I Like This Closing Greeting

[TelephoneAngel]

Coworker today to customer

"And you can fuck off as well!"

Slams phone down and storms out.



I like it and I'm thinking of adopting it for myself.

[BaristaTrav]

Short, sweet, and to the point. I say propose it to your managers as the new script for belligerent callers.

[PepperElf]

but now i'm dying to know what lead up to that...

[bainsidhe]

I've always worked in some form of customer service. I've had wonderful customers and some nasty ones. Only one customer has ever had me tell them to fuck off. I also told them to have a good night. (Granted, I yelled it after the f-bomb) In my case, the customer kept swearing, accusing me of certain unmentionable acts and would not leave. I shouted the "farewell", slammed the drive thru window and yelled for a coworker to call the cops if the jerks didn't leave within a minute. They left. Drinking and driving and drive thru is a BAD combination.

[Munkie]

but now i'm dying to know what lead up to that...

Seconded!!

[Shalom]

yelled for a coworker to call the cops if the jerks didn't leave within a minute. They left. Drinking and driving and drive thru is a BAD combination.

Why not call the cops anyway? Drinking and driving is a bad combination by itself, drive-through or no.

[bainsidhe]

Why not call the cops anyway? Drinking and driving is a bad combination by itself, drive-through or no.

Late at night is always the bar/party crowd. One never knows if the driver has imbibed (short of seeing an open container in-hand), but even if they haven't had anything to drink, the rowdy passengers get everyone else riled up. It may be wrong to assume most of the drive thru customers at 1am have been drinking, but assholes make me jaded.

Also, the local cops wouldn't show up quickly unless it involved a weapon (no joke). We'd call about a minor traffic accident, partygoers/loiterers taking over the lot, or about open containers and we'd get an officer arriving an hour or two later. Too late for anything to be done because people would be long gone.

[Sarcastro]

I've only cursed out one customer and that was by mistake. Customer got into it with me and I stayed calm through the whole time he was wishing death on my family because he left for vacation and forgot to cover his bill and was disconnected. I thought he'd hung up and I grumbled "Fu*kin' Dick", immediately noticed the call hadn't dropped and managed to hit the "release" button with the quickness. All I heard from the other end was was "what did...?"

Yep, break time after that. Glad they didn't record 100% of our calls back then.

[EricKei]

I had two calls in a row yesterday (literally, the second was ringing in as I was disposing of the first), from the usual scammers calling "from the Yellow Pages" who "just want to update our listing with them"...On the second, I just kinda blasted the "Sorry, we're not interested, please take us of your list, Thank you and have a nice day" spiel so fast that the woman on the other end actually said "WHAT did you just say?!" -- Fortunately, I SAID 'thank you', rather than the word I had indeed, been thinking, at that time. We also tend to get people trying to sell us <state-sponsored health insurance>...Thing is, WE are resellers for that very company. You'd think that the real place would have that little tidbit of information in their files already...

Those are almost as good as the cold-calling salesmen who refuse to ID themselves completely, are obviously calling in from another country (bad connections, et al), and ask for "The Owner of the business". Those don't even get an "I'll ask him" response. If they can at least pronounce his NAME properly, I give them the courtesy of telling them that he's not interested. Best was the guy who called 5x in one week, always left voicemails for *bossman*, never ever got a call back. On the 5th call, he mentioned this. I broke it to him gently (short version: "If he hasn't called you back, he's not going to"). Dude hasn't called back since.

[hinakiba777]

Seconded!!

THIRDED!