What motor is this?

[xXAlphaXx]

So I work as technical support for an electronics company and we get our fair share of SC. Here's the one that I was so joyously blessed with too start out my day.




Me: Hello, and thank you for calling :company: :company slogan:, can we start with your telephone number, area code first?

SC: Look, I have been given the run-around all day and I just want some questions answered.

Me: Okay ma'am, how can I help you today?

<We have too log each of our calls so we can keep a track of customer activity, so I look at the caller id, and I put in her phone number and nothing comes up, she hasn't called us once yet today unless it was from a different phone>

SC: Well I have this antenna, the model number is :model number: and the motor on the antenna will not turn it anymore.

Me:Okay, I'm going too look that antenna up and see if we can get that fixed for you.

SC: I've had this for about 6 years and now all of a sudden it doesn't work.

Me: Okay ma'am, let me see what I can do for you.

<At this point I know she's screwed, very few of our antennas come with motors and the ones that do, the motors are very crappy. And if the motor is burned out, the motor only has a one year warranty while the antenna has a limited lifetime. SC's never understand this.

Either way, I look up her antenna and their is no motor included in this product.>

Me: Okay ma'am, I am looking at this antenna and I am seeing that their is no motor included on it. Are you sure the motor came with this antenna?

SC: Yes.

<Double checks, nope! Supervisor checks, nope! No motor, period.>

Me: Well, ma'am I am not seeing any motor included with this specific antenna. Are you sure it is :model number:

SC: Yes.

Me: Well, ma'am their is nothing we can do for that motor as no motor comes with that antenna.

SC: Well the antenna has a limited lifetime warranty, so can you send me a new motor anyway.

Me: <explains warranty differences> And even if that motor was still under warranty, their is no motor listed here for this antenna.

SC: So :company name: will not stand by their products?

Me: Ma'am, those are the warranties and we have too abide by those.

SC: Me and my husband disagree, the motor came with it.

Me: Their is no motor listed here in the included materials.

SC: Fine, then I will take this too the BBB and make sure that I will never buy one of your products again.

Me: Okay ma'am, I apologize for the inconvenience, <enthusiastically> Thank you for calling :company name:, have a GREAT day! <hangs up>

Me: Bitch.

[bainsidhe]

I'm always amused by the folks who bought something 20 years ago, ayet are shocked when I explain we won't repair something so old and they'd have to buy a new one. Cost of a new one is $20.

[RetailDemon]

I'm always amused by the folks who bought something 20 years ago, ayet are shocked when I explain we won't repair something so old and they'd have to buy a new one. Cost of a new one is $20.

I have the same issues where I work. Someone will bring in a piece of luggage that is 20 years old and think someone will fix it. SC's fail to understand that manufacturers don't make parts for these antique pieces!
Also, we have people who come in for luggage repairs whining,"But it has a lifetime warranty!" Yes, a limited lifetime warranty against defects and flaws, not for damage occurred during travel.

[XCashier]

I'm always amused by the folks who bought something 20 years ago, ayet are shocked when I explain we won't repair something so old and they'd have to buy a new one. Cost of a new one is $20.

Which is probably less than they'd pay to repair the old one.

[wolfie]

Either way, I look up her antenna and their is no motor included in this product.>

Me: Okay ma'am, I am looking at this antenna and I am seeing that their is no motor included on it. Are you sure the motor came with this antenna?

SC: Yes.

snip for space

Me: Ma'am, those are the warranties and we have too abide by those.

SC: Me and my husband disagree, the motor came with it.

Sounds like this is a TV antenna with a rotator. Back in the '70s and '80s, "wireless hut" sold such items, and my guess is that "the motor came with it" means that they bought an antenna and a rotator as separate items, but at the same time, and only gave you the model number for the antenna.

Of course, if they're in the U.S., an antenna they bought 6 years ago wouldn't be any use, since now they'd need one compatible with digital TV.

[MoonCat]

Sounds like this is a TV antenna with a rotator. Back in the '70s and '80s, "wireless hut" sold such items, and my guess is that "the motor came with it" means that they bought an antenna and a rotator as separate items, but at the same time, and only gave you the model number for the antenna.

Of course, if they're in the U.S., an antenna they bought 6 years ago wouldn't be any use, since now they'd need one compatible with digital TV.

<sarcasm> No! They told me this one would work for the life of my TV and I'm still using the same TV! <end sarcasm>

A lot of people are unwilling to believe that any piece of equipment, anywhere, ever wears out. If you try to tell them otherwise, you must be lying.

[protege]

Sounds like this is a TV antenna with a rotator. Back in the '70s and '80s, "wireless hut" sold such items, and my guess is that "the motor came with it" means that they bought an antenna and a rotator as separate items, but at the same time, and only gave you the model number for the antenna.

My parents still had one of those, even though we had cable. At the time, it still worked...but since it was going to be a pain to remove...they left it in place. That is, until some heavy winds sent the antenna crashing to the patio a few years back As far as I know, the wiring for the rotator is still in place, but the switch itself is now gone.

[MaseMan]

How much do you want to bet they also purchased it well more than six years ago?