Guest: Dave, I am coming in two weeks and would like an early check in
Me: we wont know about that until the day of arrival
Guest: ok well I need to know
Me: I am sorry we wont know until that day
Guest: well how likely am I to get in early?
Me: we dont know until the day of arrival
Guest: well if I call two or three days before, can you tell me then?
Me: we dont know until the day of arrival
Guest: I mean surely you must have some idea
Me: no ma'am
Guest: you're very rude and unhelpful....I just dont feel like you really care
Me: sorry you feel that way
Guest: can I speak to your manager?
Me: sure one moment
Me: we wont know about that until the day of arrival
Guest: ok well I need to know
Me: I am sorry we wont know until that day
Guest: well how likely am I to get in early?
Me: we dont know until the day of arrival
Guest: well if I call two or three days before, can you tell me then?
Me: we dont know until the day of arrival
Guest: I mean surely you must have some idea
Me: no ma'am
Guest: you're very rude and unhelpful....I just dont feel like you really care
Me: sorry you feel that way
Guest: can I speak to your manager?
Me: sure one moment
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