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I dealt with a cantankerous old man today who was looking to buy 6 packages of to/from shipping labels.
He wanted a discount for "buying in bulk" and because he "spends a lot of money with us."
In between his repeated requests for a discount, he kept babbling about how he "always" gets one and was trying to butter my bread with phony complements about the service here, etc. But his tone and demanding attitude were wearing thin on me.
I looked up the item online to see if there was a discount available that I could match (sometimes there's a "buy 3 or more" price). This particular SKU wasn't available online.
He keeps demanding his "usual" discount but can't tell me what it's supposed to be, even though he allegedly buys the times "all the time."
So I went and spoke with Amy. She had me get his rewards number and last name, and we used that info to look up his purchase history.
Well, what a surprise....he hasn't bought any of these labels on over 6 months.
She then went into the register journal and put in the SKU for the labels, his rewards number, and the date and was able to produce the receipt for the last time he bought them.
And wouldn't you know it, they were rung in at FULL PRICE. Now, he did have a coupon at the time, but that's an entirely separate matter. She printed out a copy of the receipt, gave it to me, and told me to tell him that he hasn't gotten a discount on them before and won't be getting one now.
At first I didn't like that since it meant I'd have to deal with the inevitable backlash, but then it dawned on me that she'd just given me permission to effectively tell him to go screw.
Me: Well sir, we looked up your receipt from the last time you bought these.
SC: So what kind of discount are you gonna give me?
Me: Well, last time you bought them you paid full price, less the coupon you had at the time. I'm afraid that since there's no precedent for giving a discount we can't give one now.
SC: SO YOU AREN'T GONAN GIVE ME ANYTHING?!?! I SPEND A LOT OF MONEY HERE!!!!!
(Not according to your purchase history you don't....)
Me: Well since you didn't get one before there's nothign we can do.
SC: Then I'll only get two! You can put the rest away!
On his way out he said "I guess I'll let you ROB ME this one time!!"
Oh yes, because $5.29 for a pack of 50 shipping labels is a horrible rip-off......goodbye....
He wanted a discount for "buying in bulk" and because he "spends a lot of money with us."
In between his repeated requests for a discount, he kept babbling about how he "always" gets one and was trying to butter my bread with phony complements about the service here, etc. But his tone and demanding attitude were wearing thin on me.
I looked up the item online to see if there was a discount available that I could match (sometimes there's a "buy 3 or more" price). This particular SKU wasn't available online.
He keeps demanding his "usual" discount but can't tell me what it's supposed to be, even though he allegedly buys the times "all the time."
So I went and spoke with Amy. She had me get his rewards number and last name, and we used that info to look up his purchase history.
Well, what a surprise....he hasn't bought any of these labels on over 6 months.
She then went into the register journal and put in the SKU for the labels, his rewards number, and the date and was able to produce the receipt for the last time he bought them.
And wouldn't you know it, they were rung in at FULL PRICE. Now, he did have a coupon at the time, but that's an entirely separate matter. She printed out a copy of the receipt, gave it to me, and told me to tell him that he hasn't gotten a discount on them before and won't be getting one now.
At first I didn't like that since it meant I'd have to deal with the inevitable backlash, but then it dawned on me that she'd just given me permission to effectively tell him to go screw.
Me: Well sir, we looked up your receipt from the last time you bought these.
SC: So what kind of discount are you gonna give me?
Me: Well, last time you bought them you paid full price, less the coupon you had at the time. I'm afraid that since there's no precedent for giving a discount we can't give one now.
SC: SO YOU AREN'T GONAN GIVE ME ANYTHING?!?! I SPEND A LOT OF MONEY HERE!!!!!
(Not according to your purchase history you don't....)
Me: Well since you didn't get one before there's nothign we can do.
SC: Then I'll only get two! You can put the rest away!
On his way out he said "I guess I'll let you ROB ME this one time!!"
Oh yes, because $5.29 for a pack of 50 shipping labels is a horrible rip-off......goodbye....
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