Video on Demand...you want me to what???

[csrindy]

Hi everyone! New person here!! I've read everyone's posts on this forum and knew I had to tell you all mine! See I use to work at *le gasp!* Charter Communications And the one thing I came to HATE, LOATHE and DESPISE was charter video on demand. For those not familiar with it, it's a FREE service (keep that in mind for later) that normally has free movies and new releases as well as TV shows, and unfortunately it's the gateway for adult movies as well. Over half my calls ever taken were due to problems with this FREE service. These were some of my favorite ones:

Me - Awesome Rep
SC - Bitchy, horny, preggo, nasty...take your pick

=========================
SC: My video on demand isn't working! I started this fucking movie and it stopped!!!! Get me my damn movie!!!!
Me: I'm sorry about that ma'am, we are experiencing some problems in your area but I can try to get it working for you. (blah blah blah trouble shooting blah blah)
SC: It's giving the same damn error!! I want my movie! This is unacceptable! I demand you to *wait for the magic words* give me a credit for this.
Me: Ma'am you didn't pay for the movie, it's on our free list and...
SC: GIMME MY CREDIT!
Me: I can't do that for a free movie, ma'am...
SC: I PAY FOR MY SERVICES!!!
Me: Not for On Demand, it's a free service that comes with your cable box...
SC: Well gimme something for free
Me: I can't do that ma'am however I can give free advice, order your free movie in about 30 minutes and see if it works, if not give us a call back, but I will not give you anything else for free nor any credit
SC: ...... *click*

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Me: Thank you for calling this is Indy how can I help you
HC (horny customer): what are you wearing
Me: I'm sorry sir, are you calling regarding your services?
HC: I wanna order *insert cheesy porno title here* and you talk dirty to me
Me: I'm sorry sir but if this call isn't about your services, I'll have to ask you to call back when you do have a question. Have a good day

==========

Now I won't even go into UFC Saturdays (hell in a handbasket). Q's of 500 for 2 hours before the event and 4 hours after for whiners who missed it. Hey guess what assholes you can order it with your remote!! I've had people demand I send out tech's to switch out their remote BATTERIES...not the remote...just the batteries Here are some where you can feel your IQ drop a few points:


Customer: "You've made a mistake...I don't owe your company $600 now turn my f**king s*it back on or I'll f**king sue you, you lazy b*tch!"
Me: "Ma'am, you're account is flagged as too many returned checks, meaning that the checks we've received have been returned to us because there's no money to cover them. I can however take a payment using a credit card, or you can make a payment at the local office..."
Customer: "What the f*ck does that mean!? That's bullshit!"
*customer hangs up*
--Yeah I love those!
==========================

Me: "Have you ever thought about getting our dvr service? You can record your favorite programs--"
Customer: "No cause all you'll do is use your computer to hack into it and find out what I'm watching then give it to the government, well that is invading privacy, young lady, so don't ask me to buy that sorry piece of equipment, I know what you all are about...."
---Ok yeah cause I really give two shits about all the porn you order

=============================
"I'm living off disability and can barely stay afloat. I paid $200 to play this poker game online to make a living and you're telling me there's an outage?!"
--..... really?

=============================

"I'm taking a nice hot bath and now I need to get out to unplug my box all the way downstairs?"
--Nope I expected you brought it into the bath tub with you, dumb ass

[AtDIelement]

to

I enjoyed every one of your responses to those.

[blas]

I miss On Demand and digital cable Such is being poor. And finding a landlord who provides basic cable in your rent.

Now if only we'd quit losing a few channels every year to the upgrade package

[protege]

Now if only we'd quit losing a few channels every year to the upgrade package

Don't even get me started on that. Within the past couple of years, Crapcast has been moving channels onto their more-expensive HD service. Sorry, but I can't justify spending roughly $100 (~60 for basic service, and then an additional 40+ for the basic HD package) per month for TV. That's why there's usually not much on TV, but at least I have a half-dozen shopping channels or variations of ESPN Considering that I don't watch much TV to begin with, I'm actually considering dropping it totally.

[Andara Bledin]

First, to

See I use to work at *le gasp!* Charter Communications

Oh, geez. You poor thing. Charter is our local cable provider and I would consider satellite internet (ok, not realy, but it's a near thing) than go with them.

Considering that I don't watch much TV to begin with, I'm actually considering dropping it totally.

