Tales From Department 5 vol. 1

[Demolition Man]

The story about the wifi woman reminds me of this....

http://www.youtube.com/watch?v=S0zt4opqL18

[mikoyan29]

Okay, how is it bad customer service to tell a customer if he has too many items? What about all the people that end up behind him that want to get out of the store quickly. Seems to me letting one person break the rules is bad customer service to multiple people. But what do I know....I didn't get my lobotomy...err...MBA.

[Marmalady]

Okay, how is it bad customer service to tell a customer if he has too many items? What about all the people that end up behind him that want to get out of the store quickly. Seems to me letting one person break the rules is bad customer service to multiple people. But what do I know....I didn't get my lobotomy...err...MBA.

One of the best tales I heard of (but can't remember where alas) was of an express checkout where a woman was unloading her shopping - well in excess of the limit, of course, and a queue behind her.
The operator glanced rather pointedly at the '10 items or less' sign, at which the woman blustered -
'I must have lost count!'
To which the operator replied with exaggerated politeness;
'Don't worry madam, I assure you that everyone behind you has been keeping count for you!'

[Dracalous]

It gets harder and harder to not murder people when they ALWAYS insist on putting every. single. item. on the belt/counter at once. I've stopped with friendly suggestions. I just focus on finishing the transaction and not freaking out.

[teh_blumchenkinder]

Isn't that better than them putting just *one* on, waiting for you to scan it, then putting the next of *xtrillion* on?
... What *is* the happy medium, anyway, D?

[Kheldarson]

I hated having to be on express. Nobody could ever figure out the limit. Yeah, I'm willing to take you if you have 30 or under. I'll even take 40. But pushing over 50? I don't have that much space!

So, of course, I'd always have the Chinese restaurant owner coming through my line with three pallets full of soda to be rung. >.< I rang up over 250 sodas for him once...

[C. Cecil Ivanish]

ergh, what is it with people and quick checkouts? there's a limit, maybe it's the word 'limit' that confuses them?

I think that one of the supermarkets I used to shop to in Italy had an automatic block and the quickscan wouldn't ALLOW more than 20 (maybe it was 25) items to be scanned. When the limit was reached it would just conclude the transaction automatically.
I never witnessed anything "interesting" (I used to shop in non-busy times when I was at Uni), but I can imagine.

[Dracalous]

I think that one of the supermarkets I used to shop to in Italy had an automatic block and the quickscan wouldn't ALLOW more than 20 (maybe it was 25) items to be scanned. When the limit was reached it would just conclude the transaction automatically.
I never witnessed anything "interesting" (I used to shop in non-busy times when I was at Uni), but I can imagine.

Ah, what wonders we Americans miss out on...

[fireheart]

What the hell is zoning?

[Mytical]

It's been awhile, and my memory is not the best..but zoning is also called 'Facing' I believe. Basically, making everything look nice and neat. Picking up strays, filling empty spots, etc.

[CrazedClerkthe2nd]

What the hell is zoning?

Zoning is Wal-mart speak for "organizing shelves"


In my adventures in zoning DVDs, I've witnessed some baffling and irritating occurrences. I've seen people pull a DVD off the shelf from a spot right in front of their face, look at it, and reach aaaaaaallll the way to their left or right to put it in an empty space or a space with a different DVD

This happens to me all the time at the games store and its even more blatant there. A customer will take a game case off the wall, leaving a open rack where the case was, then proceed to put the case back somewhere other than the gap in he wall staring them in the face.

[fireheart]

Ah, we refer to it as "face-up" at my work. I've had to face up a few times given that corporate decided to cut nightfill hours back to the bare minimum.

[Mike Taylor]

What the hell is zoning?

In some retail stores, employees are assigned a zone in which they work. In addition to straightening your zone and making it look nice, zoning serves the double purpose of helping to minimize theft. It also means there's an associate in the immediate area who can answer questions or otherwise help a customer.

Of course, this only does any good if management and floor staff consistently maintain this set up. It also falls apart if the zone to which you are assigned is so bloody huge it could be a retail store to itself.

[DGoddessChardonnay]

I don't have good luck with wally werld spring loaders. I usually leave it awkwardly piled on top of its snugly loaded brethren.

We have those type of shelving installed on my HBA aisle at the Litter Box for the cough/cold/allergy products, analgesics (ie, OTC pain meds) and deodorant.

I see stuff every day tossed about because people are too lazy to put the stuff back where it belongs and it has become one of my biggest hatreds of my job now. Shame I can't walk the aisle nonstop with a cattle prod . . . .

[Ironclad Alibi]

Shame I can't walk the aisle nonstop with a cattle prod . . . .

Now you know they would just make you buy your own batteries for it. Not that it wouldn't be worth it.