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....or knit cat sweaters.
I was going to title this, "mentally challenged should stop calling us".
These people I'm about to talk about call the library all the time. The questions they ask us are pointless. It's like they have nothing better to do and have to find someone to talk to. Even though I can hear other people in the background for at least 2 of these people.
First person
He's a guy whose real name sound like a name a butler would have; he's maybe in his 40's. He asks about science fiction/science fact. For example, "Is there really phasers/communicators/replicators like in Star Trek?" Also, "If people go to Mars, who will own Mars?" and "If people go to Mars, who will be govenor of Mars?" and "does the sun affect the tides?" My co-workers in general like him since he doesn't act like a dick. I just get tired when he calls us 10 times a day.
Second person
I call him "John Wayne Gacy" because his name on the caller id looks like "Wayne Casey". This man is a fucking dick. He will call wanting the address and phone number of some bizarre thing. Yesterday he called asking for the address and ph. number of a building that is in the Medical Center and the Galleria (which are far from each other). So I asked him is it in the Medical Center or the Galleria, and he said it was in both. This one building. Sigh. I found it and it's close to the Galleria and I give him the address. He asks for the name. Which the fucker gave me in the first place.
Then he calls back and puts me on hold and I hang up after 30 seconds. He calls back and I tell him I have to hang up if I'm on hold for more than 30 seconds. He goes on about how his phone messes up sometimes. Then he says something like "I need a phone number and address. I have this book, it's like an encyclopedia like WorldBook. Inside it says NSA publishing. I want to know what NSA stand for." And I try to find a publisher named NSA and I don't find it. I get back on the phone and I start to tell him that. Then he natters on about some other things in the book. I tell him I will see what NSA stands for. I find the website for the National Security Agency. Then My cw gets him and I get back on the phone (by now it's been 11 min. of me looking) and I hear him talking to my cw. I ask him what was going on and he said the phone disconnected. I tell him he's still on the phone with me (I would give him up to my cw, but that would have been cruel to her to go through all this shit). I tell him I found that NSA stands for National Security Agency.,and he tells me that the book says NSA stands for National Serials Asso.
You stupid fuck, you couldn't have found that out before you called us?
I told him to call back, we've been on the phone for 11 min.
One thing about this fucker is he questions time restraints. In general, we dont' have a time restraint (since a few years back). The idea is, if the question takes more than 5 min to answer (say, it's taking too long to find the stock price), we don't just get back to the customer when 5 min. have passes and say, "sorry, our time is up." But we do have time restraint when a person keeps on asking questions (like 5-10 diff. questions) and we tell them we have to go, they can call back, there are other people waiting for us. also, I have a few cws who will stay on the phone for 40 min. (more or less) because they are enjoying themselves.
One time someone told mr. clown killing machine there is no time restraint. so when I told him our time was up one day, he wanted to talk to a manager. And I was told not to antagonize him, even though he was told there was time restraint by the manager.
He is also the dick, when we can't find the answer to a question, who will then ask for the K****w**** library's ph. number. One day, after the third time I had him that day, he asked again for that library's ph. number. I told I gave it to him already today. He started on about how he had a mental illness and he is sick with blah blah blah. And he wanted to speak with a manager. And the manager told me not to antagonize him.
None of my cws like this man.
I was going to title this, "mentally challenged should stop calling us".
These people I'm about to talk about call the library all the time. The questions they ask us are pointless. It's like they have nothing better to do and have to find someone to talk to. Even though I can hear other people in the background for at least 2 of these people.
First person
He's a guy whose real name sound like a name a butler would have; he's maybe in his 40's. He asks about science fiction/science fact. For example, "Is there really phasers/communicators/replicators like in Star Trek?" Also, "If people go to Mars, who will own Mars?" and "If people go to Mars, who will be govenor of Mars?" and "does the sun affect the tides?" My co-workers in general like him since he doesn't act like a dick. I just get tired when he calls us 10 times a day.
Second person
I call him "John Wayne Gacy" because his name on the caller id looks like "Wayne Casey". This man is a fucking dick. He will call wanting the address and phone number of some bizarre thing. Yesterday he called asking for the address and ph. number of a building that is in the Medical Center and the Galleria (which are far from each other). So I asked him is it in the Medical Center or the Galleria, and he said it was in both. This one building. Sigh. I found it and it's close to the Galleria and I give him the address. He asks for the name. Which the fucker gave me in the first place.
Then he calls back and puts me on hold and I hang up after 30 seconds. He calls back and I tell him I have to hang up if I'm on hold for more than 30 seconds. He goes on about how his phone messes up sometimes. Then he says something like "I need a phone number and address. I have this book, it's like an encyclopedia like WorldBook. Inside it says NSA publishing. I want to know what NSA stand for." And I try to find a publisher named NSA and I don't find it. I get back on the phone and I start to tell him that. Then he natters on about some other things in the book. I tell him I will see what NSA stands for. I find the website for the National Security Agency. Then My cw gets him and I get back on the phone (by now it's been 11 min. of me looking) and I hear him talking to my cw. I ask him what was going on and he said the phone disconnected. I tell him he's still on the phone with me (I would give him up to my cw, but that would have been cruel to her to go through all this shit). I tell him I found that NSA stands for National Security Agency.,and he tells me that the book says NSA stands for National Serials Asso.
You stupid fuck, you couldn't have found that out before you called us?
I told him to call back, we've been on the phone for 11 min.
One thing about this fucker is he questions time restraints. In general, we dont' have a time restraint (since a few years back). The idea is, if the question takes more than 5 min to answer (say, it's taking too long to find the stock price), we don't just get back to the customer when 5 min. have passes and say, "sorry, our time is up." But we do have time restraint when a person keeps on asking questions (like 5-10 diff. questions) and we tell them we have to go, they can call back, there are other people waiting for us. also, I have a few cws who will stay on the phone for 40 min. (more or less) because they are enjoying themselves.
One time someone told mr. clown killing machine there is no time restraint. so when I told him our time was up one day, he wanted to talk to a manager. And I was told not to antagonize him, even though he was told there was time restraint by the manager.
He is also the dick, when we can't find the answer to a question, who will then ask for the K****w**** library's ph. number. One day, after the third time I had him that day, he asked again for that library's ph. number. I told I gave it to him already today. He started on about how he had a mental illness and he is sick with blah blah blah. And he wanted to speak with a manager. And the manager told me not to antagonize him.
None of my cws like this man.
This was more than 10 min, so cw told her to call back.
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