Guest: yea Dave, I just arrived and the office is closed
Me: ok well your check in packet is in a lock box and I will give you that number..it's....
Guest: hold it, I dont know what a check in packet or a lock box is
Me: well all your keys and map to the property will be in a box at the check in office
Guest: check in office? what the hell does that mean, Dave? Is that where I am now?
Me: yes sir
Guest: well why didnt you say that?
Me: ok you are in lock box 12
Guest: where is this lock box? I dont see a lock box
Me: right by the side door
Guest: what do you mean by the side door, Dave?
Me: well there are only two doors at the office
Guest: dont get sarcastic with me
Me: I'm not
Guest: ok I see the lock box, now what?
Me: it's lock box 12
Guest: I dont see lock box 12
Me: the numbers are right on the boxes
Guest: Dave, I dont appreciate you talking to me like an idiot
Me: I am trying to help you, sir
Guest: ok I found 12, why the hell must this be so difficult? Ok Dave, I need you to stay on the phone with me until I find the property I am staying at
Me: I cant do that, sir...if you get lost, you can call us back
Guest: God damnit, you just dont want to work with your customers, do you?
He calls back
Guest: Dave, I have a package I am expecting
Me: the office is closed, you'll have to get it tommorow
Guest: no, I need it tonight
Me: well I am sorry, the office is closed
Guest: look, I am not here to accomodate you, you are here to accomodate me
Me: right but the office closes at 5
Guest: I dont care....I am the customer
Me: I am sorry sir
Guest: get me your manager
Me: the office is closed
Guest: listen here you little fuckwad...I am not...
CLICK
Guest: Dave...why did you hang up on me?
Me: because you cursed at me
Guest: where are you, Dave?
Me: thats none of your business, sir
Guest: Dave, if I have to send the fucking FBI after you, I will
Me: send them....but if you'll excuse me I have other calls to take
Guest: who the fuck do you think you are to treat me like this? How dare you......
He hasnt called back yet nor has the FBI shown up but I think on Monday I will be able to tell you how this turned out
Me: ok well your check in packet is in a lock box and I will give you that number..it's....
Guest: hold it, I dont know what a check in packet or a lock box is
Me: well all your keys and map to the property will be in a box at the check in office
Guest: check in office? what the hell does that mean, Dave? Is that where I am now?
Me: yes sir
Guest: well why didnt you say that?
Me: ok you are in lock box 12
Guest: where is this lock box? I dont see a lock box
Me: right by the side door
Guest: what do you mean by the side door, Dave?
Me: well there are only two doors at the office
Guest: dont get sarcastic with me
Me: I'm not
Guest: ok I see the lock box, now what?
Me: it's lock box 12
Guest: I dont see lock box 12
Me: the numbers are right on the boxes
Guest: Dave, I dont appreciate you talking to me like an idiot
Me: I am trying to help you, sir
Guest: ok I found 12, why the hell must this be so difficult? Ok Dave, I need you to stay on the phone with me until I find the property I am staying at
Me: I cant do that, sir...if you get lost, you can call us back
Guest: God damnit, you just dont want to work with your customers, do you?
He calls back
Guest: Dave, I have a package I am expecting
Me: the office is closed, you'll have to get it tommorow
Guest: no, I need it tonight
Me: well I am sorry, the office is closed
Guest: look, I am not here to accomodate you, you are here to accomodate me
Me: right but the office closes at 5
Guest: I dont care....I am the customer
Me: I am sorry sir
Guest: get me your manager
Me: the office is closed
Guest: listen here you little fuckwad...I am not...
CLICK
Guest: Dave...why did you hang up on me?
Me: because you cursed at me
Guest: where are you, Dave?
Me: thats none of your business, sir
Guest: Dave, if I have to send the fucking FBI after you, I will
Me: send them....but if you'll excuse me I have other calls to take
Guest: who the fuck do you think you are to treat me like this? How dare you......
He hasnt called back yet nor has the FBI shown up but I think on Monday I will be able to tell you how this turned out
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