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Am I that easy to forget?

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  • #1

    Am I that easy to forget?

    This isn't so much a sucky customer. It's more of a frustrating, pull my hair out, what did I ever do wrong to you customer.

    First, I am a CSR. I am dedicated to a certain specific group of customers. Those are the customers I deal with on a daily/weekly/monthly basis depending on how large their company is and how often they need help. None of my specific customers are in the U.S. so 90% of the help I give them is through email. I email a lot!

    I picked up the phone yesterday and it's one of my guys! This makes me more excited than is really usual or necessary. Partly because I rarely get to talk to my people, and partly because I really am an annoyingly perky person a good amount of the time.

    I say "Hi A****, this is Ulrika, it's good to hear from you. I'm glad that (last problem that I helped him with earlier in the week) worked out. How can I help you today?" He needs a file, so I tell him I'll send it right over and that he should have a nice day.

    He says "Oh, do you have my email address?"


    ...



    Seriously? Seriously? I help you out. I fix your problems. I am your CSR. I just identified myself both by name and by context. YES! I have your email! GAH!


    Oh and guy from other company who thinks it's funny to change my name several times in one email string, (e.g. Rochell to Rachelle to Rebbecca each time he writes a greeting) when my GIANT signature that my company requires I have on each email clearly states that my name is Rosa*. THIS IS NOT FUNNY.


    Thank you


    *not my real name.
    You know that feeling you get when you lean too far back in a chair and you find yourself falling, but catch yourself just in time? I feel like that all the time.
    Tags: None
  • #2
    Quoth Ulrika View Post
    my name is Rosa*


    *not my real name.
    D'oh! But them, you get to be saved by a paladin... and a spoony bard... and a monk, and the wonder twins... if I remember my plot correctly...
    "I call murder on that!"

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    • #3
      I think it's a bit of an overreaction. As someone who probably talks to many people a day, it is probably just a normal question to ask without thinking about it. I wouldn't take it so personally, it was clarification to make sure that everything goes normal. :P
      Getting offended is a great way to avoid answering questions that make you sound dumb. - exmocaptainmoroni

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      • #4
        and the wonder twins
        sadly, i'd choose the green arrow or hawkman over these two bumblers; always a bucket of water or a sheet of ice and some random animal. they were totally useless.
        look! it's ghengis khan!
        Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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        • #5
          Quoth chainedbarista View Post
          always a bucket of water or a sheet of ice and some random animal. they were totally useless.
          Twin 1: "Form of...A MOTHERF***ING ANCIENT RED DRAGON!"

          Twin 2: "Form of...SPONGEBOB!"

          Twin 1: "Really...? Really?!"
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

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          • #6
            Quoth Mystic View Post
            I think it's a bit of an overreaction.
            Of course it's an overreaction. That's why it's ranty. My rants are usually much more about catharsis than actual content.
            You know that feeling you get when you lean too far back in a chair and you find yourself falling, but catch yourself just in time? I feel like that all the time.

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            • #7
              I fully understand Rosa.... Rebecca? Was it? :P

              I keep getting called *Last name* even when my signature says
              *First Name* *Last Name* in BIG FREAKING LETTERS.

              not to mention phone calls "Your speaking with bob" "Hi frank"
              "On a scale of 1 to banana, whats your favourite colour of the alphabet?"
              Regards, Lord Baron Darth von Vaderham, esq. Middle brother to mharbourgirl & Squeaksmyalias

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