1. My lobby's computers don't allow internet access unless you were given the username and password at checkin. If you come off the street without getting a room to use the computer, I give bad customer service.
2. I tell you you can't eat our breakfast without having a room here.
3. Because I charge you for services we charge everyone else. Rollaway, fax, phone, etc.
4. I tell you it's already past the time pizza usually delivers or the Applebees near us closes.
Number 4 happened tonight. Lady calls down wanting to know of places that still deliver. It was past midnight. Here nothing delivers that late. Somehow it was poor customer service because places I had no control over were closed.
2. I tell you you can't eat our breakfast without having a room here.
3. Because I charge you for services we charge everyone else. Rollaway, fax, phone, etc.
4. I tell you it's already past the time pizza usually delivers or the Applebees near us closes.
Number 4 happened tonight. Lady calls down wanting to know of places that still deliver. It was past midnight. Here nothing delivers that late. Somehow it was poor customer service because places I had no control over were closed.
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