Got call nasty things today.....(long & languge)

[star82869]

Long time lurker, first time poster. A little background on me. I work for a flexible office space company answering the phones for about 150 +/- companies so the SC I'm going to be sharing with all of you is actually the customer of our client. Does that make sense?

Anyway one of our clients is a mfg of TV's & only TV's for a well known electronics company. This well known electronics company also makes a large number of products as well as TV's, but like I said our client only make their TV's. However, they get calls all day long for issues with items other than TV's. They have a voice-mail box that their calls go into so they then can get the info the customer may be looking for. Usually people understand the concept of leaving a message. Once in a while I'll get the person so past anger that it would take a week to back to anger who refuses to leave a message on the voice-mail & demands that I take a message, which I do.

However, today I took the call from HELL!!!!

SC- your guess is good
ME- huh, me

phone rings
ME- operator this is star82869

SC- Yea I need to speak to someone about my SDB Digital Music Studio

ME- Okay you will need to speak to Bob, please note that it's about lunch time here in the West Coast, so he maybe at lunch. but if you leave him a message he'll call you back as soon as he can. Please hold while I transfer you.

SC-Whatever somebody better help me NOW!!!!!

A few minutes pass and the phone rings
ME- operator this is star82869

SC- I just called a second ago & you transferred me to a voice-mail that said something about TVs. I told you I needed speak to someone about my SDB Digital Music Studio now get me someone NOW!!!!!

ME- Ma'am I'm sorry if the voice-mail picked up most likely Bob is at lunch & you need to speak to him. He'll be able to get you the info you need .....

SC- (screaming over me as I'm trying to speak) NO!!!!YOU WILL GET ME SOMEONE NOW!!!!!!!!!!!!GIVE ME YOUR OPERATOR NUMBER*. YOUR CUSTOMER SERVICE SUCKS!!!!!!!!YOU ARE REUSING TO HELP ME!!!!!!!

ME-Ma'am, I'm trying to help you, but you aren't listening to me if you will......

SC-(again screaming over me)-QUITE BEING A BITCH, YOU FUCKING WHORE &

ME- & click

*since I work in an office setting, am the only person on the phones 7 out of 8 hours a day 5 days a week & have a very odd name I don't have an operator number, not that I would have given it to that nutcase.

[Kristev]

Oh my word. What a . . .

[bainsidhe]

Darn, I might've taken the opportunity to point out that client only dealt with TVs and that EW was calling the wrong company. Sooooooo sorry.

[EricKei]

Eugh. You transferred her to the only person who can help her, and she refused to facilitate that process...What a charming individual ~_~

In any case, to !

We have in the cooler, within arm's reach, and plenty of empathy to go around. Feel free to help yourself to any or all of the above ^_^

[Sapphire Silk]

Oy. Yes, because cursing out the person on the phone is so guaranteed to get them to help you. Not.

to

[XCashier]

Oy. Yes, because cursing out the person on the phone is so guaranteed to get them to help you. Not.

to

I know, right? "Well, you've called me nasty names and screamed obscenities at me, now I'll get right to work on your problem!" Not. You catch more bees with honey than with battery acid, dear.

[Wenchie]

Welcome! Help yourself to the alcohol... it sounds like you need it. If you don't drink, there are normally other yummy goodies floating around: cheesecake and cookies and brownies and muffins and pumpkin ice cream.

And lots of

[chainedbarista]

some hot mac n cheese is in order as well.

was the call recorded? i'm thinking that service places need to do this simply as a means of protecting their workers from abusive twits like this.