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Inexplicably Enraged Customer.
Today as it was swiftly approaching closing time for ____ on_______, a customer came up asking for shoes that she said were being held for her because they could not find the mate when she was last in. I asked her how long ago she had them put on hold, she replied that it had been _______. I told her that the shoes may have been put back out on the rack seeing as they were on sale. She said that the person she spoke to told her they would hold them a week. I then asked her what her name was and asked New Girl, who was in her second day of work to retrieve them and told her where they should be.
New Girl retrieved them quickly and came up to ring out the customer. It was 3 minutes to close at this time. I told the customer that since it was so near closing time that we would try to get this done for her as swiftly as possible. When New Girl scanned the shoes, the register asked her to enter a price. So we determined that since the original price was like $_____ and since they were __% off, the price was actually supposed to be $____. Somewhere in this the customer had asked if she could use a __% off coupon, I believe I told her we would check. After we determined the price, she had tucked the coupon away, so I asked "Coupon?", and she handed it to us.
I believe it was at this time that she started calling me rude. I immediately apologized and said that I was not trying to be rude and again said that I was very sorry. She never did tell me what I did that she perceived as rude, but I believe she called me rude at least ten times and kept saying that she had worked in retail and asking if she needed to talk to my manager. I told her that she could talk to my manager if she like and that I would call her if that is what she wished. She never asked me to call a manager, but she kept asking me if she needed to speak to her. I'm completely confused as to what I could have done to offend. I was polite, if tired. I didn't rush her, but the lights were turning off over her head as this was all happening. I called her ma'am, I said please and thank you, I told her to have a pleasant evening... and she still called me rude and threatened to speak with my manager. Each time she did this, I told her she could if she liked and that I would call my manager for her. I even said that if I sounded monotone, it was because my allergies were acting up. She claimed it wasn't my tone, but she didn't say what I was doing that offended. She also repeated that she worked in retail a few more times in all this.
I really don't know why she was angry at me. I've never seen her before in my life. She got her shoes for a really low price. I even asked New Girl if she thought I had been rude, and she didn't think I had. The customer even yelled at me from the door, when she noticed me watching her, (which I was doing to see if I could lock the doors yet since it was after close now) to ask if she needed to speak with my manager, and I said she could if she wished. At this she left in a huff and watched me from outside as I locked the doors.
I wrote this because I would not be at all surprised if this customer did complain about my service and I wanted this to be fresh in my mind for my manager. I honestly believe I was very polite to her. I spoke a bit formally probably because I was tired and I tend to speak that way when I'm tired. But I don't know what I could have done or said to offend.
Other than her, I'd had a fantastic day with several lovely and thankful customers. What a way to finish :P
New Girl retrieved them quickly and came up to ring out the customer. It was 3 minutes to close at this time. I told the customer that since it was so near closing time that we would try to get this done for her as swiftly as possible. When New Girl scanned the shoes, the register asked her to enter a price. So we determined that since the original price was like $_____ and since they were __% off, the price was actually supposed to be $____. Somewhere in this the customer had asked if she could use a __% off coupon, I believe I told her we would check. After we determined the price, she had tucked the coupon away, so I asked "Coupon?", and she handed it to us.
I believe it was at this time that she started calling me rude. I immediately apologized and said that I was not trying to be rude and again said that I was very sorry. She never did tell me what I did that she perceived as rude, but I believe she called me rude at least ten times and kept saying that she had worked in retail and asking if she needed to talk to my manager. I told her that she could talk to my manager if she like and that I would call her if that is what she wished. She never asked me to call a manager, but she kept asking me if she needed to speak to her. I'm completely confused as to what I could have done to offend. I was polite, if tired. I didn't rush her, but the lights were turning off over her head as this was all happening. I called her ma'am, I said please and thank you, I told her to have a pleasant evening... and she still called me rude and threatened to speak with my manager. Each time she did this, I told her she could if she liked and that I would call my manager for her. I even said that if I sounded monotone, it was because my allergies were acting up. She claimed it wasn't my tone, but she didn't say what I was doing that offended. She also repeated that she worked in retail a few more times in all this.
I really don't know why she was angry at me. I've never seen her before in my life. She got her shoes for a really low price. I even asked New Girl if she thought I had been rude, and she didn't think I had. The customer even yelled at me from the door, when she noticed me watching her, (which I was doing to see if I could lock the doors yet since it was after close now) to ask if she needed to speak with my manager, and I said she could if she wished. At this she left in a huff and watched me from outside as I locked the doors.
I wrote this because I would not be at all surprised if this customer did complain about my service and I wanted this to be fresh in my mind for my manager. I honestly believe I was very polite to her. I spoke a bit formally probably because I was tired and I tend to speak that way when I'm tired. But I don't know what I could have done or said to offend.
Other than her, I'd had a fantastic day with several lovely and thankful customers. What a way to finish :P
I feel much better for venting on here and to my boyfriend who pointed me to this site. He no longer works in retail, but I just started working retail not that long ago.
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