My TV has only been hooked up to the XBox 360 (games & Netflix) and the computer since we moved nearly 3 years ago.

We almost don't miss it.

Although, we'd likely go back to satellite TV if our apartment complex didn't ban the dishes.

^-.-^

[csrindy]

Thank you for the warm welcome! Granted some customers were awesome to me so I went out of my way for them, there were others but didn't even deserve the service. My favorites were those who acted like they barely spoke english, but refused a translator.

[LingualMonkey]

@ Protege

We snipped the cable/satellite teat a couple of months ago. There has been not a single complaint in my house about no TV. NetFlix and DVDs cover 95% of what we want, and most of the shows we watch are available online anyway.

@ Indy

Aloha!

[MoonCat]

Hi, welcome! Don't you love people who want credit for free stuff! We get that at work too...the people who get free ads make more of a fuss over problems than the paying customers do.

I'm so glad I never got cable. From what I hear from friends, the price goes up every few months, and I watch so little TV it really wouldn't be worth it. I can find most stuff online if I want to see it badly enough.

[Midnight]

Yeah, I cut the cable cord back in 2008 and frankly haven't missed it one bit. A decent indoor antenna and $9 a month for netflix get the job done just fine versus spending over $100 month for cable/internet service after you fall off their promotional rates. The DSL I have from AT&T isn't the greatest, but it's better than putting up with Charter's inconsistent cable speeds and more frequent outages.

But yeah, I could imagine working for Charter could give you quite a few SC's. Welcome also!

[blas]

I can't say for sure because I'm not always home and my computer isn't always on, but I haven't experienced an internet outage in over a year now. That's a freaking record with Charter

[NateTheChops]

Welcome aboard. I have enjoyed On Demand services a number of times. I like some of the shows you can watch on it but I've never been in a position to afford it on my own.

Ah, phone customers are always the funnest, aren't they?

[Justsomegirl]

Dont worry I work for a place the does not even sell pron. And I get the horny people calling in. The one time don't, get me worng here (if you are gay that is fine I have no problem with that)

It was a horney women that called. I get the men some times but after this one I just wanted to be SICK!!

Oh yeah and cable just costs to much. We turned ours off and just have netflix. It much cheeper and I don't have to much time to watch TV any ways.

[PepperElf]

"I'm living off disability and can barely stay afloat.

sounds like that caller is in need of a priority re-write

if he/she can barely stay afloat it's time to reconsider what entertainment really costs.

[Midorikawa]

See I use to work at *le gasp!* Charter Communications And the one thing I came to HATE, LOATHE and DESPISE was charter video on demand.

*snippy*

Now I won't even go into UFC Saturdays (hell in a handbasket). Q's of 500 for 2 hours before the event and 4 hours after for whiners who missed it.

*shudders*

I do NOT miss that aspect of working for Suddenlink cable, either. 2 hours before the event every redneck in West Texas was calling in to pay their "2 more days and it goes to collections" account in full so they can get the UFC fight, then threatening me, my family, and everyone who's met me when their box crapped itself while off and no longer works, when they should have checked that...I dunno, more than 2 hours before the fight. ...or just paid their bill all along. I dunno.

Had a few fun ones who'd demand a reset signal, when the "are you there" signal failed. Knowing it'd kill their box and require a truck roll, I'd have explained it to them if they weren't so mean and screamy, but truck roll it is! Maybe they should find a friend's house to watch the fight at...

[smileyeagle1021]

Hi everyone! New person here!! I've read everyone's posts on this forum and knew I had to tell you all mine! See I use to work at *le gasp!* Charter Communications

I take it you were one of those few employees who actually knew how to do your job...
Yeah, relay interpreters HATE, LOATHE, DESPISE Charter call centers (the only ones that are worse are the T-Mobile prepaid call centers in India... those people are the worst of the worst, they have no clue that deaf people can indeed communicate and refuse to even listen to the explanation of how... I enjoy ruining their days, maybe they'll eventually quit and someone more deserving will get the job... not likely considering T-Mobile prepaid intentionally hires the cheapest employees that no one else will hire).

Now, rant aside, there is nothing that makes our days faster than when we call into one of those centers where there is normally problems and get someone who knows what they are doing (or is at least willing to listen and learn).
Oh, and I feel your pain with the idiots calling, I've had to interpret for enough of them