the Norton website to access the support and download the necessary files I get off the phone quickly after sending her to the website because we are not tech support. While I'm on the phone my coworker walks next to me, I get his attention and point to the norton logo on my screen to which he gets a little upset and flips her off over the phone (nonverbally so she doesn't know).
A little while later I see my manager talking on one of the tech cordless phones, she passes it over to me telling me it's Norton lady from earlier and to not give her anymore than 5 minutes and just show her how to get to Norton live chat so they can help her. This is the last I saw/heard from her, hopefully.
Seriously you got what you paid for, uninstalled it and then expected to fix a nonexistant problem.
Idiot Printer Guy
I've only had to deal with this guy a couple times myself but it's basically listening to him whine about how he can't get his printer to work from his computer. The thing is he outright said other people have been able to get it to work and he can't. He has come in multiple times complaining about this, I gave him some advice on how to look up instructions or find help from hp as without the printer there is nothing I can do at all.
Now this past weekend I worked fri, sat, sun and saw him in 4 times through those 3 days. Our tech P had to deal with him mostly and was getting really ticked off and commented that he thinks the guy is drunk. He actually ended up bringing the printer in and P tested it and it works, in fact he may have done with the guy's laptop but I'm not sure. Basically we have told the guy he can either return the printer (and in fact extended the return date 10 days) or he can pay a $25 fee (our flat rate for 15 minutes of tech work) to be shown by our tech on how to use the printer. Basically I've spoken to him twice since then and both times it's been the exact same conversation each time, we've offered him two solutions both of which I consider fair.
Fortunately I got paged while talking to him one time for a phone call and it was a nice person who just wanted to confirm we had something.
I'm pretty sure the Norton lady is done with but the printer guy may have more parts later and I'll update if I can.
We offer a setup service for when you buy a computer, 99 for setup, 129 for norton IS included and 149 for norton 360 included.
A lot of people will get this setup as did the lady. She bought the 129 setup.
She get's home and looked at her computer and saw that she has Norton IS and not Norton 360, so she uninstalls it and comes in to complain with her receipt. My coworker and Manager both clearly explain to her that according to her receipt she was charge for Norton IS and we installed Norton IS but she starts talking about how she bought 360 (which she didn't) and I wasn't here for this conversation so I don't have all of the details.
I was filled in briefly and I then ran into her wandering through the store and she was looking at the different Nortons and started complaining about what happened earlier as soon as she mentioned she had spoken to a manager I realized who she was and basically told her that if she's already spoken to a manager about it there really isn't anything I can do about it and I leave her alone. Basically we told her that she got what she paid for and she chose to uninstall it so we wouldn't be doing anything further without charging for it.
Later I answer the cordless we carry around and it's her, I end up telling her how to go to the Norton website to access the support and download the necessary files I get off the phone quickly after sending her to the website because we are not tech support. While I'm on the phone my coworker walks next to me, I get his attention and point to the norton logo on my screen to which he gets a little upset and flips her off over the phone (nonverbally so she doesn't know).
A little while later I see my manager talking on one of the tech cordless phones, she passes it over to me telling me it's Norton lady from earlier and to not give her anymore than 5 minutes and just show her how to get to Norton live chat so they can help her. This is the last I saw/heard from her, hopefully.
Seriously you got what you paid for, uninstalled it and then expected to fix a nonexistant problem.
Idiot Printer Guy
I've only had to deal with this guy a couple times myself but it's basically listening to him whine about how he can't get his printer to work from his computer. The thing is he outright said other people have been able to get it to work and he can't. He has come in multiple times complaining about this, I gave him some advice on how to look up instructions or find help from hp as without the printer there is nothing I can do at all.
Now this past weekend I worked fri, sat, sun and saw him in 4 times through those 3 days. Our tech P had to deal with him mostly and was getting really ticked off and commented that he thinks the guy is drunk. He actually ended up bringing the printer in and P tested it and it works, in fact he may have done with the guy's laptop but I'm not sure. Basically we have told the guy he can either return the printer (and in fact extended the return date 10 days) or he can pay a $25 fee (our flat rate for 15 minutes of tech work) to be shown by our tech on how to use the printer. Basically I've spoken to him twice since then and both times it's been the exact same conversation each time, we've offered him two solutions both of which I consider fair.
Fortunately I got paged while talking to him one time for a phone call and it was a nice person who just wanted to confirm we had something.
I'm pretty sure the Norton lady is done with but the printer guy may have more parts later and I'll update if I can.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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