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This happened last weekend, and it seemed like all my customers this day had been beaten with a stupid stick. Older lady comes to my checkout, and seems sweet enough, until . . . you know how it goes. She pulls out a debit card and says "I want you to put $25 on this."
I'm confused. "Twenty five on that, are you sure?"
SC: "YES. I've done it lots of times before here, they never gave me any trouble."
At this point I realize she wants cash back on a purchase, and politely explain that we can only do that in multiples of twenty, so she'll either have to get twenty or forty, and that she can choose which amount on the debit reader when she slides the card. I scan her items, hit the debit key. Uh oh! No cash back was chosen. Now she takes on the "You're an idiot" tone with me and wants to know where the $25 is. I explain that she can only get money back on a purchase and that she should have chosen cash back when the debit pad gave her that option. She said it didn't. Lather, rinse, repeat. I know for a fact you have to either answer yes or no to cash back before the system will print a receipt. After having a circular conversation twice, she demands to speak to a manager. Fine. I shut off my light and went to find one, since there was no way I was going to stand there and get berated while I waited on someone, and I wanted to explain my side of the story. Found two CSMs and explained my dilemma, and K steps out from behind the podium and starts walking with me, and says:
"I'm gonna stab this woman in the neck with a pencil."
Me:
"Okay! Do you want me to look away?"
K: "No. As a matter of fact I'm gonna drag her right up under the security camera first."
We get back to the register and he tells her, almost word for word, the same thing I did. She finally gets a pack of gum and K then has to walk her through every. Single. Step. of the process of doing this. She has to do her PIN twice because she entered it wrong the first time, and he has to remind her of this three times while she stands there waiting for her cash back. She then swears that she's "Never coming through THIS line again!" and it's clear by now that she thinks K is as stupid as she thinks I am. K is just standing there across from me, looking me right in the eye and shaking his head. We can only hope to God she keeps her promise to never deal with either of us again.
She finally leaves, and K walks away after sharing this story with another cashier, turns and looks at me and says "You're doing a good job, Shiny. A really good job. Keep up the good work."
Seriously, I was pissed to the point of crying angry tears until he popped out and started with his shenanigans.
I'm confused. "Twenty five on that, are you sure?"
SC: "YES. I've done it lots of times before here, they never gave me any trouble."
At this point I realize she wants cash back on a purchase, and politely explain that we can only do that in multiples of twenty, so she'll either have to get twenty or forty, and that she can choose which amount on the debit reader when she slides the card. I scan her items, hit the debit key. Uh oh! No cash back was chosen. Now she takes on the "You're an idiot" tone with me and wants to know where the $25 is. I explain that she can only get money back on a purchase and that she should have chosen cash back when the debit pad gave her that option. She said it didn't. Lather, rinse, repeat. I know for a fact you have to either answer yes or no to cash back before the system will print a receipt. After having a circular conversation twice, she demands to speak to a manager. Fine. I shut off my light and went to find one, since there was no way I was going to stand there and get berated while I waited on someone, and I wanted to explain my side of the story. Found two CSMs and explained my dilemma, and K steps out from behind the podium and starts walking with me, and says:
"I'm gonna stab this woman in the neck with a pencil."
Me:
"Okay! Do you want me to look away?"K: "No. As a matter of fact I'm gonna drag her right up under the security camera first."
We get back to the register and he tells her, almost word for word, the same thing I did. She finally gets a pack of gum and K then has to walk her through every. Single. Step. of the process of doing this. She has to do her PIN twice because she entered it wrong the first time, and he has to remind her of this three times while she stands there waiting for her cash back. She then swears that she's "Never coming through THIS line again!" and it's clear by now that she thinks K is as stupid as she thinks I am. K is just standing there across from me, looking me right in the eye and shaking his head. We can only hope to God she keeps her promise to never deal with either of us again.
She finally leaves, and K walks away after sharing this story with another cashier, turns and looks at me and says "You're doing a good job, Shiny. A really good job. Keep up the good work."
Seriously, I was pissed to the point of crying angry tears until he popped out and started with his shenanigans.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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