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I've been at my new job as a front desk motel clerk for all of a week, and I've had my first annoyance during my first shift by myself. Figures 
I was helping some construction workers at the desk, they were checking into their rooms. Being new, I'm still slow with the system and figuring everything out, so it was taking me a bit. While I was checking in the first room, I got a call. The lady on the phone wanted to make a reservation, but didn't want to pay the long distance charges from Canada. She wanted to know if there was a toll-free number, but the one we have goes directly to central reservations, and she wanted to handle things directly with the motel. So she gave me her number and wanted me to call her back immediately. I told her that I was helping some other guests in the lobby and that I would call her back as soon as I could.
I hung up the phone with her and went back to checking in the 2 rooms for the workers. Not 5 minutes later, she called back.
Me:
IL: Impatient Lady
Me: Good afternoon, thank you for calling <us>, this is ExRetailDrone.
IL: Yes, I called you a bit ago. You said that you would call me back.
Me: I'm sorry, ma'am, but I'm still handling some guests at the desk. I will be able to call you back as soon as I'm finished with them.
IL: I want to make a reservation and it's so expensive to call from Canada.
Me: I understand that, ma'am, but I am currently with some other guests at the desk. As soon as I am finished with them, I will be able to call you back.
IL: Well, how long with that take?
Me: No more than 5 or 10 minutes.
IL: Alright. Bye.
I finished up with the workers, and gave IL a call back. I got her voice mail
I waited about 5 minutes and tried again, finally got an answer. I got her reservation all taken care of, but she kept on asking someone in the background to answer some of the questions I was asking her. She kept chattering on at me about random things, and it just took way longer than it should have. No wonder she didn't want to foot the bill
I was helping some construction workers at the desk, they were checking into their rooms. Being new, I'm still slow with the system and figuring everything out, so it was taking me a bit. While I was checking in the first room, I got a call. The lady on the phone wanted to make a reservation, but didn't want to pay the long distance charges from Canada. She wanted to know if there was a toll-free number, but the one we have goes directly to central reservations, and she wanted to handle things directly with the motel. So she gave me her number and wanted me to call her back immediately. I told her that I was helping some other guests in the lobby and that I would call her back as soon as I could.
I hung up the phone with her and went back to checking in the 2 rooms for the workers. Not 5 minutes later, she called back.
Me:
IL: Impatient Lady
Me: Good afternoon, thank you for calling <us>, this is ExRetailDrone.
IL: Yes, I called you a bit ago. You said that you would call me back.
Me: I'm sorry, ma'am, but I'm still handling some guests at the desk. I will be able to call you back as soon as I'm finished with them.
IL: I want to make a reservation and it's so expensive to call from Canada.
Me: I understand that, ma'am, but I am currently with some other guests at the desk. As soon as I am finished with them, I will be able to call you back.
IL: Well, how long with that take?
Me: No more than 5 or 10 minutes.
IL: Alright. Bye.
I finished up with the workers, and gave IL a call back. I got her voice mail
I waited about 5 minutes and tried again, finally got an answer. I got her reservation all taken care of, but she kept on asking someone in the background to answer some of the questions I was asking her. She kept chattering on at me about random things, and it just took way longer than it should have. No wonder she didn't want to foot the bill
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