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There was this idiot who just left here. I heard a raised voice demanding to see the person in charge, and that all time Hit Parade phrase: You people are screwing me over!
BG: Seems the young man in question has an unfortunate affinity for alcohol, to the point that although he has just turned 21, he has 3 MIPs (Minor in Possession) on his record. In my state, certain offenses will qualify you for a sweet surprise called the Driver Responsibility Fee. What this means is that although you may have paid your ticket, the state will assess you an additional penalty. Any alcohol related offense is subject to that. Also, when he was caught with his last MIP, his license was suspended but he kept driving. Hence, he also now owes for driving while suspended. End BG
So the moment I go out to see him, he launches into a tirade how everyone is trying to rip him off, and screw him over, yada, yada. I open my mouth to speak several times, but he interrupts to keep on with the rant.
"Sir, do you want me to help you and explain, or shall I just sit here while you vent some more?" This shuts him up although I did hear an amused giggle from the customer at the next station.
I try to explain to him that the Treasury Department sent him at least 2 letters warning that he had to pay this additional fee or be suspended. "Well, I didn't get the letters! And I need my license reinstated right now or I lose my job! You screwed up because no one let me know I was suspended!"
"That is why I and the clerk both told you to call Treasury immediately. They will set up a payment arrangement over the phone, and roll all fees into it."
So I hand him the flyer we have that has the contact information on it. Now granted, he was extremely upset, but he couldn't find the phone number on the flyer inspite of the fact that the phone number is the largest thing on it (over an inch tall). I directed his eyes to the number, and as he dials it, he says, "You people need to have one of those metal detectors like they have at the courthouse."
I asked him very distinctly, "Sir, are you attempting to threaten me?"
He started to fold. "No, I just mean that you probably get a lot of really upset people here. I can't be the only one."
"Yes, you are. But then, most people don't have this kind of record."
So by now, he's on the phone to Treasury (and quite frankly, Treasury is 10 times harder than we are), and he is giving his information to the woman from Treasury. That is when I heard him say that he did not have an address, that he was homeless. In spite of the fact that he was talking on the phone, I said very distinctly to him, "You have no address, so how exactly were we supposed to notify you that your license was suspended?"
His eyes kind of flickered over to me, and then still speaking to Treasury, he gathered up his stuff, mumbled "Thank you" and left.
Just got off the phone with Region, and they told me to take the threat seriously, and file an incident report.
BG: Seems the young man in question has an unfortunate affinity for alcohol, to the point that although he has just turned 21, he has 3 MIPs (Minor in Possession) on his record. In my state, certain offenses will qualify you for a sweet surprise called the Driver Responsibility Fee. What this means is that although you may have paid your ticket, the state will assess you an additional penalty. Any alcohol related offense is subject to that. Also, when he was caught with his last MIP, his license was suspended but he kept driving. Hence, he also now owes for driving while suspended. End BG
So the moment I go out to see him, he launches into a tirade how everyone is trying to rip him off, and screw him over, yada, yada. I open my mouth to speak several times, but he interrupts to keep on with the rant.
"Sir, do you want me to help you and explain, or shall I just sit here while you vent some more?" This shuts him up although I did hear an amused giggle from the customer at the next station.
I try to explain to him that the Treasury Department sent him at least 2 letters warning that he had to pay this additional fee or be suspended. "Well, I didn't get the letters! And I need my license reinstated right now or I lose my job! You screwed up because no one let me know I was suspended!"
"That is why I and the clerk both told you to call Treasury immediately. They will set up a payment arrangement over the phone, and roll all fees into it."
So I hand him the flyer we have that has the contact information on it. Now granted, he was extremely upset, but he couldn't find the phone number on the flyer inspite of the fact that the phone number is the largest thing on it (over an inch tall). I directed his eyes to the number, and as he dials it, he says, "You people need to have one of those metal detectors like they have at the courthouse."
I asked him very distinctly, "Sir, are you attempting to threaten me?"
He started to fold. "No, I just mean that you probably get a lot of really upset people here. I can't be the only one."
"Yes, you are. But then, most people don't have this kind of record."
So by now, he's on the phone to Treasury (and quite frankly, Treasury is 10 times harder than we are), and he is giving his information to the woman from Treasury. That is when I heard him say that he did not have an address, that he was homeless. In spite of the fact that he was talking on the phone, I said very distinctly to him, "You have no address, so how exactly were we supposed to notify you that your license was suspended?"
His eyes kind of flickered over to me, and then still speaking to Treasury, he gathered up his stuff, mumbled "Thank you" and left.
Just got off the phone with Region, and they told me to take the threat seriously, and file an incident report.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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