DAMN IT the scammer-be-gone spray almost worked

[Racket_Man]

but we all know how this one will eventually end

Me - need I say more (and I wonder why I am so grey)
OCD - other closing driver
SS - Sucky scammer

phone rings and I answer
Me - <standard opeing spiel> + "carryout or delivery??"
SS - delivery
Me - <gets phone number and brings up SS's record. I read the current address we have back to him>
SS - wel I have moved.
Me - <gets new address which seemed legit>
SS - and please tell the driver to CALL when they get there as I have to come down to get the order.
Me - no problem <makes note on the order> and what would you like to order to night??
SS - <gives me their order whilst jabbering to people in the background>
Me - OK the total will be $26.46 and delivery time is running about 45 minutes. so that should be there by around 10:45. <end call>

I get a double run in the meantime. when I get back to the store the MOD is on the phone with a customer. the "customer" claimes they placed an order a while back and have not yet received it. MOD gets the phone number, puts the customer on hold and looks up the customer number. you can see where this is heading.

YES it is SS's order. MOD then looks up who got dispatched on that order. it was OCD. we also notice that the order STILL has 10 minutes left on the ETA. MOD then notices that SS has hung up. we assume OCD got a hold of SS and all was well.

OCD returns shortly thereafter. and relates this tale. the address was not quite right. it was the address to the store below the upstairs apartments. not all that big of a deal. but when OCD tried to call SS NO answer goes straight to voice mail. OCD tries again to call SS. SS finally comes downstairs to get their order.

while OCD is relating the story the phone rings. It is SS complaining that his pizza is cold and burnt and it was SOOOOOO disgusting. MOD offers to remake the order and send it out ASAP but wants the original pizza back for "quality purposes" (a good catch all that is legit but catches scammers with a deer-in-the-headlights look).

SS "claims" the pizza was SOOOOO disgusting and nasty that he ACTUALLY walked down 3 flights of stairs and threw it in the apt. dumpster out back.

RED ALERT RED ALERT DANGER WILL ROBINSON

scammer alert. SS refuses and says again that he threw the pizza out in the dumpster. MOD says that there is not much he can do at this point because we DO need the "bad" pizzaback.

NOW SS starts on the "gimme your corporate number. Imma going get you in serioius trouble", etc. MOD gives SS the number and the web site address.

we all know how this will end. either Corp or franchise or the DM will give this guy lots of free stuff in the name "giood customer relations.


Another Rant on Somewhat the Same Subject
now having said all of this, another major pizza company is running commericals where if you get a "bad" pizza all you have to do is send the company a piture of said pizza and they will "make it right"

OK legit to a SMALL DEGREE

what I see is scammers coming out of the woodwork in droves with pictures of "bad" product. the company is making this SOOOO EASY it is not even funny. You all know how this goes.

Order gets delivered. order is in perfect condition when it leaves the drives hands. scammer then smashes the box, footballs the box, turns it upsidedown, swirls the toppings to make a mess, etc. scammer then takes picture sends e-mail GETS FREE STUFF and a vicious cycle begins.

is it just me or is the CORP management getting dumber and dumber each year????

[bainsidhe]

Not just corporate, the scammers are getting dumber too. Used to be they'd be at least somewhat devious in their schemes. Now it's pretty obvious.

[EricKei]

My area did something even dumber about a decade ago when I was working at DaddyJim's...In order to make sure that stores in my area were making pies right (especially making sure the dough is the right thickness), they seeded our Region (about 1/4 of the state) with free cards and disposable cameras, complete with little rulers and a free-postage mailer to send the cameras back when done. They asked the customers to order pizzas, track exact times, photograph pies the second they were opened, photograph the thickness, etc (that's what the rulers were for)...

If you are beginning to suspect that they were planning to use this as an excuse to "crack down" on stores and bitch at everybody, regardless of how things turned out, give yourself a gold star.

The thing is, the store where I worked had, by far, the fewest quality complaints in the entire region; this was mainly due to the fact that the SM arguably busted more ass than anybody else there, he worked hard to make sure everything was up to spec (by doing it himself -- if someone whined that "doing it right was tooooo haaaaard", he'd not only show them how to do it, he's get it done in half of the expected time -- he was good).

Now, would anyone like to guess which store in our are was the only one whose customers did NOT get free pizzas and cameras sent to them by corporate?

[NateTheChops]

I was wondering what that picture thing was all about.

On the otherhand, what's to stop a scammer from "making" his own pizza, taking a picture of that and sending it in?

[chainedbarista]

that was my thought, except they would most likely buy some nasty premade at a store (on sale, with expired coupon, of course), cook it, then mess it up some, take the pic and send it in, complaining of the 'lack of quality.'

the floodgates have opened and the channel of suck is fully released...

[Mr Hero]

Another Rant on Somewhat the Same Subject
now having said all of this, another major pizza company is running commericals where if you get a "bad" pizza all you have to do is send the company a piture of said pizza and they will "make it right"

OK legit to a SMALL DEGREE

what I see is scammers coming out of the woodwork in droves with pictures of "bad" product. the company is making this SOOOO EASY it is not even funny. You all know how this goes.

Order gets delivered. order is in perfect condition when it leaves the drives hands. scammer then smashes the box, footballs the box, turns it upsidedown, swirls the toppings to make a mess, etc. scammer then takes picture sends e-mail GETS FREE STUFF and a vicious cycle begins.

is it just me or is the CORP management getting dumber and dumber each year????

