doesn't like my answer - wants to get me fired (long rant)

[venroses]

I work as a desk person for a chain of drug stores. I've worked here for just over a year, and have so far had been doing pretty good with putting up with stuff... up until September when I came back from vacation. Its like I completely lost my patience with dumb angry people. Before, i worked for a DQ and I had no patience at all, if you were rude to me for no reason....game over.

A older lady wants a price check on a set of stockings. They are a 3 pack, ringing up as 14.99. I hear the commotion at the till and I go over there and she says "I saw 6.99 and thats what I'm paying." So right off the bat, I don't really want to help her now because this lady is ruuude. She was also already rude about the price to 2 other co workers even before I even came up.

So I get to the aisle and I see the problem. In the aisle with the stocking there are 6.99 "value pack" 3 - packs on the bottom of the section. On the top of the section are 14.99 3 packs, of not even the same kind of stocking. Someone else must of placed this one pack she picked up and put it in the 6.99 section. Happens alll the time. This is the main reason why most labels will state package & model numbers.

I explain and then she starts getting unreasonable. She says that isn't her problem and she should get the 6.99 price. I tell her no. She asks who put it there and it isn't her problem, she saw the 6.99 and thats what shes going to pay! She also tells me that she worked in this industry and went to school for it for 4 years. And that she wants the 6.99 price. And I'm going to give it to her.

I try to explain that things get misplaced all the time, and she just keeps interrupting me and tell me about her experience. About 5 minutes go by, and I start to shake (I don't do well with dumb confrontations). I'm trying to explain that if a staff member had stocked a whole shelf with the wrong stuff, then maybe. But not because of one package. She still keeps trying to tell me about her experience, blah blah. And I lose my patience (I don't have a lot) and I tell her that I don't care if she went to school for 4 years, she's not going to get it.

She asks for my manager and as I'm walking away she says she's going to make sure I don't work here anymore.

Fortunately for me, awesome super is working and of course I`m right so she says no as well. Lady doesn`t get want she wants and super tells me later that this lady was very rude and wasn`t saying very nice things.

She checks out a few minutes later and tell one of the co workers that she is going to call and complain about me because I was apparently very abusive to her.

Okay, first. This lady was rude from the beginning, and sorry... if you actually took classes, and worked in the industry, you would know that if stores were to price adjust an item just because another random person put them back in the wrong spot, it would be chaos! could you imagine?! I am also not obligated by the scanning code to give it to you because the label clearly states the correct item...

But unfortunately, if she does call head office they will probably throw a gift card her way and I'm not sure what my management would do if she called them. They're 50/50 on my side. I wouldn't get fired through... so at least if I see her again, I can be "oooh weird, still work here!"

Dumb last 10 minutes of my day...I guess we will see what happens.

[bhskittykatt]

When we have a situation like that where they say "I'm calling corporate!" I usually call corporate first and give them a heads up on the situation and our side of the story. You can bet that she's going to twist it in her favor.

Rude customers suck.

[MaseMan]

Who's to say she didn't just put the package there first herself? "Oh, it's in the wrong spot..."

[Bright_Star]

Who's to say she didn't just put the package there first herself? "Oh, it's in the wrong spot..."

Sad to say that it happens more often than not.

[Mondestrucken]

Years ago, I had a part time job as a fabric cutter at Joann Fabrics. A customer tried claiming that since she found a bolt of silk ($18.99/yard) in the bottom clearance rack (Everything 75% Off), we had to sell it to her at that price. I pointed out that the bolt itself was not marked down in magic marker, as was every other bolt on the rack. No, we had to sell it at that rate!

So, I told her that everything had to be scanned for the SKU, for inventory purposes, and that if I were to override the price, corporate would call me up to question the transaction, "And, ma'am, the first thing they are going to say to me is how do you know the customer didn't just put the bolt in the clearance rack herself? Not that I am saying that, but corporate will."

This spiked her, in that I laid the accusation right out there, but blamed corporate for it. It was also my way of pre-empting her call to corporate (not that I actually knew if corporate would stand firm, but I should made her think they would).

She never called.

[Gaki]

We're allowed to sell things at the correct price as long as it's correct, if someone gets belligerent we're required to sell things for the lower price. It's really our call. I had two instances where this was a factor, one where I was quiet and one where I was loud.

Guy screamed at me that cigars were a lower price. And when I say screamed, he looked like he was about to punch me. I did it, told him to calm the hell down (I believe that's exactly what I said but very quietly) and he left.

Another guy started leaning over the counter screaming that it was false advertising even though I was giving him the lower price. I told him I didn't change the tags (manager's job) and he wouldn't stop yelling, everyone was staring at him and I SCREAMED at him that it wasn't my fault and it wasn't my job. Everyone pretty much stared at him like he'd assaulted me and he left rather sheepishly.

[Thedarlingangel]

Customers will do anything to get their way or something free out of it. It's the same with the hotel business. I see it all the time. They will gripe over the smallest thing like not haveing an ice bucket liner, then say the clerk is rude, then wind up with a free night stay just to shut them up so we get no foul points on madalia scores. It's sad really.

[NateTheChops]

My personal favorite (Man I have a new personal favorite in every discussion don't I?) is when the item rings up at the sale price and the customer asks, "And how much is that on sale?" Or, "That's supposed to be on sale."

[MoonCat]

OK, leaving aside that anyone with a brain should be able to see that the package she had wasn't the same as the rest of the packages next to the $6.99 tag....She wants to get someone fired over $8.00? $8.00?? For SOCKS? Really?

What a scumbag.

[Android Kaeli]

^I've heard things from former co-workers about customers they've had, where they'd have them fired for less then a dollar. It doesn't surprise me that customers would do this, either.

[Red_Dazes]

This kind of thing is already starting to bug the crap out of me...and our store has only been open two months! Our art markers go on sale about ever 2-3 weeks. But right on the bottom of the add it says (EXCLUDES COPIC) in caps too btw.

What do you think I get to hear every week. "Buuuut markers are on saaaaalllleeee! False advertising!"

...evil monkeys....

[Food Lady]

I wouldn't be required to give it to her. My store isn't going to let me mark it down by eight dollars, more than 50%! The only way that's happening is if we actually signed it wrong.

[Retail Associate]

When I worked in the garden center there was a woman who came in quite often to search for torn bags of top soil. Whatever she found she could buy at a reduced price.

Weeeelllll, eventually she'd bought all the torn bags so she had the brilliant idea of tearing them open herself to get the reduced price. She got away with it a few times until I caught her red-handed one day.

I don't think I ever saw her there again.

Bitch!

[blas]

Unfortunately, people are assholes and don't care to put things back in the right spot.

A few years ago, there was a guy at the local Wal-Mart throwing a screaming fit about candles that he picked out that were in a clearance spot, but were actually full price/higher end candles. I mean this guy was red in the face, sweat beds at his hairline, screaming like a child who can't have candy.

You don't have to have worked anywhere to know that people will put things wherever they want. There's only a small percentage of people who are actually diligent and care enough to put stuff they don't want back in its original spot, or will flag someone down to put it back for them.

[XCashier]

It was also my way of pre-empting her call to corporate (not that I actually knew if corporate would stand firm, but I should made her think they would).

I would think, for the really expensive fabrics like silk and velvet, they would stand firm. (Heck, I'd love to buy that pretty blue/purple dupioni silk at 75% off; I'd buy the whole bolt!) Otherwise, it would add up to a very large loss for the store.