Could Have Been A Prank Call.........

[TelephoneAngel]

and was sucky but made my boss laugh.She was sitting next to me laughing all through this hearing my side of it.But I think the guy may have been serious and if so it was sad.In the end I was able to give him some advice but he said he didn't want it.

Me "what is your account number?"
customer "I've just come back from the supermarket"
me - "...........ok.............but do you know your account number?"
customer "I went by bus"
me - "ok....................what's your address please?"
customer answers
me "ok.............you can see a big white building from your bedroom window.............right.............but do you know your actual address?"
customer answers
me "ok..............but as you say you came back from holiday..............so now where are you living?"

I do not get either address or account numberalthough I do get name and date of birth.However security fail on address means I cannot say anything specific to this account to this customer.

so I try to be helpful.

me"what was it you were calling for"
customer "yes"
me"ok.................what can I help you with?"
customer "yes"

me ........................"ok............."

finally I give a generic rundown of ways he could be helped and to be sure to call back if he has any problem we could help him with and also be sure to have his account number and address when he calls.
Customer replied "I'm not going to do this"
me "ok then thank you for calling"

So I remained polite.My boss said I handled it very well.

[Dilorenzo]

Well, at least you know that he has... bus service? To the supermarket? And white buildings?

Good lord.

[Sarcastro]

This reminds me of a conversation I had with a very special customer. It went sort of the same way as yours but I didn't get to hang up. Apparently the person who was calling handed the phone to a family member who had a serious mental handicap while they looked for their bill. Wouldn't have been so bad had he not been mouth-breathing into the phone.

ME: Thanks for calling bla bla bla
HC: *mouth breathing*
ME: Hello?
HC: *Yelling* Maaaaaam, is man phone!
ME: *Wha?* Can I help you?
HC: *more mouth breathing* Wait man phone. MAAAAAAM!
ME: *realizing the person may actually be retarded* Ok, is there anyone else...
SC: *SC finally gets the phone* Sorry, handed my phone to my son.
ME: n, no problem. How may I help you?

he's not the only actual retarded person I've dealt with but he was my first one and probably the one most severely retarded.

[telecom_goddess]

This reminds me of a conversation I had with a very special customer. It went sort of the same way as yours but I didn't get to hang up. Apparently the person who was calling handed the phone to a family member who had a serious mental handicap while they looked for their bill. Wouldn't have been so bad had he not been mouth-breathing into the phone.

ME: Thanks for calling bla bla bla
HC: *mouth breathing*
ME: Hello?
HC: *Yelling* Maaaaaam, is man phone!
ME: *Wha?* Can I help you?
HC: *more mouth breathing* Wait man phone. MAAAAAAM!
ME: *realizing the person may actually be retarded* Ok, is there anyone else...
SC: *SC finally gets the phone* Sorry, handed my phone to my son.
ME: n, no problem. How may I help you?

he's not the only actual retarded person I've dealt with but he was my first one and probably the one most severely retarded.

Oh my god......so were YOU the "man phone"? wow......

[El Pollo Guerrera]

"Man Phone" sounds like the name of one of the rejected superhero applicants for the Mystery Men...

[Sarcastro]

Cease ye doucebaggery, sucky customer, lest you feel the wrath of Maaaan Phone! With the ability to deflect a million insults with his mighty Cuffs of Passive Aggressiveness, answer the stupidest questions with his powerful Sarcasm Breath, and battle the forces of customer rage with his mighty Aura of Indifference! An anti-hero for a new age. Of not giving a f*ck. He is... Maaaan Phone!