Wonder if delivery drivers could somehow take a picture of the pie just before it gets delivered.

[fma_fanatic]

Another Rant on Somewhat the Same Subject
now having said all of this, another major pizza company is running commericals where if you get a "bad" pizza all you have to do is send the company a piture of said pizza and they will "make it right"

OK legit to a SMALL DEGREE

what I see is scammers coming out of the woodwork in droves with pictures of "bad" product. the company is making this SOOOO EASY it is not even funny. You all know how this goes.

Order gets delivered. order is in perfect condition when it leaves the drives hands. scammer then smashes the box, footballs the box, turns it upsidedown, swirls the toppings to make a mess, etc. scammer then takes picture sends e-mail GETS FREE STUFF and a vicious cycle begins.

is it just me or is the CORP management getting dumber and dumber each year????

I said something similar to this to DDD last night when we saw the commercial. It's a bad opportunity for people who want to get something for nothing. I remember when the pizza boxes used to be flimsy and the pizza would stick to the lid, and then they'd use those little mini tables (as we called them in high school) to prevent it from happening.

[EricKei]

On the otherhand, what's to stop a scammer from "making" his own pizza, taking a picture of that and sending it in?

Probably nothing -- tho a good, experienced pizza slinger would be able to ID the toppings (or especially the dough) as not of our make and bust them, if the scammer wasn't careful about it. Whether this would actually make a difference to the (above store-level) brass or not is another story...

[EvilEmpryss]

Jeez, if I get a bad pizza (usually one with a topping I didn't order - and don't like - added to the others), the first thing I do is ask if the place wants it back to prove it was made wrong. Sheesh.

As for the quality-control commercials, I could see someone sticking the pizza under a broiler to make it burnt, but I don't think swapping a freezer pizza for a delivery one would work, even with corporate idiocy on full blast. Personally, I don't think that some slight squishing of the box top into the pizza is grounds for a remake (like in the commercial), but then I have the common sense to realize that stuff happens when drivers hit bad traffic, and I can always scrap the cheesy goodness off and plunk it back down on the pizza.

[MadMike]

Jeez, if I get a bad pizza (usually one with a topping I didn't order - and don't like - added to the others), the first thing I do is ask if the place wants it back to prove it was made wrong. Sheesh.

On a few occasions, they delivered the wrong pizza. Usually when I called them about it, they brought out a new one but didn't even ask for the other one back.

The one place that gave me the wrong pizza actually did exchange it, and as far as I know, delivered it to the intended recipient. That surprised me, since I had opened the box, and they don't know what I might have done to it. Not that I ever would, but you never know with people these days.

[PepperElf]

or google images... just to use someone else's photo etc...

[Pojodan]

Reminds me of an incident when I was in college.

Someone down the hall from my dorm room ordered 4 medium pizzas for him and his friends for the football game that evening.

The order arrived and it was made abundantly clear that the pizzas were made wrong. The pizza place had a 'we make it right or we'll remake it' guarentee, so the delivery driver said he'd go make it right and left the four pizzas behind.

The guy and his friends happily ate the wrong pizzas as they were fine.

Driver returns.. and guess what... the replacement pizzas were also wrong!

In the end, the guy had 12 pizzas piled up in his room. probably ate off them for a month.

[PepperElf]

we're they actually wrong or were they just saying it for free pizza?

[EricKei]

I think Pojodan is saying that they actually were wrong, twice o_O

While that's not something you would think could happen, I can personally attest to it from the pizza slinger end....it does >_<

[Racket_Man]

Now with more update added for your enjoyment

this update is partial SC and partial MIM (upper management not the poor MOD shifty who had to deal with this twice now)

guess who called AGAIN tonight????? yes the dumbass in my OP.


Quote from my orginal post

while OCD is relating the story the phone rings. It is SS complaining that his pizza is cold and burnt and it was SOOOOOO disgusting. MOD offers to remake the order and send it out ASAP but wants the original pizza back for "quality purposes" (a good catch all that is legit but catches scammers with a deer-in-the-headlights look).

SS "claims" the pizza was SOOOOO disgusting and nasty that he ACTUALLY walked down 3 flights of stairs and threw it in the apt. dumpster out back.

this time a server answers the phone and takes the order. he then repeats it back for verification. SS verifies the order is correct.

OCD get the run sees the address and "knows" what is about to happen. OCD delivers the order and heads back to the store.

I return from my delivery and MOD is on the phone with customer dealing with a "complaint". the server is next to the MOD verifying the original order was indeed correct. "Customer" is claiming that a topping is missing from the pizza. I ask the server what the address was and WOW guess what???? it is SS's address. fortuneately the MOD remembers SS and the last time he ordered and informs SS that the same situation applies this time around.

SS goes nutz on the MOD and wants the DM's number, the franchise number and corp number. MOD makes a call or 2 to the DM (I assume)

the decision was made (above MOD's head) to just give the guy a new pizza without getting the old and "wrong" one back

I swear these corps are the ones training the SCs and scammers and then the corps wonder why they are not making as much money as they used to. corp will break its OWN procedure or policy and thorw whomever under the bus.....


OPPPPPSSSSS I forgot where I was

Carry on.