too good to shop here also paint

[Grape The Cat]

I'm too good to shop here.

I was working at the courtesy desk when a woman comes up and wantrs to do a return. She has no receipt.

HH=her highness (SC)
Me=me
M=manager

Me: Hi. Can I help you?
HH: I wanna return this lamp.
Me: Okay do you have a receipt?
HH: No. and I need cash back.
Me: Well, store policy is that you get store credit for items without a receipt.
HH: Not Acceptable!
Me: I'm sorry but that's store policy.
HH: Listen. I don't shop here. This lamp was a gift. Do you think i would shop at this type of store? Not acceptable.
Me: If you want i can call management.
HH: Do. Maybe they'll know about customer service.
M: Hi can i help you?
HH: I need to return this for cash.
M: Do you have a receipt?
HH: My god, why does that matter? NO. I don't have a receipt.
M: Well, then I'm afraid I can't give you cash back.
HH: Listen, i make good money. I don't shop here this store is beneath me.
M: Well, I'm sorry but..
HH: I need cash back.
M: I can't do that.
HH: Can't or won't? I'm gonna raise holy f-cking hell about this, and I am not leaving till I get cash back.
M: Ma'am.I am sorry I can't give you cash back.
HH: Not acceptable! (to me) GIVE. ME. MONEY. BACK.
Me: I'm sorry but..
HH : (Grabs my shirt) Now listen. Give me money back or I'll sue.
M: Ma'am, do not touch my workers.
HH: I'll touch whoever I want.
M: Not in this store. Please leave.
HH: F-ck you.
M: (into her walkie-talkie)Security to the courtesy desk.
HH: Fine I'll leave but I'll sue, you hooligans.
We never heard from a lawyer regarding this. (I'm sure that's a huge surprise)

Goodbye ol' paint

PG: Paint guy:
CW: co worker
M1: manager #1
M2: manager #2

PG: YOU LIED!!
CW: Sir?
PG: This exterior paint, I have to use it outside!!
CW: Well, yes..
PG: But it didn't say outside paint it said exterior paint. You Lied!!
CW: I'm sorry..
PG: Get me a manager.
M1: Hi can I help you?
PG: You Lied!! you said this paint is exterior paint. It's outside paint.
M1: Sir exterior means..
PG: You Lied!
M1: Sir..
PG: You rip off hard working people like me. You lied!!
M1: Sir..
PG: Get me another manager. Someone who knows customer service.
M2: Hi how can i help.
PG: You lied!!
M2: Sir?
PG This is exterior paint not outside paint. You Lie!!
M2: Do you want your money back?
PG: And free paint.
M2: Do you have a receipt.
PG: No.
M2: I can't give you your money back w/o a receipt.
PG: I need my money back and free paint because you lied.
M2: Sir I'm sorry but
PG: I'll contact the media you are ripping off hard-working people. You lied.
exeunt PG

[LillFilly]

O my Gods! The 2nd one made my brain bleed out my ears I swear!!!! MAKE THE STUPID STTOOOOPPPPP!!!!

I would just have to walk away from that guy before I beat him.

The 1st woman wasn't much better; yes, I'm better than you which means I can manhandle you. Should have gotten the police to give her a nice, shiny set of bracelets!

[TheMike]

HH : (Grabs my shirt) Now listen. Give me money back or I'll sue.
M: Ma'am, do not touch my workers.

"that ma'am is assault. we'll be quite glad to have you charged."

paint guy - holy f#% ! get a second neuron !!

[chainedbarista]

wow, exterior=outdoor; how in the world...? never mind, it's an sc, which catches everything.

as for hh, the minute she places hands on someone, she's overstepped (re: taken a flying leap) over her boundaries. good for your manager for standing up for you and kicking her self important ass out. i'm sorry that the police didn't have the pleasure of removing her instead.

[Magpie]

If your store is "beneath" her, then wouldn't trying to return a gift for cash (and assaulting and insulting people) also be "beneath" her?

[chainedbarista]

magpie, i would think so, but in her mind, she has every 'right' to that cash back for the gift. 'i'm too good to shop here.' *snerk* riiiight.

[MoonCat]

I love the "what does that matter" when asked for a receipt. "How do we know you didn't just pick it up off the shelf and carry it over here, ma'am?"

"What! Are you accusing me of trying to scam you? ARRGGJHHJH"

[PepperElf]

HH : (Grabs my shirt)

you have a lot more restraint than i do.

the second i'm touched like that my instincts kick in and i throw their hands off of me. and not gently.

[pitmonkey]

If some one grabbed me, defensive training would have kicked in.

[Mongo Skruddgemire]

For the first one, I'd have stated that unless she removes her hand from mr, she will not be getting them back.

As for the second one? This says it best...

[Jay 2K Winger]

I would have to say that if someone grabbed my shirt like that, one of two things would happen first. I'd either slap their hand away or shove them back, depending on the perceived threat level. Following that would be some statement from me on the lines of "Don't fucking grab me." With or without expletives.

That's crossing a line you don't want to cross with some people, grabbing them like that.

[Sarcastro]

I'm too good to shop here.
PG: I'll contact the media you are ripping off hard-working people. You lied.
exeunt PG

I LOVE getting these guys where I work. I love how surprised they sound when I just say "I understand. I'm sorry you feel that way. Please have them contact our media relations department. Thanks for calling". No, I'm not caving to your demands because you're going to the media. First off there's a million other stories more interesting and important than "Retard buys wrong paint, can't get his money back. More at 11." And even if they do hear you out... when they hear the real story they'll laugh him out of the station.

Where I work I get this threat maybe 4 times a day. Multiply that by maybe 300 reps give or take a hundred throughout the day and yeah... trust me, channel 7 knows about us. I mean, they should, we're one of their major sponsors. So sorry man, unless the problem is actually our fault and it's a slow news day and they feel like losing ad revenue, then you might as well go yell it on the corner next to Government Station with the weird religious cult guys and the insane homeless people.

Evil refund lady is another one that's fun to deal with. So posh and entitled yet, can't seem to pay their bills on time and get shut off. "I live in a 200,000 square foot home on the corner of Country Club road and Ivory Exclusivity drive and I pay taxes!..." Cool, then paying your bill to get the power back on won't be a problem for you. But good job keeping your cool and not breaking her wrist and walking away.

[ZedOmega]

HH : (Grabs my shirt) Now listen. Give me money back or I'll sue.

Me: Remove your hand from my shirt or get physically thrown out.

M2: I can't give you your money back w/o a receipt.
PG: I need my money back and free paint because you lied.
M2: Sir I'm sorry but
PG: I'll contact the media you are ripping off hard-working people. You lied.
exeunt PG

"And at a local store, a man was arrested for disturbing the peace. Eyewitnesses say the man was trying to get a refund on paint, because he misunderstood that 'exterior' meant 'outdoor'. The man was then laughed out of the store, where police were waiting to arrest him."

Oh, in a perfect world.

[DGoddessChardonnay]

O my Gods! The 2nd one made my brain bleed out my ears I swear!!!! MAKE THE STUPID STTOOOOPPPPP!!!!

I would just have to walk away from that guy before I beat him.

The 1st woman wasn't much better; yes, I'm better than you which means I can manhandle you. Should have gotten the police to give her a nice, shiny set of bracelets!

And she would have complained about the bracelets not being to her liking either:

SC: I don't want these bracelets. I don't wear such trash - only the best money can buy.

Officer: Since these are paid for by the taxpayers, you get what you paid for *slaps on cuffs and leads her out to the waiting car*

SeewhatImean, Vern?

[Food Lady]

If she makes such good money, why does she need the cash back so badly? Scammer.